Decision search
Your search has 54045 results
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London Borough of Waltham Forest (24 021 596)
Statement Upheld Special educational needs 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s actions relating to an Education, Health, and Care Plan. Parts of the complaint are late, and other parts had an alternative legal remedy. Nor will we investigate the delays in completing an annual review, because the Council has agreed to a suitable remedy for Miss X’s injustice. There are no wider public interest issues to justify investigating this complaint.
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London Borough of Brent (24 021 819)
Statement Upheld School transport 21-Oct-2025
Summary: Miss B complained the Council failed to properly consider whether to award school transport for her daughter. The Council failed to properly consider Miss B’s representations, the discretionary element of its policy and failed to arrange a stage two panel to consider the case. That leaves Miss B with some uncertainty about whether her daughter would have secured school transport. An apology, payment to Miss B and training for officers is satisfactory remedy.
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Lancashire County Council (24 022 178)
Statement Upheld Special educational needs 21-Oct-2025
Summary: Miss B complained that the Council, in respect of her son C, had delayed in issuing a final EHC Plan following an assessment and failed to put adequate alternative provision in place. We found fault in the actions of the Council. The Council has agreed to apologise to Miss B and C and make symbolic payments to them.
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London Borough of Islington (24 022 489)
Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s application for a discretionary housing payment. This is because any injustice is not significant enough to justify our involvement.
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Sheffield City Council (25 000 056)
Statement Upheld Allocations 21-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council’s assessment of a housing application. We have upheld part of the complaint, and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.
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London Borough of Haringey (25 000 471)
Statement Closed after initial enquiries Allocations 21-Oct-2025
Summary: We will not investigate Ms X’s complaint about a long wait for rehousing through the Council’s housing register because there is insufficient evidence of fault. We cannot investigate complaints about disrepair in Council properties.
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Kent County Council (25 000 562)
Statement Upheld Child protection 21-Oct-2025
Summary: The Council was largely not at fault for the support it offered to Miss X while her daughter, Y, was subject to a child protection plan. It was also not at fault for considering other family options before arranging a foster placement for Y. However, it was at fault for failing to handle Miss X’s requests for financial support properly. It has agreed to apologise to Miss X, and will take steps to improve its service.
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London Borough of Tower Hamlets (25 000 840)
Statement Closed after initial enquiries Homelessness 21-Oct-2025
Summary: Ms X complained about the Council’s delays in dealing with her homeless application. We have ended our investigation into Ms X’s complaint because it is late, and there are no good reasons to exercise discretion to investigate it.
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Fylde Borough Council (25 001 285)
Statement Upheld Disabled facilities grants 21-Oct-2025
Summary: We have upheld Ms X’s complaint about poor communications by the Council in relation to works carried out under a disabled facilities grant. The Council has agreed to take appropriate action to remedy the uncertainty caused and to address Ms X’s outstanding concerns about the quality of the work done.
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Manchester City Council (24 004 087)
Statement Upheld Special educational needs 21-Oct-2025
Summary: The Council failed to review Miss X’s child, Y’s, Education, Health and Care (EHC) Plan for nearly two years. It also delayed responding to Miss X’s complaint. This caused Miss X prolonged uncertainty and frustration. During this time Y stopped attending school and struggled to access alternative provision. The Council has agreed to apologise, review Y’s EHC Plan and make a payment to Miss X. It should also review its EHC Plan review processes.