Decision search
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North Northamptonshire Council (24 010 308)
Statement Upheld Special educational needs 29-Jun-2025
Summary: Ms X complained that her child, Z, did not receive the support they needed from a key adult while in school, despite this being a requirement of their Education, Health and Care Plan. The Council failed to arrange this provision and Z missed out on key adult support over several terms. The Council also delayed reviewing and finalising Z’s Education, Health and Care Plans and delayed responding to Ms X’s complaints. In recognition of the injustice caused by these faults, the Council has agreed to apologise, pay Ms X £1,610 and carry out service improvements.
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Kent County Council (24 010 594)
Statement Upheld Special educational needs 29-Jun-2025
Summary: The Council was at fault as it delayed completing an education, health and care needs assessment and subsequently delayed issuing a final Education, Health and Care (EHC) Plan for Miss X’s child, Y. It delayed responding to Miss X’s complaints. Furthermore, the Council did not take any action in response to Y being on a reduced timetable at school. The Council has agreed to make a symbolic payment to Miss X and apologise to her for the distress and frustration the matter caused her. The Council will also make service improvements to prevent a recurrence of fault.
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North Northamptonshire Council (24 011 415)
Statement Upheld School transport 29-Jun-2025
Summary: Miss X complained that the Council acted unfairly when it decided not to award free school transport to her children. The Council was at fault. The Council did not carry out its assessment properly. The Council should apologise to Miss X and review its internal procedures.
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Braintree District Council (24 011 446)
Statement Upheld Allocations 29-Jun-2025
Summary: Mr X complained about the Council’s handling of his housing application. We found fault by the Council that caused Mr X added avoidable distress when he and his children found themselves living in accommodation not suited to their needs. The Council agreed to apologise to Mr X and make a symbolic payment of £500 in recognition of the injustice caused by its fault.
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Milton Keynes Council (24 012 379)
Statement Upheld Other 29-Jun-2025
Summary: Mr X complained the Council delayed taking action regarding his complaint of a rat infestation in and around his property. Mr X said the Council’s actions caused his family avoidable anxiety and distress and led to him moving address. We found fault by the Council. The Council has agreed to provide Mr X with an apology and a financial remedy in recognition of the injustice caused.
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London Borough of Bromley (24 013 464)
Statement Upheld Special educational needs 29-Jun-2025
Summary: Ms X complained the Council failed to review her child’s education, health and care plan, failed to provide an education for her child, and communicated poorly with her. She said it caused her distress and frustration, and her child missed out on education. We find the Council at fault and this caused injustice. The Council has agreed to apologise and make a payment to remedy the injustice.
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Coventry City Council (24 013 493)
Statement Upheld Other 29-Jun-2025
Summary: The Council failed to record its reasons for reducing Mr X’s relative’s care provision, delayed reviewing the care plan and communicated poorly and unclearly with Mr X regarding the cost of the care. This fault caused Mr X avoidable distress, frustration and uncertainty. In recognition of this, the Council has agreed to apologise, pay Mr X £250, carry out a new financial assessment and make service improvements.
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Suffolk County Council (24 013 508)
Statement Upheld Special educational needs 29-Jun-2025
Summary: Ms C complains the Council failed to follow the correct transfer procedures when X moved into the area with an Education, Health and Care (EHC) Plan. Ms C also complains the Council failed to provide the education set out in the EHC Plan. The Council failed to provide X with education it had a duty to provide and in the transfer of the EHC Plan. This caused X to miss education. To remedy the complaint the Council has agreed to make a symbolic payment and service improvements.
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East Sussex County Council (24 013 860)
Statement Upheld Special educational needs 29-Jun-2025
Summary: Miss X complained that the Council had not provided the education set out in her child’s Education Health and Care Plan. She says this impacted her child’s education and emotional wellbeing. She says it also caused her distress and financial strain. The Ombudsman finds the Council at fault which caused injustice. The Council has agreed to apologise and make a payment to Miss X.
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Leeds City Council (24 014 118)
Statement Upheld Transport 29-Jun-2025
Summary: Mr X complained about the Council’s handling of his application for a blue badge. He said it caused delays and failed to properly consider his non-visible disabilities in the process. We found the Council at fault for causing significant delays in the assessment process and for some unclear communication. It was not at fault for how it reached its view on Mr X’s eligibility at the time. The Council should apologise and make a symbolic payment to acknowledge the injustice its delay and unclear communication caused.