Decision search
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London Borough of Bromley (24 021 390)
Statement Closed after initial enquiries Special educational needs 08-Sep-2025
Summary: We will not investigate Ms X’s complaint the Council transferred her son’s education, health and care (EHC) plan to the Council where she was housed in temporary accommodation because there is not enough evidence of fault to justify investigating.
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London Borough of Hillingdon (24 022 261)
Statement Upheld Special educational needs 08-Sep-2025
Summary: The Council failed to arrange the provision in Mr X’s son, Z’s, Education Health and Care Plan for a period of just under six weeks. To recognise the injustice caused, the Council has agreed to apologise to Z, pay Z £200 and outline to Mr X what the Council’s current plan is to find post-16 education for Z that is in line with the requirements of his Plan.
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Bracknell Forest Council (24 022 484)
Statement Upheld Allocations 08-Sep-2025
Summary: We will not investigate this complaint about how the Council considered Mr X’s application for medical priority on the housing register. The Council has agreed to resolve the complaint by providing a proportionate remedy for Mr X’s injustice.
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Durham County Council (24 022 759)
Statement Closed after initial enquiries Councillor conduct and standards 08-Sep-2025
Summary: We have discontinued our investigation. We cannot investigate this complaint because the complainant has initiated court proceedings about the same matter. The law prevents us from investigating anything that has been the subject of court proceedings.
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Stockport Metropolitan Borough Council (25 005 113)
Statement Closed after initial enquiries Residential care 08-Sep-2025
Summary: We will not investigate this complaint about neglect in a care home. Substantive parts of Miss X’s concern were considered in court, and it would have been reasonable to include all concerns as part of that claim.
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Stockport Metropolitan Borough Council (25 005 151)
Statement Closed after initial enquiries Planning applications 08-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision-making process when dealing with a planning permission for a development near a playground in his area. There is not enough evidence of Council fault, nor of a significant personal injustice caused Mr X, to warrant us investigating.
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Plymouth City Council (25 005 348)
Statement Closed after initial enquiries Child protection 08-Sep-2025
Summary: We will not investigate this complaint about the Council not facilitating contact between Mrs X and her child. This is because further investigation by us would not lead to a different outcome than that provided by the Council.
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Derbyshire County Council (25 005 517)
Statement Upheld Alternative provision 08-Sep-2025
Summary: Mrs X complained the Council delayed providing Alternative Provision of education for her child. Mrs X also complained the Council delayed production of her child’s Education, Health and Care Plan. We found fault with the Council failing to provide suitable education for Mrs X’s child from 30 November 2023 to 26 February 2024. We also found fault with the Council delaying production of Mrs X’s child’s Education, Health and Care Plan by 10 weeks outside the statutory timescales. The Council agreed to apologise to Mrs X and pay her £150 for the frustration, inconvenience and lost opportunity and £1,100 for her child’s missed education caused by the fault of the Council.
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East Riding of Yorkshire Council (25 005 644)
Statement Closed after initial enquiries Homelessness 08-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision Miss X was intentionally homeless. It was reasonable for her to use her statutory right of appeal to the county court.
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Oxfordshire County Council (25 005 843)
Statement Closed after initial enquiries Parking and other penalties 08-Sep-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the Traffic Penalty Tribunal.