Decision search
Your search has 54634 results
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West Sussex County Council (25 000 799)
Statement Closed after initial enquiries Other 06-Jul-2025
Summary: We will not investigate this complaint about the Council introducing EV chargers in a residential area without sufficient consultation. There is insufficient evidence of fault which would warrant an investigation.
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Bournemouth, Christchurch and Poole Council (25 000 955)
Statement Closed after initial enquiries Charging 06-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to refund her relative, Ms Y, for care fees paid directly to her care provider after the date the Council agreed to fund Ms Y’s care. There is insufficient evidence of fault to warrant an investigation.
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Southend-on-Sea City Council (25 001 141)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delays when issuing an ‘education, health and care plan’ for her child. This is because it is unlikely we could achieve significantly more than the symbolic payment the Council has offered Mrs X.
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North Yorkshire Council (25 001 167)
Statement Closed after initial enquiries Highway repair and maintenance 06-Jul-2025
Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to go to court about the matter and the courts are better placed.
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Sunderland City Council (24 023 205)
Statement Upheld Residential care 06-Jul-2025
Summary: We will not investigate this complaint about short term residential adult social care. The care provider accepted where things went wrong, apologised, and made changes to its service. It is unlikely we would add to that investigation or reach a different outcome. We are satisfied with the actions already taken.
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Kent County Council (24 023 230)
Statement Upheld Charging 06-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her brother’s financial assessment. This is because the Council offered to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Southend-on-Sea City Council (24 023 376)
Statement Closed after initial enquiries Antisocial behaviour 06-Jul-2025
Summary: We will not investigate this complaint about how the Council considered nuisance caused by the complainant’s neighbour. There is not enough evidence of fault to justify our involvement.
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Bedford Borough Council (25 000 120)
Statement Closed after initial enquiries Parking and other penalties 06-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to install visitors’ parking bays outside Mrs X’s house. There is not enough evidence of fault or significant injustice to warrant an investigation.
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Devon County Council (25 000 123)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We have upheld Ms X’s complaint about delay in the Education, Health and Care needs assessment for her child. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. We cannot investigate Ms X’s complaint about the Council’s refusal to refund her costs for specialist reports.
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Derbyshire County Council (25 000 154)
Statement Closed after initial enquiries Other 06-Jul-2025
Summary: We cannot investigate this complaint about the cancellation of care shifts by the NHS. This is because the matter complained of is not an administrative function of the Council.