Decision search
Your search has 54634 results
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London Borough of Merton (25 006 688)
Statement Closed after initial enquiries Parking and other penalties 06-Jul-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it is reasonable for Mr B to put in an appeal to London Tribunals.
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Transport for London (25 002 167)
Statement Closed after initial enquiries Parking and other penalties 06-Jul-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because Transport for London has agreed to cancel the notice and refund Mrs X's payment and this provides a suitable remedy for the complaint.
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Milton Keynes Council (25 002 504)
Statement Closed after initial enquiries Disabled children 06-Jul-2025
Summary: We will not investigate this complaint about an unsuccessful blue badge application for a young child. This is because there is insufficient evidence of fault by the Council.
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Suffolk County Council (25 004 278)
Statement Closed after initial enquiries Transport 06-Jul-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.
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Sussex Police & Crime Commissioner (25 004 685)
Statement Closed after initial enquiries Other 06-Jul-2025
Summary: We cannot investigate this complaint about the Authority. This is because the law excludes us from investigating the actions of the police.
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Cambridgeshire County Council (24 006 789)
Statement Upheld Special educational needs 06-Jul-2025
Summary: Ms X complained the Council did not provide her child with suitable education when they were out of school and delayed carrying out an Education, Health and Care needs assessment. We found the Council was at fault. As a result Ms X had to wait longer than she should have for a decision on her child’s Education, Health and Care needs assessment and her child has missed education. To remedy the injustice caused the Council agreed to apologise and make payments to Ms X for the loss of her child’s education and the distress caused.
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North Devon District Council (24 009 258)
Statement Upheld Enforcement 06-Jul-2025
Summary: Mrs X and Mr Y complained about the way the Council considered and responded to reports of breaches of planning control at a neighbouring property. We find no fault with how the Council considered and responded to breaches of planning control. We find the Council at fault for not having a published process, causing uncertainty. The Council has agreed to apologise and publish an enforcements process.
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West Sussex County Council (24 011 072)
Statement Upheld Special educational needs 06-Jul-2025
Summary: Miss J complained the Council delayed in issuing an Education, Health and Care Plan to her child. It then failed to ensure they had a place in an education setting for the 2024-25 academic year. We upheld both parts of the complaint, finding faults by the Council resulted in a loss of suitable education for Miss J’s child and avoidable distress. The Council has accepted these findings and at the end of this statement we set out action it has agreed to take to remedy this injustice.
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North East Lincolnshire Council (24 011 246)
Statement Upheld Domiciliary care 06-Jul-2025
Summary: Mrs X complained about the care and support Mr Y received. We find the care provider at fault for billing Mr Y for support hours he did not receive and for delays in responding to Mrs X. The care provider has agreed to apologise, refund the overcharged care hours, and make a symbolic payment to recognise the frustration caused.
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Buckinghamshire Council (24 011 582)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We found fault on Mrs Y’s complaint about the Council failing to follow statutory timescales with her son’s Education, Health and Care plan as well as its own timescales with its complaints procedure. These failings caused her injustice as it delayed her ability to appeal as well as causing some frustration. The Council agreed to send a written apology, pay £200 for failing to follow statutory timescales, and review why these failures happened along with the delay with it responding to her formal complaint.