Decision search
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London Borough of Bromley (24 002 185)
Statement Upheld Charging 23-Jul-2025
Summary: Mrs X complained about the charges made by the Council for her mothers care home place. There was fault. The Council took too long to resolve a situation in which the care home was paid twice. It has now reached an agreement to get a refund from the care home and cancel the invoices to Mrs M. To remedy the distress and inconvenience Mrs M was put to and to remedy the Council’s poor communication the Council apologised and made a payment to Mrs X. There was no fault in the Council’s decision there was no reablement care. Or its decision that Mrs M should contribute financially during the 12 week period when the value of her property was disregarded.
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London Borough of Hillingdon (24 004 212)
Statement Upheld Disabled children 23-Jul-2025
Summary: The Council has agreed to commission an independent investigation of Mrs M’s complaint at the second stage of the statutory children’s services complaints process. We consider this an appropriate response to her concerns.
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Salford City Council (24 009 045)
Statement Upheld Special educational needs 23-Jul-2025
Summary: Miss X complained the Council failed to share her child’s Education, Health and Care Plan with their college, contributing to a breakdown in the placement. Miss X also complained the Council failed to put alternative provision in place, failed to communicate properly and did not properly respond to her complaints. We have found the Council acted with fault. This led to Z missing education provision and caused avoidable distress, frustration and time and trouble for Z and Miss X. The Council has agreed to apologise to Miss X and Z and pay a financial remedy in recognition of Z’s missed education provision. The Council has also agreed to pay a financial remedy in recognition of the time and trouble Miss X experienced, as well as ensure it has reimbursed costs it already agreed it would.
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Southend-on-Sea City Council (24 023 392)
Statement Closed after initial enquiries Allocations 23-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing applications because there is insufficient evidence of fault to justify our involvement.
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Westminster City Council (25 000 291)
Statement Closed after initial enquiries Disabled facilities grants 23-Jul-2025
Summary: We cannot investigate Ms X’s complaint about adaptations made to her home. The law says we cannot investigate complaints about how the Council has maintained the property when it is acting as a social landlord.
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London Borough of Hounslow (25 000 337)
Statement Closed after initial enquiries Transport 23-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to renew her relative, Mr Y’s Blue Badge. There is insufficient evidence of fault to warrant an investigation.
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Statement Closed after initial enquiries Enforcement 23-Jul-2025
Summary: We will not investigate this complaint that the Council has failed to take enforcement action against a breach of a planning condition. There is insufficient evidence that fault by the Council has caused the complainant a significant personal injustice.
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Hinckley & Bosworth Borough Council (25 000 868)
Statement Closed after initial enquiries Allocations 23-Jul-2025
Summary: We will not investigate this complaint about the Council’s level of support for a family facing homelessness. This is because there is insufficient evidence of fault
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Birmingham City Council (25 000 943)
Statement Closed after initial enquiries Refuse and recycling 23-Jul-2025
Summary: We will not investigate this complaint about missed refuse collections between September and December 2024, and since January 2025. The alleged fault has not caused a significant enough injustice, we cannot investigate matters which affect all or most people in the Council’s area, and it is not a good use of our resources to look at the complaints process in isolation.
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Derby City Council (25 001 531)
Statement Closed after initial enquiries Refuse and recycling 23-Jul-2025
Summary: We will use our discretion not to investigate this complaint about the relocation of a bin store for Housing Association properties. This is because there is no worthwhile outcome that an investigation could achieve.