Decision search
Your search has 54634 results
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East Riding of Yorkshire Council (24 022 850)
Statement Upheld School transport 29-Jun-2025
Summary: Mrs X complained about the Council’s decision to withdraw the home to school transport previously provided to her child, Y. We have ended our investigation in relation to the Council’s decision to withdraw Y’s home to school transport because the Council will consider this complaint through stage 2 of its complaints process first. The Council was at fault when it wrongly referred Mrs X to the Ombudsman when it should have followed its complaints process. This caused Mrs X avoidable time and trouble. The Council will apologise, pay Mrs X a symbolic payment and investigate and respond to Mrs X’s school transport complaint in line with its complaints process.
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Statement Closed after initial enquiries Other 29-Jun-2025
Summary: We cannot investigate this complaint about how independent adjudicators are appointed to the Traffic Penalty Tribunal. Adjudicators are judicially appointed, and so the matter Mr X complains about is not an administrative function of the Council.
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Oxfordshire County Council (24 023 038)
Statement Upheld Child protection 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions relating to concerns he raised about his children’s welfare. This is because the Council has already investigated using the three-stage Children Act complaint procedure and we could not add to that investigation. Additionally, the Council will take action to remedy the injustice caused by delays in that procedure.
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Statement Closed after initial enquiries Other 29-Jun-2025
Summary: We will not investigate this complaint about the Care Provider’s decision to outsource services it provided to residents of its adjacent independent living apartments. There is insufficient evidence the Care Provider’s actions amount to fault.
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Coventry City Council (24 023 250)
Statement Closed after initial enquiries Antisocial behaviour 29-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council did not respond to his telephone calls reporting noise nuisance. Further investigation would not lead to a different outcome.
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Wiltshire Council (24 023 461)
Statement Closed after initial enquiries Special educational needs 29-Jun-2025
Summary: We will not investigate this complaint about an alleged safeguarding failure by the Council. There is not enough evidence of fault by the Council to warrant our further involvement. Matters concerning data protection would be better raised with the Information Commissioner as they have powers to order disclosure and to impose penalties for deletion that we lack.
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Redcar & Cleveland Council (25 000 068)
Statement Closed after initial enquiries Planning applications 29-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault affecting the decision.
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Hampshire County Council (25 000 171)
Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about damage caused to his car by the Council’s contractor and the outcome of his claim for damages. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.
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North Somerset Council (25 000 278)
Statement Closed after initial enquiries Disabled children 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue his son with a Blue Badge. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.
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Wigan Metropolitan Borough Council (25 000 576)
Statement Closed after initial enquiries Enforcement 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to further enforce against unauthorised development on land in his area. There is not enough evidence of fault in the Council’s enforcement decision-making to warrant an investigation. Even if there were fault, the matters complained of do not cause Mr X sufficient significant injustice to justify us investigating.