Decision search
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Cambridgeshire County Council (24 014 722)
Statement Upheld Assessment and care plan 29-Jun-2025
Summary: Mr X complained the Council delayed completing his care assessment. Mr X says this meant he did not receive suitable support which has impacted his health. The Ombudsman finds the Council at fault which caused injustice. The Ombudsman is satisfied the action taken by the Council has remedied the injustice to Mr X.
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London Borough of Camden (24 015 333)
Statement Not upheld Homelessness 29-Jun-2025
Summary: Mr X complained about the support and accommodation the Council provided him with while he was homeless. There was no fault with the Council’s actions.
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Devon County Council (24 015 684)
Statement Upheld Assessment and care plan 29-Jun-2025
Summary: Mr X complained the Council has repeatedly failed to follow its policies and procedures which has resulted in a failure to safeguard his daughter, Miss Y. We found the delays in completing care needs assessments and in following up on Miss Y’s requests regarding how her needs were met is fault. As were the delays and failure to properly consider whether, and how the post adoption support service could support Miss Y. The delay in responding to Mr X’s complaint was also fault. These faults have caused Miss Y and Mr X frustration and uncertainty. The Council will apologise and make payments to Miss Y and Mr X and will review relevant processes.
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Redcar & Cleveland Council (24 015 945)
Statement Not upheld Assessment and care plan 29-Jun-2025
Summary: Mrs X complained that the Council’s delay in referring her mother for Continuing Healthcare (CHC) funding cost her some months of care home charges as well as a private assessment fee. The evidence shows the Council was not responsible for the costs incurred by Mrs X.
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Nottingham City Council (24 016 919)
Statement Upheld Assessment and care plan 29-Jun-2025
Summary: Mr Z complained the Council failed to ensure the care needs of his cousin, Mr X were met when Mr X’s parents left the country. Mr Z says he was forced to provide unpaid care which put him in a difficult position financially as he was unable to work while providing this additional care. The Council failed to offer any suitable alternative care and refused to pay Mr Z even though it had a duty to meet Mr X’s eligible care needs. The Council has agreed to now make additional direct payments to remedy the complaint.
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Wirral Metropolitan Borough Council (24 016 960)
Statement Not upheld Special educational needs 29-Jun-2025
Summary: Dr X complained about delay in the Education, Health and Care Plan process and lack of education and support for her child’s special educational needs. We ended our investigation because the Council accepted it acted with fault and offered an appropriate remedy.
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London Borough of Barking & Dagenham (24 017 492)
Statement Upheld Licensing 29-Jun-2025
Summary: The Council was at fault because of a lengthy delay in making a decision the complainant had applied for the wrong type of landlord licence, and then threatening him with a significant fine for not holding the correct licence, without considering the fact the complainant had followed the Council’s own advice in making his application in the first place. The Council had already offered an appropriate remedy, but it has now also agreed to formally apologise to the complainant for this.
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Essex County Council (23 017 334)
Statement Upheld Special educational needs 29-Jun-2025
Summary: Ms X complained the Council twice delayed issuing her child, Y’s, Education, Health and Care (EHC) Plan in line with statutory timescales, failed to provide Y with an education and failed to secure Y’s special educational provision. The Council was at fault for delay in finalising Y’s EHC Plans. The Council will apologise and make a symbolic payment to Ms X for her delayed appeal rights, frustration and uncertainty caused. The Council already has an action plan in place to improve its service. The Council has already apologised for the delay in issuing Y’s EHC Plan after the tribunal order which remedied the injustice caused.
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Sefton Metropolitan Borough Council (23 017 365)
Statement Not upheld Residential care 29-Jun-2025
Summary: Miss A complained about the care her grandmother, Mrs B, received while at Hesketh Park Lodge (the Care Home), owned and run by Athena Healthcare Group. Sefton Metropolitan Borough Council (the Council) part funded the placement and Mrs B also received NHS Continuing Healthcare funding. The family also paid extra to have 1:1 care when the Council reduced the funded hours. Since making her complaint, the Care Home has different management and a fully staffed care team. It has changed its processes and uses different systems to help care for its residents. I discontinue the investigation on the basis we can achieve nothing more.
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Hesketh Park Lodge (23 017 365a)
Statement Not upheld Residential care 29-Jun-2025
Summary: Miss A complained about the care her grandmother, Mrs B, received while at Hesketh Park Lodge (the Care Home), owned and run by Athena Healthcare Group. Sefton Metropolitan Borough Council (the Council) part funded the placement and Mrs B also received NHS Continuing Healthcare funding. The family also paid extra to have 1:1 care when the Council reduced the funded hours. Since making her complaint, the Care Home has different management and a fully staffed care team. It has changed its processes and uses different systems to help care for its residents. I discontinue the investigation on the basis we can achieve nothing more.