Decision search
Your search has 55054 results
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Transport for London (25 020 370)
Statement Closed after initial enquiries Public transport 10-Dec-2025
Summary: We will not investigate this complaint about the problems Mr X has experienced attempting to cross the ticket barriers at his local station. There is insufficient evidence of fault to warrant an investigation.
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Kirklees Metropolitan Borough Council (25 020 393)
Statement Closed after initial enquiries Leisure and culture 10-Dec-2025
Summary: We will not investigate this complaint about the Council’s management of Mr X’s allotment application. This is because an investigation would be unlikely to find fault with the Council’s actions.
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West Sussex County Council (25 005 164)
Statement Not upheld Assessment and care plan 09-Dec-2025
Summary: There was no fault by the Council because it has carried out a re-assessment of Mr Y’s social care needs and produced an updated care and support plan. It has offered to correct the assessment if Ms X provides details of inaccuracies. This is in line with our expectations.
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Bracknell Forest Council (24 021 270)
Statement Not upheld Assessment and care plan 09-Dec-2025
Summary: The Council has provided satisfactory evidence why it delayed in notifying the housing provider that the late Mr A would not return to his tenancy.
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Brighton & Hove City Council (24 023 029)
Statement Not upheld Assessment and care plan 09-Dec-2025
Summary: The Council was not at fault in relation to the care and support it provided to Mr X, and for later withdrawing that care.
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Sheffield City Council (25 000 651)
Statement Closed after initial enquiries Council house sales and leaseholders 09-Dec-2025
Summary: We will not investigate Miss X’s complaint about how the Council processed her right to buy application. It is reasonable to expect Miss X to challenge the matter in court.
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Cannock Chase District Council (25 001 347)
Statement Not upheld Planning applications 09-Dec-2025
Summary: The Council was not at fault with its handling of a planning application, at a site opposite Mr X’s family home.
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Leicestershire County Council (25 001 812)
Statement Closed after initial enquiries Special educational needs 09-Dec-2025
Summary: We will not investigate this complaint about the Council’s delay in issuing an Education, Health and Care plan and arranging payment for its provision. Following the complaint the Council carried out the outcome the complainant was seeking. It is, therefore, unlikely further investigation will have a worthwhile outcome.
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London Borough of Lewisham (25 002 786)
Statement Upheld Homelessness 09-Dec-2025
Summary: Miss X complained about the Council’s handling of her homeless application. The Council was at fault for failing to carry out a medical assessment. The Council was not at fault for providing temporary accommodation to Miss X in an area she was at risk of abuse. There is no evidence it knew Miss X was at risk when it placed her there and it moved her promptly to new accommodation when it became aware. The Council has agreed to apologise, pay Miss X a symbolic amount and carry out the medical assessment to remedy the injustice caused.
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London Borough of Ealing (25 003 498)
Statement Not upheld Housing benefit and council tax benefit 09-Dec-2025
Summary: Mrs X complained the Council delayed assessing housing benefit claims. There is no evidence of fault in the time taken by the Council to determine the claims once Mrs X provided all necessary information.