Decision search
Your search has 54634 results
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Sheffield City Council (24 022 712)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jun-2025
Summary: We will not investigate this complaint about the Council’s actions after Ms Y reported water coming onto a highway from an adjacent property. This is because the law says we cannot normally investigate a complaint when someone could take the matter to court, and I see no good reason why Ms Y could not pursue her claim there.
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Leicestershire County Council (24 022 815)
Statement Closed after initial enquiries Special educational needs 15-Jun-2025
Summary: We will not investigate Mrs X’s complaint that the Council delayed completing her child’s Education Health and Care needs assessment. This is because we could not add to the investigation carried out by the Council or achieve a different outcome.
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Leicester City Council (24 022 906)
Statement Closed after initial enquiries Other 15-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council deciding after many months not to do works to protect damaged grass verges on his road. There is not enough evidence of fault in the Council’s decision-making to warrant an investigation. There is insufficient significant personal injustice to Mr X from the matters complained of to justify us investigating. We also cannot achieve the outcome he seeks and investigation would not achieve a different outcome. We do not investigate council complaint-handling and communications where we are not investigating the core issues giving rise to the complaint.
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Birmingham City Council (24 022 938)
Statement Closed after initial enquiries Other 15-Jun-2025
Summary: We will not investigate this complaint about the Council’s involvement with Mr Y’s child because it is unlikely that we would be able to add anything significant to what the Council has already said, and we cannot deliver the outcome that Mr Y is seeking.
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Stockport Metropolitan Borough Council (24 023 166)
Statement Closed after initial enquiries Charging 15-Jun-2025
Summary: We will not investigate Mr X’s complaint about a disputed invoice for his care provision. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.
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North Tyneside Metropolitan Borough Council (24 010 323)
Statement Upheld Assessment and care plan 12-Jun-2025
Summary: There was some fault by the Council in its delay completing an assessment of Mr X’s care and support needs after he moved home. The Council has already apologised, which is a suitable remedy for the distress and frustration caused. There was no fault in the Council’s assessment of Mr X’s eligible needs.
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Hampshire County Council (25 002 530)
Statement Closed after initial enquiries Special educational needs 12-Jun-2025
Summary: We cannot investigate Mr Y’s complaint the Council named an unsuitable school placement in his child’s Education, Health and Care Plan. This is because Mr Y has appealed to the SEND Tribunal about the same matter. Will not investigate Mr Y’s other complaints because they are premature.
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London Borough of Barnet (25 002 771)
Statement Closed after initial enquiries Highway repair and maintenance 12-Jun-2025
Summary: We will not investigate this complaint about damage to Mr X’s car as this is a matter for the courts.
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Hampshire County Council (25 003 023)
Statement Closed after initial enquiries Highway repair and maintenance 12-Jun-2025
Summary: We will not investigate Ms Y’s complaint that her car was damaged by a pothole. This is because it is reasonable for Ms Y to pursue her compensation claim by taking the Council to court.
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West Sussex County Council (25 003 057)
Statement Closed after initial enquiries Child protection 12-Jun-2025
Summary: We will not investigate this complaint about the Council not following court orders. This is because the law prevents us considering the Council’s actions during court proceedings. Also, Mr X could reasonably have raised some matters in court.