Decision search
Your search has 53740 results
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London Borough of Haringey (25 003 974)
Statement Closed after initial enquiries Other 10-Sep-2025
Summary: We will not investigate this complaint about a Fixed Penalty Notice the complainant received when his refuse was found on the floor in a communal bin area. This is because the courts were better placed to decide the matter.
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Luton Borough Council (25 004 029)
Statement Closed after initial enquiries Parking and other penalties 10-Sep-2025
Summary: We will not investigate this complaint about customer service relating to a parking penalty because there is not enough evidence of fault to justify investigating. It is also not a good use of public resources to investigate how the Council dealt with Mr Y’s complaint.
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Burnley Borough Council (25 004 045)
Statement Closed after initial enquiries Council tax 10-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her council tax arrears. The Council has upheld her complaint and acted to remedy the injustice caused. It is unlikely an investigation would lead to a different outcome.
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Hertfordshire County Council (25 004 064)
Statement Closed after initial enquiries Special educational needs 10-Sep-2025
Summary: We will not investigate this complaint about the way the Council dealt with Mrs X’s contacts about her child’s special educational needs. The matters she complains of are not separable from decisions made about the child’s special educational needs in respect of which she has exercised her right to appeal to a Tribunal. It is not a good use of resources to investigate the Council’s complaint handling when the substantive matter is not something we can investigate.
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Brighton & Hove City Council (25 003 743)
Statement Closed after initial enquiries Other 10-Sep-2025
Summary: We will not investigate Mr X’s complaint about changes to the Council’s Early Years Provider Agreement which he says threaten the viability of his business. There is not enough evidence of fault to justify an investigation.
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St Helens Metropolitan Borough Council (25 004 175)
Statement Closed after initial enquiries Special educational needs 10-Sep-2025
Summary: We cannot investigate Ms X’s complaint about the advice sought by the Council during her child’s Education Health and Care (EHC) needs assessment. Ms X has appealed to the SEND Tribunal about the content of the EHC Plan, so we have no power to do so.
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Stockton-on-Tees Borough Council (25 004 178)
Statement Closed after initial enquiries Child protection 10-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to carry out an assessment after receiving a safeguarding referral involving Mrs X. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Lewisham (25 004 217)
Statement Closed after initial enquiries Trees 10-Sep-2025
Summary: We will not investigate this complaint about the Council’s refusal to deal with a report of brambles encroaching on Ms X’s property from the grounds of a school. We cannot investigate complaints about the internal management of schools.
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Kirklees Metropolitan Borough Council (25 003 279)
Statement Closed after initial enquiries Special educational needs 10-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care (EHC) Plan. This is because Mrs X has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it was reasonable for her to do so.
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London Borough of Redbridge (25 003 493)
Statement Closed after initial enquiries Other 10-Sep-2025
Summary: We will not investigate this complaint about nuisance neighbours. There is not enough evidence of fault by the Council’s adult social care team who placed the neighbours at the property and is satisfied their needs are met there. We cannot achieve the outcome the complainant wants to have the property closed and the neighbours moved. It is unlikely an Ombudsman investigation would achieve any worthwhile outcome.