Decision search
Your search has 55054 results
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London Borough of Southwark (25 005 655)
Statement Closed after initial enquiries Other 31-Jul-2025
Summary: We cannot investigate Mr X’s complaint about the Council installing an overflow pipe in a neighbouring property. This is because the neighbouring property is a council house and we cannot investigate complaints about the management of social housing.
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Sandwell Metropolitan Borough Council (25 005 758)
Statement Closed after initial enquiries Other 31-Jul-2025
Summary: We will not investigate Ms X’s complaint about a data breach by the Council. This is because complaints about data matters such as this are best considered and decided by the Information Commissioner’s Office.
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Stroud District Council (25 005 905)
Statement Closed after initial enquiries Noise 31-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council not dealing with his noise complaint. This is because there is not enough evidence of fault to warrant an investigation.
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Suffolk County Council (25 006 490)
Statement Closed after initial enquiries Child protection 31-Jul-2025
Summary: We cannot investigate this complaint about the council’s involvement with Miss X’s family during family court proceedings. The law does not allow us to investigate matters that are subject to court proceedings.
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London Borough of Bromley (25 007 868)
Statement Closed after initial enquiries Other 31-Jul-2025
Summary: We will not investigate this complaint about a data breach. This is because the matter is out of time and there are no good reasons why we should exercise discretion to consider it now.
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Royal Borough of Greenwich (24 003 320)
Statement Closed after initial enquiries Noise 30-Jul-2025
Summary: We will not investigate this complaint about the Council’s investigation of noise nuisance from a neighbouring nursery business. There is insufficient evidence of fault which would warrant an investigation.
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Kingston Upon Hull City Council (24 003 617)
Statement Upheld Special educational needs 30-Jul-2025
Summary: Mrs X complained that the Council and Integrated Care Board did not deliver the provisions of her daughter, Y’s Education and Health and Care Plan. This led to frustration and distress for Mrs X. We found fault with both the Council and Integrated Care Board leading to the distress Mrs X has suffered. The Council and Integrated Care Board agreed to take actions to remedy this situation for Mrs X.
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NHS Humber and North Yorkshire Integrated Care Board (ICB) (24 003 617a)
Statement Upheld Education, health and care plans 30-Jul-2025
Summary: Mrs X complained that the Council and Integrated Care Board did not deliver the provisions of her daughter, Y’s Education and Health and Care Plan. This led to frustration and distress for Mrs X. We found fault with both the Council and Integrated Care Board leading to the distress Mrs X has suffered. The Council and Integrated Care Board agreed to take actions to remedy this situation for Mrs X.
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Guildford Borough Council (24 003 700)
Statement Not upheld Enforcement 30-Jul-2025
Summary: Mr X complained about the way the Council handled planning matters relating to neighbouring properties on his street. We have not found the Council at fault.
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Devon County Council (24 008 172)
Statement Upheld Charging 30-Jul-2025
Summary: Mrs A complained that the Council failed to provide proper care for her father Mr X in his home. She says carers commissioned by the Council did not meet his needs or adhere to the care plan and as a result he lived in squalid conditions. The evidence shows there was regular contact with Mr X by the Council but until the last hospital admission, when he was assessed as lacking capacity to decide about his care, he was assessed to be able to make his own decisions about the small amount of care he would accept. However, the were delays in making contact with Mrs A which the Council agrees to remedy.