Decision search
Your search has 54634 results
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London Borough of Waltham Forest (25 000 384)
Statement Closed after initial enquiries Licensing 15-Jun-2025
Summary: We will not investigate this complaint about licensing because it is late without good reason to exercise discretion to investigate it now.
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Liverpool City Council (25 000 487)
Statement Closed after initial enquiries Child protection 15-Jun-2025
Summary: We will not investigate this complaint about what the Council has written about Miss X’s care of her child. She has a right to go to court to seek greater contact it would be reasonable to use as only a court can change the current arrangements. The Information Commissioner is also better placed than us to deal with a complaint about any factual inaccuracies in the Council’s records, as they have powers we lack to require rectification of incorrect data, and to impose penalties.
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Cambridge City Council (25 000 800)
Statement Closed after initial enquiries Licensing 15-Jun-2025
Summary: We will not investigate this complaint about taxi licensing. This is because the complaint is late, there is not enough evidence of fault to justify investigating and any injustice is not significant enough to justify our involvement.
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Isle of Wight Council (25 000 995)
Statement Closed after initial enquiries Child protection 15-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of concerns he has raised in relation to his daughter over the past year. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing court proceedings have concluded.
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Suffolk County Council (24 008 302)
Statement Upheld Special educational needs 15-Jun-2025
Summary: Mr X complained about the delay in the Council issuing his son’s Education, Health and Care Plan. We found fault because of the significant delay in completing the assessment process and issuing a final plan for Mr X’s son. This caused avoidable distress, frustration and uncertainty to Mr X. To remedy the injustice caused, the Council has agreed to apologise and make a payment to Mr X.
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East Riding of Yorkshire Council (24 009 357)
Statement Upheld Special educational needs 15-Jun-2025
Summary: Mrs X complained the Council did not implement a tribunal order in accordance with the statutory timescales and failed to provide all the provision set out in Section F of her child, Y’s, final amended Education, Health and Care (EHC) Plan. The Council was at fault with delay in issuing Y’s EHC Plan after the tribunal order, it was unclear about Y’s specialist provision and delayed putting in place all Y’s Section F provision and failed to monitor the provision. This caused Mrs X frustration, confusion, avoidable time and trouble and uncertainty and Y missed some education to which they were entitled. The Council will apologise, make a symbolic payment and put in place service improvements.
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North West Leicestershire District Council (24 010 368)
Statement Not upheld Building control 15-Jun-2025
Summary: Mr X complained about the Council’s poor communication, and delays with how it handled his building regulation case and how it dealt with his complaint about its staff conduct. The Council was not at fault in how it carried out its building control duties and in how it dealt with Mr X’s complaint about its staff conduct.
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Cambridgeshire County Council (24 011 650)
Statement Upheld Charging 15-Jun-2025
Summary: Ms Y complained about how the Council charged her son, Mr X, for a contribution to his care and support and tried to collect a debt from him. There was fault in how the Council communicated with Mr X and Ms Y, with some of the action it took to recover the debt and how it assessed Mr X’s claim for some expenses. This caused Ms Y some avoidable distress. The Council agreed to apologise, pay Ms Y a financial remedy and reassess Mr X’s contribution. It also agreed to review some of its practices.
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North Yorkshire Council (24 013 140)
Statement Closed after initial enquiries Special educational needs 15-Jun-2025
Summary: Ms X complained the Council has failed to ensure her child, Y received an education or provision in line with their Education Health and Care (EHC) Plan since 2021 when they stopped attending school. I ended this investigation because part of the complaint is late and the other part falls outside of our jurisdiction because Ms X appealed to the SEND tribunal.
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London Borough of Hillingdon (24 013 181)
Statement Upheld Homelessness 15-Jun-2025
Summary: Ms X complained there were failings in the way the Council dealt with her homelessness application and offered her unsuitable interim accommodation causing distress and impact onto her family’s health. We found fault by the Council as it delayed accepting a relief duty towards Ms X and she remained in unsuitable interim accommodation. The Council has agreed a suitable remedy for the injustice caused so we have completed our investigation.