Decision search
Your search has 53111 results
-
Stockton-on-Tees Borough Council (24 013 122)
Report Upheld Special educational needs 24-Jul-2025
Summary: The Council failed to secure the special educational provision in Y’s Education, Health and Care Plan. It also failed to carry out the annual review of Y’s Plan, despite sending letters to Mrs X saying it had done so. This resulted in Y missing out on their special educational provision and caused Mrs X and Y uncertainty, distress and frustration. 99 others also received annual review completion letters when no meeting or consultation had taken place.
-
Darlington Borough Council (24 012 694)
Statement Upheld Assessment and care plan 24-Jul-2025
Summary: Miss Y complained the Council failed to take a full assessment of Mr X’s needs which led to it wrongly deciding he did not have any eligible care and support needs. She also complained the Council closed Mr X’s file without notice and without any consideration on how it would impact on Mr X’s wellbeing. We find the Council was at fault for failing to consider Mr X’s communication needs before it closed his file. It was also at fault for failing to properly engage Miss Y in the assessment process. These faults caused Mr X upset and shock. The Council has agreed to our recommendation to apologise to Mr X.
-
Norfolk County Council (24 013 283)
Statement Upheld Charging 24-Jul-2025
Summary: Mr X complained the Council wrongly decided his father Mr Y had deprived himself of assets to avoid care costs. There was fault in how the Council considered this, which causes doubt about the outcome of its decision making. The Council agreed to apologise, pay a financial remedy to Mr X and Mr Y for distress, and reconsider its deprivation of assets case for Mr Y. It will also deliver training to its staff about deprivation of assets and ensure its financial assessment appeals process aligns with its published policies.
-
Statement Not upheld Domiciliary care 24-Jul-2025
Summary: Mr X complained the care provider refused to use a hoist to transfer his mother Mrs Y and cancelled her care without notice leaving Mrs Y without appropriate care and causing them distress and frustration. The care provider has apologised and refunded two weeks of fees which Mr X is satisfied with. We have therefore ended the investigation as it is unlikely further investigation would achieve anything more.
-
East Riding of Yorkshire Council (24 016 179)
Statement Upheld Special educational needs 24-Jul-2025
Summary: Ms X complained the Council delayed providing a tutor for her child, communicated poorly with her, and lacks policies for children not in school. Ms X this caused unnecessary and avoidable distress, frustration, and uncertainty. We find the Council at fault and this caused injustice. The Council has agreed to apologise, make a payment, and improve its service.
-
Staffordshire County Council (24 016 432)
Statement Upheld Special educational needs 24-Jul-2025
Summary: Mrs B complained the Council failed to adhere to the statutory timeframe for issuing an amended Education, Health and Care Plan following an annual review. We find the Council at fault for a delay in issuing the final amended Education, Health and Care Plan. This caused distress, frustration and uncertainty to Mrs B and delayed her son, Y, starting specialist provision. The Council has agreed to apologise and make a symbolic payment to Mrs B in recognition of the injustice caused.
-
Sandwell Metropolitan Borough Council (24 016 944)
Statement Not upheld Planning applications 24-Jul-2025
Summary: Mr D complained, on behalf of Mrs X, about the Council’s decision to grant her neighbour planning permission for extensions and works to a property, including how she was notified about the development. She said the development caused her distress and impacted her residential amenity. We found no fault in how the Council notified Mrs X, considered the planning application, or responded to her complaint. It therefore reached a decision it was entitled to make.
-
Birmingham City Council (24 018 404)
Statement Upheld Allocations 24-Jul-2025
Summary: Mr B complained about the Council closing his housing applications. We find that the Council’s communications were unclear and its decision that Mr B had not provided all the required documents with his application was wrong. This caused Mr B avoidable frustration and inconvenience. The Council has agreed to apologise and make a symbolic payment to Mr B.
-
Birmingham City Council (24 018 720)
Statement Upheld Parking and other penalties 24-Jul-2025
Summary: Mrs X complained the Council delayed in reaching its decision to refuse her dropped kerb application and that its communication with her was poor. We have not found fault with the way the Council reached the decision but we found its communication with her was poor, causing confusion and uncertainty. The Council has agreed to apologise and make a symbolic payment to Mrs X.
-
London Borough of Barking & Dagenham (24 019 772)
Statement Upheld Safeguarding 24-Jul-2025
Summary: Mr X complained that the Council failed to safeguard him, did not assess his social care needs properly, and did not implement the reasonable adjustments he needed under the Equality Act. There was no fault in how the Council considered its safeguarding duties and how it assessed Mr X’s care needs. There was fault when the Council failed to implement Mr X’s reasonable adjustments and this caused Mr X distress and frustration. The Council has agreed to apologise to Mr X.