Decision search
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North Somerset Council (24 017 017)
Statement Closed after initial enquiries Council tax 17-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s advice and handling of a council tax reduction. If Ms X disagrees with the Council’s decision not to award a council tax reduction, she can appeal to the Valuation Tribunal.
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Lancashire County Council (24 017 039)
Statement Closed after initial enquiries School exclusions 17-Feb-2025
Summary: We will not investigate this complaint that the council failed to provide suitable full-time education for Miss X’s child who was permanently excluded from school and the contents of their Education Health and Care Plan. This is because there is insufficient evidence of fault by the Council and because it is reasonable for Miss X to use her right of appeal to a tribunal.
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Kingston Upon Hull City Council (24 009 676)
Statement Upheld Child protection 17-Feb-2025
Summary: Miss X complained the Council failed to act on her complaint, under the statutory children’s complaints procedure, into its handling of child protection proceedings involving her children. The Council is at fault for its consideration of parts of Miss X’s complaint and has failed to properly remedy the impact of its failings on Miss X. The Council has agreed to apologise, make a payment to Miss X and develop a specific action plan for its approach to victims of domestic abuse.
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London Borough of Lewisham (24 009 746)
Statement Upheld Domiciliary care 17-Feb-2025
Summary: We completed our investigation. The Council was at fault for failing to provide X with personal care at home, following their discharge from hospital. X suffered avoidable distress for one month. The Council will apologise to X, make a symbolic payment to them and review its procedures.
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Cambridgeshire County Council (24 010 059)
Statement Upheld Charging 17-Feb-2025
Summary: We upheld Ms X’s complaint about disability expenses for heating because the Council did not properly consider this by asking Ms X for additional evidence of expenditure. The Council will apologise and review the financial assessment. We did not uphold Ms X’s complaint that the Council refused to cover the full cost of live-in care. This is because the Council is entitled under case law and paragraph 10.27 of Care and Support Statutory Guidance to have regard to its finances.
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Stratford-on-Avon District Council (24 010 807)
Statement Closed after initial enquiries Enforcement 17-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a developer who has failed to complete actions required in a Section 106 legal agreement. Mr X also complains the Council failed to require the developer to enter a bond under section 38 of the Highway Act. We have not seen enough evidence of fault in the Council’s actions. And we cannot achieve the outcome Mr X is seeking. Also we consider it reasonable to expect him to contact the Information Commissioner if he believes the Council is withholding information that he has requested.
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Kent County Council (24 010 808)
Statement Closed after initial enquiries Special educational needs 17-Feb-2025
Summary: We will not investigate this complaint about an alledged failure by the Council to provide appropriate educational support to complainants’ son who has special educational needs. This is because the complainants have a right of appeal to a statutory tribunal which they could reasonably exercise. We have no legal jurisdiction to investigate in such circumstances.
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London Borough of Islington (24 000 360)
Report Upheld Assessment and care plan 17-Feb-2025
Summary: Ms X complained the Council delayed completing a social care assessment, issuing a care and support plan and putting in place funding to meet her care and support needs.
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Birmingham City Council (24 015 826)
Statement Closed after initial enquiries Special educational needs 16-Feb-2025
Summary: We cannot investigate this complaint about the process leading to the naming of a mainstream school in the complainant’s son’s Education Health and Care plan, and about the decision itself. This is because the complainant has used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Portsmouth City Council (24 016 006)
Statement Closed after initial enquiries Alternative provision 16-Feb-2025
Summary: We will not investigate this complaint that the Council has failed to acknowledge that the complainant is providing his child with suitable education and has failed to answer questions he has put to it. This is because we cannot achieve the outcome the complainant is seeking.