Decision search
Your search has 55415 results
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Oxfordshire County Council (25 013 519)
Statement Closed after initial enquiries Residential care 28-Jan-2026
Summary: We will not investigate Miss X’s complaint about the standard of care staff delivered to her mother, Mrs Y, at the Council’s Care Home. This is because the complaint is late and there are no good reasons why Miss X did not complain to us sooner.
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Sefton Metropolitan Borough Council (25 013 573)
Statement Closed after initial enquiries Child protection 28-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s response to serious safeguarding concerns about his daughter. This is because there is no sign of fault in the Council’s decision not to investigate his complaint whilst there are ongoing court proceedings.
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Lancashire County Council (25 013 639)
Statement Closed after initial enquiries Child protection 28-Jan-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision to follow a child protection conference recommendation or not to investigate her complaint within the Children Act statutory complaints’ procedure. We are unlikely to find fault.
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Cheshire East Council (25 013 858)
Statement Closed after initial enquiries Child protection 28-Jan-2026
Summary: We will not investigate Mr X’s complaint that a social worker threatened his son into making false abuse allegations against him. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst the case is subject to ongoing court proceedings.
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London Borough of Newham (25 013 877)
Statement Closed after initial enquiries Parking and other penalties 28-Jan-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals about the matter.
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Westmorland and Furness Council (25 013 893)
Statement Closed after initial enquiries Council tax 28-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a council tax matter. It is reasonable to expect Mr X to appeal the Council’s discretionary decision. There is not enough evidence of fault by the Council and there is no significant injustice from its handling of the complaint.
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London Borough of Hackney (25 013 923)
Statement Closed after initial enquiries Alternative provision 28-Jan-2026
Summary: We will not investigate Ms X’s complaints about a Council officer’s communication or a delay in the Council’s complaints process because the Council already apologised and offered a symbolic payment in line with the Ombudsman’s Guidance on remedies. An investigation is unlikely to achieve anything further. We will not investigate Ms X’s complaint about how the Council arranged alternative education for her child because there is insufficient evidence of fault.
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Leeds City Council (25 014 177)
Statement Upheld Special educational needs 28-Jan-2026
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Miss X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Sandwell Metropolitan Borough Council (25 014 309)
Statement Closed after initial enquiries Land 28-Jan-2026
Summary: We will not investigate this complaint about the Council’s refusal to sell land to Mr X. This is because the complaint is late and there is no worthwhile outcome achievable by us investigating as we cannot achieve the outcome Mr X wants.
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London Borough of Haringey (25 014 367)
Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of a housing benefit overpayment. There is not enough evidence of fault or significant injustice to warrant investigation. We cannot investigate rent arrears matters.