Decision search
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Norfolk County Council (25 003 747)
Statement Closed after initial enquiries Alternative provision 09-Sep-2025
Summary: We will not investigate Ms X’s complaint that the Council has failed in its duty to make alternative educational provision for her child. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Brent (25 003 851)
Statement Upheld Homelessness 09-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of a call Mrs X made to the Council’s housing needs service out of hours and delay assessing her homelessness. The Council has already accepted fault and offered an appropriate remedy for delay assessing homelessness and responding to the complaint. It is unlikely investigation into the handling of the call would achieve anything further.
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North Northamptonshire Council (25 004 063)
Statement Closed after initial enquiries Charging 09-Sep-2025
Summary: We will not investigate Mrs X’s complaint, brought on behalf of the late Mrs Y, about the Council’s decision to not disregard Mrs Y’s house when calculating her finances for care charging purposes. The complaint is late and there are no good reasons for us to investigate it now. Even if Mrs X’s complaint had not been late, we would not have investigated because there is not enough evidence of Council fault to have warranted an investigation.
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London Borough of Wandsworth (25 004 263)
Statement Closed after initial enquiries Council tax 09-Sep-2025
Summary: We will not investigate Mr X’s complaint about the wording used on a leaflet sent to local residents regarding council tax. This is because an investigation would be unlikely to lead to a finding of significant injustice.
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West Sussex County Council (25 004 450)
Statement Closed after initial enquiries Friends and family carers 09-Sep-2025
Summary: We will not investigate this complaint about financial support for a Special Guardian. The complaint is late and there are no good reasons to decide to investigate now. Nor will we investigate the Council’s refusal to consider a complaint about this matter, because it is unlikely we would find fault in its decision to refuse.
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Statement Upheld Refuse and recycling 09-Sep-2025
Summary: Mr D complains the Council failed to fully consider relocating communal waste bins. I do not have contemporaneous evidence of how the Council assessed the site and considered Mr D’s request. I have upheld the complaint and asked the Council to carry out a new assessment, which it should document, and share its decision with Mr D.
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Statement Upheld Special educational needs 09-Sep-2025
Summary: Mr X complained the Council failed to provide an appropriate placement and specialist provision for his children Y and Z. The Council was at fault. It failed to secure the provision for Y and Z set out in their Education, Health and Care (EHC) Plans and did not uphold Mr X’s complaint despite this. The Council has agreed to apologise and make payments to Mr X to acknowledge the frustration and lack of provision. It has also agreed to produce an action plan to address the shortage of special school provision in its area.
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Royal Borough of Kensington & Chelsea (24 022 147)
Statement Upheld Homelessness 09-Sep-2025
Summary: Miss D says the Council left her in unsafe temporary accommodation. I have found the Council at fault and Miss D was left in unsuitable accommodation for 22 months. The Council has agreed to pay Miss D redress.
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Surrey County Council (25 000 224)
Statement Upheld Special educational needs 09-Sep-2025
Summary: We will not investigate this complaint about delays in the annual review of an Education, Health and Care Plan, or the content of the Plan, including how the Council communicated about this matter. This is because the Council has upheld Mrs X’s complaint, apologised and offered a suitable remedy for Mrs X’s injustice. Therefore, further investigation would not lead to a different outcome and there are no wider public interest issues to justify our investigation.
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Sandwell Metropolitan Borough Council (25 005 387)
Statement Closed after initial enquiries Refuse and recycling 09-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refuse workers repeatedly leaving his neighbour’s bin in front of his driveway. This is because the Council has already taken suitable action in response to Mr X’s complaint and there is nothing further we would add or recommend.