Decision search
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Dudley Metropolitan Borough Council (25 000 854)
Statement Upheld Assessment and care plan 16-Oct-2025
Summary: We found fault with the Council failing to explain how Mrs X’s reduced care package, following a care review, will meet her needs. The Council agreed to apologise to Mrs X and pay her £250 for the avoidable distress, uncertainty and potential lost opportunity its fault caused. The Council agreed to complete a reassessment of Mrs X’s needs and either explain how the proposed level of care meets her eligible needs, if it maintains the level of care outlined in the 2024 care and support plan, or produce a revised care and support plan. The Council also agreed to remind officers about the importance of providing suitable explanations to service users when reducing a person’s personal budget and about how the new personal budget will meet their eligible needs.
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London Borough of Barking & Dagenham (24 010 850)
Statement Upheld Homelessness 16-Oct-2025
Summary: Miss X complained that the Council housed her and her three young children in unsuitable bed and breakfast and hostel accommodation when she was homeless. We find the Council at fault for housing Miss X in unsuitable accommodation, its delay in assessing her application for social housing, and failing to make and communicate a homelessness decision. This caused Miss X significant distress, frustration and uncertainty. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
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London Borough of Brent (24 017 041)
Statement Upheld Homelessness 16-Oct-2025
Summary: We have found the Council at fault for failing to inform Mrs X of her review rights when it offered her temporary accommodation. This caused Miss X and her children to be without suitable accommodation for over a year. The Council has agreed to apologise and make a symbolic payment to Miss X to remedy her injustice.
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London Borough of Barnet (25 001 907)
Statement Not upheld Homelessness 16-Oct-2025
Summary: Mr D complains about how the Council assessed his homelessness application and says it failed to support him. I have decided to end the investigation because we cannot achieve the outcomes sought by Mr D and he has the right to pursue his case with the court.
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East Sussex County Council (25 004 464)
Statement Closed after initial enquiries Safeguarding 16-Oct-2025
Summary: Mr X complains about how a Council and NHS Trust provided care to his father and safeguarded both his father and his mother between 2022 and 2024. We cannot consider Mr X’s complaints about events between 2022 and 2023 because these are late. We will not consider a complaint about how medication was used in 2024 because this is being considered by the coroner. Once the coroner’s considerations are complete, Mr X can ask us to look at this part of the complaint.
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Sussex Partnership NHS Foundation Trust (25 004 464a)
Statement Closed after initial enquiries Mental health services 16-Oct-2025
Summary: Mr X complains about how a Council and NHS Trust provided care to his father and safeguarded both his father and his mother between 2022 and 2024. We cannot consider Mr X’s complaints about events between 2022 and 2023 because these are late. We will not consider a complaint about how medication was used in 2024 because this is being considered by the coroner. Once the coroner’s considerations are complete, Mr X can ask us to look at this part of the complaint.
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Cambridgeshire County Council (25 004 813)
Statement Closed after initial enquiries Transition from childrens services 16-Oct-2025
Summary: We will not investigate Mrs X’s complaint the Council delayed moving her daughter, Miss Y, from her children’s residential placement to an adult one. Any outstanding injustice is not significant enough to warrant an investigation and our involvement would be unlikely to achieve anything meaningful.
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City of Doncaster Council (25 005 338)
Statement Upheld Special educational needs 16-Oct-2025
Summary: We have upheld this complaint because the Council delayed completing the review of an Education Health and Care Plan. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused. The complainant needs to complete the complaints process about other matters.
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London Borough of Barnet (25 005 401)
Statement Closed after initial enquiries Allocations 16-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council making an unsuitable offer of permanent accommodation to him. There is insufficient evidence of fault and injustice to justify an investigation.
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West Northamptonshire Council (25 005 613)
Statement Closed after initial enquiries Special educational needs 16-Oct-2025
Summary: We will not investigate Miss X’s complaint that the Council delayed naming a school in her child’s Education Health and Care Plan. This is because it was reasonable for Miss X to have appealed to a tribunal.