Decision search
Your search has 54634 results
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London Borough of Southwark (25 002 205)
Statement Closed after initial enquiries Transport 30-Jun-2025
Summary: We will use our discretion not to investigate this complaint about an unsuccessful application for a Disabled Persons Freedom Pass because the complainant now has a pass.
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Staffordshire County Council (25 002 248)
Statement Closed after initial enquiries Child protection 30-Jun-2025
Summary: We cannot investigate Miss X’s complaint about a social worker possibly fabricating documents which were submitted to, and considered in, care proceedings because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been subject to court proceedings. We have no discretion to do so.
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London Borough of Ealing (25 002 342)
Statement Closed after initial enquiries Parking and other penalties 30-Jun-2025
Summary: We will not investigate Mrs X’s complaint about a penalty charge notice. This is because the Council has cancelled the penalty charge notice and refunded Mrs X’s payment for it, and it is unlikely we could achieve anything more for her.
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Surrey County Council (25 002 611)
Statement Closed after initial enquiries Transport 30-Jun-2025
Summary: We will use our discretion not to investigate this complaint about an unsuccessful application for a blue badge. This is because the Council will offer a face to face mobility assessment.
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London Borough of Barnet (23 013 609)
Statement Upheld Assessment and care plan 29-Jun-2025
Summary: We found that North Middlesex Hospital NHS Trust failed to consistently provide adequate overnight support to a patient with a learning disability. We also found that the London Borough of Barnet failed to review the patient’s needs in hospital when other professionals noted they had changed. And we found there were avoidable delays in the discharge process, caused by both organisations. These faults caused avoidable distress and uncertainty. We asked the organisations to apologise and provide small financial payments to address this injustice.
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Royal Free London NHS Foundation Trust - North Middlesex Hospital (23 013 609a)
Statement Upheld Hospital acute services 29-Jun-2025
Summary: We found that North Middlesex Hospital NHS Trust failed to consistently provide adequate overnight support to a patient with a learning disability. We also found that the London Borough of Barnet failed to review the patient’s needs in hospital when other professionals noted they had changed. And we found there were avoidable delays in the discharge process, caused by both organisations. These faults caused avoidable distress and uncertainty. We asked the organisations to apologise and provide small financial payments to address this injustice.
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Royal Free London NHS Foundation Trust - North Middlesex Hospital (23 013 609b)
Statement Upheld Hospital acute services 29-Jun-2025
Summary: We found that North Middlesex Hospital NHS Trust failed to consistently provide adequate overnight support to a patient with a learning disability. We also found that the London Borough of Barnet failed to review the patient’s needs in hospital when other professionals noted they had changed. And we found there were avoidable delays in the discharge process, caused by both organisations. These faults caused avoidable distress and uncertainty. We asked the organisations to apologise and provide small financial payments to address this injustice.
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Kent County Council (24 001 456)
Statement Upheld Alternative provision 29-Jun-2025
Summary: Mrs X complained about how the Council handled her child’s education, health and care plan, and their education when they could not attend school. She said it caused stress and anxiety, and she had to pay for her child’s education. We find the Council at fault and this caused injustice. The Council has agreed to apologise and make a payment to Mrs X.
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Birmingham City Council (24 005 304)
Statement Upheld Other 29-Jun-2025
Summary: Ms X complains the Council’s child safeguarding investigation caused her distress. She says the Council failed to consider her concerns properly, dismissing evidence of child abuse and domestic violence from the children’s father as historical. We find fault with the Council for failing to take satisfactory notes of the children’s views for the investigation, and for a late complaint response. We have agreed an apology to Ms X and service improvements for the Council.
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Devon County Council (24 008 530)
Statement Upheld Assessment and care plan 29-Jun-2025
Summary: Mr X complained the Council has repeatedly failed to follow its policies and procedures which has resulted in a failure to safeguard his daughter, Miss Y. We found the delays in completing care needs assessments and in following up on Miss Y’s requests regarding how her needs were met is fault. As were the delays and failure to properly consider whether, and how the post adoption support service could support Miss Y. The delay in responding to Mr X’s complaint was also fault. These faults have caused Miss Y and Mr X frustration and uncertainty. The Council will apologise and make payments to Miss Y and Mr X and will review relevant processes.