Decision search
Your search has 53111 results
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Havant Borough Council (24 014 688)
Statement Upheld Planning applications 23-Jul-2025
Summary: Mr X said the Council gave him incomplete information in its pre-planning advice. He said this meant he paid for a planning application he would not have chosen to go ahead with, and it wasted his time. We find the Council at fault and this caused injustice. The Council has agreed to apologise and make a payment to Mr X to remedy the injustice.
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Sheffield City Council (24 016 111)
Statement Upheld Private housing 23-Jul-2025
Summary: Ms D complained the Council delayed resolving a leak and removing waste. I have found evidence of fault by the Council including delays and poor communications. I have asked the Council to pay Ms D redress for the fault.
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Wigan Metropolitan Borough Council (24 016 967)
Statement Upheld Alternative provision 23-Jul-2025
Summary: Ms X complained the Council failed to provide suitable education for her child following their exclusion from school in November 2022. We found fault with the Council delaying putting in place alternative provision of education from 12 September 2023 until 25 September 2023. The Council agreed to apologise to Ms X and pay her £200 in recognition of for her child’s missed education.
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West Sussex County Council (24 017 249)
Statement Upheld Assessment and care plan 23-Jul-2025
Summary: Ms X complained, on behalf of her son Mr Y, that the Council took too long to move Mr Y to another residential placement. Ms X said this caused Mr Y’s health to worsen. We have found the Council at fault for the time it took to move Mr Y. To remedy the injustice caused the Council agreed to apologise and make a payment to Ms X for the uncertainty she suffered.
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Milton Keynes Council (24 018 369)
Statement Upheld Allocations 23-Jul-2025
Summary: Miss D complained the Council mishandled her homelessness application. I have found fault by the Council. It delayed progressing the case, gave contradictory information to Miss D and failed to fully respond to the formal complaint. The Council accepts it is at fault, is making service improvements and offers redress to Miss D.
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London Borough of Newham (24 018 406)
Statement Not upheld Enforcement 23-Jul-2025
Summary: X complained that the Council has failed to take planning enforcement action against a neighbour, who, X alleges, is running a business without planning permission on land behind X’s home. X said the use of the land affects their amenities. We completed our investigation because we found no evidence of fault in the decision-making process.
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Birmingham City Council (24 018 415)
Statement Closed after initial enquiries School transport 23-Jul-2025
Summary: We will not investigate this complaint about a home to school transport application. There is no significant injustice from any fault by the Council, and it is unlikely that further investigation would lead to a different outcome.
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Leicestershire County Council (24 018 756)
Statement Not upheld Disabled children 23-Jul-2025
Summary: Miss X complained the Council failed to properly assess her child (Y’s) blue badge application and unreasonably rejected her appeal of this. The Council considered Y’s application and appeal in line with the relevant law and policies without fault.
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Wiltshire Council (24 019 602)
Statement Closed after initial enquiries Public transport 23-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision that the complainant is not entitled to a companion bus pass. This is because there is insufficient evidence of fault by the Council.
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Barnsley Metropolitan Borough Council (24 020 565)
Statement Closed after initial enquiries Licensing 23-Jul-2025
Summary: We will not investigate this complaint about the Council issuing an Improvement Notice and a Civil Penalty Notice. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant appealed to the First Tier Tribunal Property Chamber. Therefore we cannot investigate.