Decision search
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North Somerset Council (24 013 041)
Statement Upheld Special educational needs 26-Jun-2025
Summary: There was fault by the Council when it failed to make sure that Mrs B’s daughter was getting the special educational provision set out in her Education Health and Care Plan. This meant that her daughter missed out on crucial provision and also caused Mrs B and her family distress and frustration. The Council has agreed to make a symbolic payment to Mrs B in recognition of the missed provision, and a separate payment to recognise the impact on Mrs B and here family.
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Statement Upheld Special educational needs 26-Jun-2025
Summary: Miss X complained the Council delayed completing her child’s education, health and care (EHC) needs assessment and it failed to provide her child with a suitable education when she was unable to attend school. We found the Council at fault for delaying the needs assessment and issuing the final EHC Plan, failing to arrange alternative education and failing to communicate with Miss X effectively. The faults identified have caused a loss in education and avoidable distress over a significant period. The Council has agreed to our recommendations to remedy this injustice by providing an apology to the family and also payments for loss of education and avoidable distress.
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London Borough of Wandsworth (24 015 162)
Statement Upheld Homelessness 26-Jun-2025
Summary: Miss X complained about the Council’s delays when she approached it for homelessness assistance. We find the Council was at fault for its delays in awarding Miss X the relevant homelessness duties, for its poor communication and for its delay in providing Miss X with interim accommodation. These faults caused Miss X distress, frustration and upset and she was deprived of suitable accommodation. The Council upheld some of Miss X’s complaints, apologised and offered her £300. The Council has agreed to our further recommendations to apologise to Miss X for the injustice caused by the delay in offering her interim accommodation, make a further payment to her and implement a service improvement.
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West Sussex County Council (24 015 592)
Statement Upheld Charging 26-Jun-2025
Summary: Miss Y complained the Council wrongly assessed Mr X’s care contributions and sent a backdated invoice for day centre fees. Miss X says if the Council had completed its assessment correctly, Mr X would not have used the service. The Ombudsman finds the Council at fault, which caused Mr X and Miss Y avoidable and unnecessary distress and financial strain. The Council has agreed to waive the outstanding invoice.
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London Borough of Hammersmith & Fulham (24 016 569)
Statement Not upheld Refuse and recycling 26-Jun-2025
Summary: Mr X complained the Council fined him for littering when it could have issued him with a warning instead. We find no fault in the Council’s actions. We do not uphold Mr X’s complaint.
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London Borough of Camden (24 017 257)
Statement Upheld Allocations 26-Jun-2025
Summary: Mrs D complained the Council failed to assess her household’s medical need in line with procedures. I have upheld the complaint, the Council accepts there was delay and that it failed to take account of all the medical evidence. I have completed the investigation because the Council has offered to pay redress and carry out a new medical review.
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Sheffield City Council (23 021 043)
Statement Upheld Homelessness 26-Jun-2025
Summary: We have found fault with the Council for causing the delays Miss X experienced during her homelessness application process. We are satisfied the Council took reasonable action to put Miss X back in the position she would have been but for the fault. The Council has also dealt with the backlog of cases that caused the delays.
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London Borough of Barking & Dagenham (24 018 013)
Statement Upheld Allocations 26-Jun-2025
Summary: Mrs D complained the Council failed to correctly assess her housing need. I have upheld the complaint because the Council failed to show how it assessed the case. The Council accepts there is fault and will provide a full explanation of its decision to Mrs D, advise of her right to a review and pay redress for time and trouble.
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Statement Not upheld Charging 26-Jun-2025
Summary: Mrs X complained the Council decided her relative Mr Y was not entitled to financial assistance towards the cost of care. The Council followed charging rules about capital in Care and Support Statutory Guidance and so we did not uphold the complaint.
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London Borough of Waltham Forest (24 020 452)
Statement Closed after initial enquiries Enforcement 26-Jun-2025
Summary: We will not investigate this complaint about the Councils decision that no breach of planning control exists on the site next to the complainant’s home. And that the Council failed to follow a decision made by the Planning Inspector. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.