Decision search
Your search has 55415 results
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Gravesham Borough Council (25 012 882)
Statement Closed after initial enquiries Allocations 28-Jan-2026
Summary: We will not investigate this complaint about the priority given to a housing application. This is because there is not enough evidence of fault to warrant an investigation.
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East Riding of Yorkshire Council (25 013 039)
Statement Closed after initial enquiries Traffic management 28-Jan-2026
Summary: We will not investigate this complaint about the Council failing to take action to stop vehicles driving over and parking on a ‘utility strip’ around the complainant’s road. There is insufficient evidence of fault in the way the Council has considered the matter, and obstruction of the highway is a matter for the Police.
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Coventry City Council (24 015 135)
Statement Closed after initial enquiries Fostering 28-Jan-2026
Summary: We will not investigate Miss X’s complaint about her deregistration as a foster carer. The Independent Review Mechanism panel is better placed than the Ombudsman to do so.
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Services for Independent Living (25 004 893)
Statement Not upheld Domiciliary care 28-Jan-2026
Summary: We will not continue our investigation. This is because we are unlikely to achieve a worthwhile outcome.
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Warwickshire County Council (24 020 756)
Statement Upheld Special educational needs 27-Jan-2026
Summary: Mrs X complained about the Council’s delay in assessing her child’s special educational needs and issuing an Education, Health and Care Plan. We found avoidable delay by the Council. The Council, which had already apologised, agreed to make a symbolic payment to Mrs X in recognition of the avoidable distress caused by its delay.
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Statement Upheld Special educational needs 27-Jan-2026
Summary: Ms X complained the Council failed to organise provision in her son’s Education, Health and Care Plan. We found fault because the Council took too long to source and deliver specialist services and a gym membership for him. This caused Ms X avoidable distress, frustration and uncertainty. It also meant her son missed out on services he was due. To remedy this injustice, the Council has agreed to apologise to Y and Ms X and make a payment to her.
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West Sussex County Council (24 021 298)
Statement Upheld Special educational needs 27-Jan-2026
Summary: Mrs X complained the Council delayed carrying out Education Health and Care Plan reviews and failed to provide the education set out in the plans. The Council failed to meet the statutory timescales in respect of three annual review causing distress and frustrating Mrs X’s appeal rights. A financial remedy for the injustice is agreed.
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London Borough of Hackney (24 022 448)
Statement Upheld Assessment and care plan 27-Jan-2026
Summary: Mrs X complained about the Council’s handling of her care and support assessment. We found avoidable delay by the Council in completing the assessment. The Council agreed to apologise and make a symbolic payment to Mrs X in recognition of the avoidable distress the delay caused.
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Derby City Council (24 023 086)
Statement Closed after initial enquiries Special educational needs 27-Jan-2026
Summary: We cannot investigate Ms Y’s complaint about the Council’s provision of education for her client’s daughter. It is not separable from the matters a Tribunal considered.
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North Yorkshire Council (25 000 949)
Statement Closed after initial enquiries Enforcement 27-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to grant planning permission for his neighbour’s fence. There is not enough evidence of fault to justify an investigation.