Decision search
Your search has 54634 results
-
North Yorkshire Council (25 001 036)
Statement Closed after initial enquiries Looked after children 23-Jun-2025
Summary: We will not investigate Mr X’s historic complaint that the Council was complicit with child abuse when he was a child in its care. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.
-
Essex County Council (25 002 067)
Statement Closed after initial enquiries Refuse and recycling 23-Jun-2025
Summary: We will not investigate this complaint about access to recycling centres in a van. This is because there is insufficient evidence of fault by the Council.
-
London Borough of Croydon (25 002 195)
Statement Closed after initial enquiries Parking and other penalties 23-Jun-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Miss Y to go to the Traffic Enforcement Centre and the London Tribunals to appeal the matter.
-
Transport for London (25 002 209)
Statement Closed after initial enquiries Public transport 23-Jun-2025
Summary: We will not investigate this complaint about the Authority’s decision not to refund £14.90 to the complainant. This is because there is insufficient evidence of injustice.
-
Herefordshire Council (25 003 427)
Statement Closed after initial enquiries Safeguarding 23-Jun-2025
Summary: We will not investigate this complaint about how the Council responded to a safeguarding referral. There is not enough evidence of fault to justify our involvement.
-
London Borough of Hounslow (25 003 448)
Statement Upheld Leisure and culture 23-Jun-2025
Summary: We will not investigate this complaint about how the Council managed Mr X’s allotment plot. This is because the Council has said it will take appropriate action to prevent reoccurrence of fault. Additionally, the Council has offered to waive Mr X’s allotment plot charges for a year as a remedy for injustice and there is therefore no injustice remaining. Nor are there any wider public interest issues to justify investigating.
-
West Northamptonshire Council (25 003 486)
Statement Closed after initial enquiries Other 23-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a conduct complaint about a parish councillor as we can achieve no meaningful outcome.
-
London Borough of Sutton (25 003 670)
Statement Closed after initial enquiries Trees 23-Jun-2025
Summary: We will not investigate Mr X’s complaint that a Council owned tree damaged his property. This is because it is reasonable for Mr X to take the matter to court.
-
West Sussex County Council (24 001 750)
Statement Upheld Special educational needs 22-Jun-2025
Summary: Ms X complains about issues concerning her daughter Y’s education, including delays in the EHCP process, failure to provide suitable full-time education, and poor communication. We have concluded our investigation with a finding of fault. The Council delayed in finalising Y’s EHCP and failed to ensure suitable education was in place between November 2022 and May 2023. The Council has agreed to our recommendations.
-
Royal Borough of Windsor and Maidenhead Council (24 006 596)
Statement Upheld Homelessness 22-Jun-2025
Summary: Miss X complained about how the Council dealt with her housing situation when her family became homeless. The Council found that it had taken too long to assess her situation and deal with a review, but it failed to remedy the impact of this when Miss X complained to it. The Council caused Miss X distress and uncertainty and this affected her particularly because the failings spanned a long time and the Council was aware of Miss X’s disabilities and mental illness. The Council will apologise to Miss X and make some symbolic payments to recognise the impact on her. It will also backdate her housing priority to take account of the impact of its delays, and update the Ombudsman on its service improvements.