Decision search
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Essex County Council (24 016 518)
Statement Upheld Special educational needs 30-Jun-2025
Summary: Ms X complained the Council failed to arrange suitable education for her daughter, Miss Y, for the 2024/25 school year. The Council failed to secure the education from Miss Y’s Education Health and Care Plan after the college she was supposed to attend did not admit her. It also failed to review Miss Y’s plan when it should have done and communicated with Ms X poorly. This caused Miss Y to miss around a year of education and also caused Miss Y and Ms X avoidable distress. The Council agreed to apologise, and pay them a financial remedy. It also agreed to issue reminders to its staff.
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Central Bedfordshire Council (24 016 583)
Statement Upheld Special educational needs 30-Jun-2025
Summary: The Council delayed issuing an amendment notice for Mrs X’s child, Y’s, Education, Health and Care Plan following an annual review. This caused Mrs X uncertainty and frustration, but Y did not miss out on any SEN provision. The Council has agreed to apologise and make a payment to Mrs X.
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West Sussex County Council (24 016 899)
Statement Upheld Assessment and care plan 30-Jun-2025
Summary: Mr X complained that the Council delayed in completing a needs assessment and then delayed in putting in place the help he needed. Mr X says this caused him stress and caused a deterioration in his mental and physical health. We find fault in the Councils actions for delay in completing the assessment and putting in place the funding for the help Mr X needed. We recommend the Council issues Mr X with an apology, pays a financial payment and completes service improvements.
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Statement Not upheld Special educational needs 30-Jun-2025
Summary: We have discontinued our investigation of this complaint, about the support provided to a child with special educational needs, and a delay by the Council in completing a review of his education, health and care plan. This is because the Council has already offered an appropriate remedy, we cannot investigate part of the complaint because it is about a school rather than the Council, and because we cannot provide the outcome the complainant is seeking.
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London Borough of Waltham Forest (24 010 138)
Report Upheld Other 30-Jun-2025
Summary: We found the Council failed to complete the recommendations made after it considered a complaint Ms X made through the children’s statutory complaints procedure. Her complaint to the Council was about matters including disabled adaptations to her home and a child and family assessment. We previously upheld other complaints from Ms X about other occasions when the Council failed to act on the recommendations from the children’s statutory complaints procedure which caused her frustration and uncertainty. We therefore have concerns about the Council’s governance arrangements to administer the children’s statutory complaints procedure. The fault in this investigation once again caused Ms X frustration and uncertainty and shows the Council is not taking enough action to learn from its mistakes.
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London Borough of Tower Hamlets (23 016 790)
Statement Upheld Leisure and culture 30-Jun-2025
Summary: On behalf of Company J, Mr X complained about how the Council assessed Company J’s application for use of sports facilities. We have found the Council at fault because it did not properly assess Company J’s application, and for failures in complaint handling. This caused uncertainty for Mr X and Company J. We have also found the Council at fault for failing to contemporaneously document how it assigned resources for successful applicants. The Council has agreed to apologise to Mr X and Company J. The Council has also agreed to improve its procedures to prevent these faults occurring in future.
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Wokingham Borough Council (24 000 395)
Statement Upheld Special educational needs 30-Jun-2025
Summary: Mr X complained about the Council’s handling of his son’s Education, Health and Care plan and education in school between September 2022 and after September 2023 when he became of compulsory school age. We found the Council was at fault for the delay in deciding if A received all provision from section F of his Plan since April 2023. This caused Mr X distress and uncertainty. The Council agreed to apologise and pay Mr X a financial remedy.
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Wirral Metropolitan Borough Council (24 017 607)
Statement Upheld Special educational needs 30-Jun-2025
Summary: Mrs X complained about the remedy proposed by the Council in response to her complaint about its failure to secure the provision set out in her child’s Education Health and Care Plan and its failure to secure a suitable school place. We have found fault by the Council but consider the additional action it proposed of an apology and additional payment provided a suitable remedy.
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London Borough of Croydon (24 017 857)
Statement Not upheld Assessment and care plan 30-Jun-2025
Summary: Ms X complained that the Council has not carried out its financial assessment for her father correctly. We found the Council is not at fault.
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London Borough of Ealing (24 018 633)
Statement Closed after initial enquiries Child protection 30-Jun-2025
Summary: We will not investigate Dr Y’s complaint about the Council’s handling of safeguarding concerns about his child. We could not add to the responses the Council has already provided by investigating. The law also prevents us from investigating some of the issues which have been the subject of court proceedings. We have no powers to make the Council change the allocated Social Worker or take disciplinary action against individual employees.