Decision search
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Hampshire County Council (24 006 822)
Statement Closed after initial enquiries Child protection 06-Feb-2025
Summary: Mr X complained how the Council dealt with child protection matters regarding his daughter. He also complained how the Council dealt with his complaint. He says the Council’s failings led to the breakdown of familial relationships and he lost contact with his daughter. We have ended our investigation into Mr X’s complaint because it is late, and there are no good reasons to exercise discretion to investigate it. Some of the issues Mr X has raised were also considered in court proceedings or could have been reasonably considered in court proceedings. We also do not investigate complaints handling when we are not investigating the substantive issue.
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Council of the Isles of Scilly (24 006 875)
Statement Not upheld Other 06-Feb-2025
Summary: We have ended our investigation into Mrs D’s complaint about how the Council considered and administered its policy for post-16 transport to education or training for her child, E, and the costs she has incurred to transport and accommodate E on the mainland. This is because another person started court action about the same, or very similar, matter. An investigation by us might have strayed into matters to be decided by the court.
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Stafford Borough Council (24 007 167)
Statement Closed after initial enquiries Trees 06-Feb-2025
Summary: We cannot by law investigate this complaint about an alleged fault by the Council in investigating and deciding a high hedge complaint it received from the complainant’s neighbour. This is because the complainant appealed the Council’s decision to the Planning Inspectorate. The Planning Inspectorate acts on behalf of the relevant Secretary of State. We have no legal jurisdiction to investigate in these circumstances.
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London Borough of Bromley (24 007 353)
Statement Upheld Charging 06-Feb-2025
Summary: Mrs T complains the Council charged her mother Mrs X for care at home for five days a week when she only received four days care. She also complained the Council failed to respond to her attempts to contact it. We consider the Council was at fault and it has already remedied the injustice it caused.
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Council of the Isles of Scilly (24 008 304)
Statement Not upheld Other 06-Feb-2025
Summary: We have ended our investigation into Mrs N’s complaint about how the Council considered and administered its policy for post-16 transport to education or training for her child, P, and the costs she has incurred to transport and accommodate P on the mainland. This is because another person started court action about the same, or very similar, matter. An investigation by us might stray into matters to be decided by the court.
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London Borough of Waltham Forest (24 012 079)
Statement Closed after initial enquiries Parking and other penalties 06-Feb-2025
Summary: We ended the investigation because Mr X has used his appeal rights to cancel a penalty charge notice and he can apply to court to obtain the refund ordered by the Tribunal.
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Buckinghamshire Council (24 012 211)
Statement Upheld Charging 06-Feb-2025
Summary: We have decided not to investigate Mr X’s complaint about the Council’s poor communication and delay in resolving the funding for his mother, Mrs Y’s residential care. We asked the Council to remedy the injustice by making an apology and payment to Mr X and taking steps to improve its services, and it has agreed to do so.
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Birmingham City Council (24 012 349)
Statement Upheld Parking and other penalties 06-Feb-2025
Summary: There was fault by the Council in the way it dealt with Mr X’s application for a dropped kerb. This caused him a financial loss. The Council will make him a payment and apologise to remedy the avoidable inconvenience and distress. It will also make changes to information on its website.
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Suffolk County Council (24 013 560)
Statement Upheld Charging 06-Feb-2025
Summary: We will not investigate this complaint about charging for an adult social care respite stay. The Council told the complainant they may have to pay for the respite stay. So, the Council’s delay in completing the financial assessment does not cause the claimed injustice. The Council has apologised for its delay and said the complainant can pay the debt in instalments. It is unlikely we would achieve anything further.
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Cambridgeshire County Council (24 013 633)
Statement Closed after initial enquiries Charging 06-Feb-2025
Summary: We will not investigate this late complaint about Mrs Y’s care charges. There is not a good reason for the delay in Mr X bringing the complaint to us.