Decision search
Your search has 54634 results
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Slough Borough Council (24 011 103)
Statement Upheld Other 12-Jun-2025
Summary: Mr X complained about the Council’s actions linked to reports of a vehicle which belonged to him being abandoned. We found fault as the Council gave out an incorrect telephone number and did not respond to an email from Mr X in a timely manner. This caused Mr X avoidable distress. The Council has already apologised to Mr X and made a symbolic payment to him. We are satisfied this has remedied any injustice caused to Mr X.
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Manchester City Council (24 012 289)
Statement Upheld Looked after children 12-Jun-2025
Summary: Miss X complained about the Council’s care of her when she was a looked after child and the way it handled her complaint. Miss X said she felt blamed for things that happened when she was a child. She said this affected her mental health, and caused unnecessary and avoidable distress. We find the Council at fault and this caused injustice. The Council will apologise to Miss X.
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Statement Closed after initial enquiries Noise 12-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s response to his concerns about noise nuisance and planning enforcement issues relating to an airfield. The matters about noise are outside our jurisdiction because they have already been considered by a court. We will not investigate the planning enforcement issues because the Council has considered whether to take enforcement action but decided it is not expedient to do so. There is insufficient evidence of fault in this decision to warrant an investigation.
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Bournemouth, Christchurch and Poole Council (24 012 928)
Statement Upheld Alternative provision 12-Jun-2025
Summary: Ms X complained that the Council failed to provide her child with suitable education and delayed issuing an Education, Health and Care Plan. There was an eight month delay in issuing the Plan, however we have not found fault in the Council’s decisions that Ms X’s child had access to suitable schooling and it was not necessary for it to provide alternative education. The Council has agreed to apologise and make a symbolic payment to acknowledge the impact of the delayed Plan.
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Essex County Council (24 013 437)
Statement Not upheld Special educational needs 12-Jun-2025
Summary: Mrs X complained her child had not received the speech and language therapy (SALT) provision in their Education, Health and Care Plan. We have ended the investigation as there is insufficient evidence of fault. The Council has agreed to arrange a private SALT assessment and further investigation is unlikely to achieve more. Mrs X also complained about the actions of the School which we cannot investigate and the Council’s efforts to arrange mediation, which we will not investigate further as it is unlikely we would find the Council at fault.
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North Northamptonshire Council (24 013 595)
Statement Closed after initial enquiries Councillor conduct and standards 12-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.
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London Borough of Barnet (24 013 834)
Statement Upheld Homelessness 12-Jun-2025
Summary: Mr X complained on behalf of Mrs Y about the Council’s handling of events around Mrs Y’s homelessness application and provision of interim and temporary accommodation. We found the Council was at fault for failing to properly keep the suitability of Mrs Y’s accommodation under review, including after reports of anti-social behaviour and harassment. The Council agreed to apologise and pay a symbolic financial remedy for the distress caused by the time Mrs Y spent in unsuitable accommodation.
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London Borough of Wandsworth (24 014 250)
Statement Upheld Other 12-Jun-2025
Summary: Mrs X complained the Council failed to act when she contacted it with concerns about her late brother’s care and it was difficult to get in contact with anyone. She also complained the care home the Council commissioned failed to get an air mattress for her late brother before he went into hospital and the care home failed to treat his urine infection. We find fault with the care home’s communication with Mrs X and the care it provided to her late brother. The Council was at fault for its communication with Mrs X. These faults have caused Mrs X upset, distress and uncertainty. The Council has agreed to our recommendations to apologise to Mrs X and make a payment to her.
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Statement Upheld Special educational needs 12-Jun-2025
Summary: Ms X complained the Council delayed issuing her child’s first Education, Health and Care (EHC) Plan, did not provide a suitable secondary school place, and failed to provide alternative education. There was delay in issuing a final EHC Plan and delayed appeal rights, but no failure to provide education. The Council has agreed to apologise, pay Ms X £1000 to acknowledge the fault, and make service improvements.
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St Albans City Council (24 015 142)
Statement Upheld Planning applications 12-Jun-2025
Summary: Mrs X complained there was fault in the Council’s assessment of a neighbouring planning application. Mrs X said the new development will be overbearing, and she will suffer loss of privacy and reduced residential amenity. We found there was fault in the Council’s initial assessment of the application by considering it against the wrong policy. However, there was no injustice because the Council re-assessed the application under the correct policy. We found no fault in the Council’s updated assessment or decision-making.