Decision search
Your search has 51938 results
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London Borough of Haringey (24 019 176)
Statement Closed after initial enquiries Council house sales and leaseholders 08-May-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s rejection of a Right to Buy application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Coventry City Council (24 019 494)
Statement Closed after initial enquiries Noise 08-May-2025
Summary: We will not investigate this complaint about noise and pollution at a building site. The Council’s consideration of noise concerns is continuing, so an investigation into this point would not lead to a worthwhile outcome now. There is not enough evidence of fault in the Council’s action on Mr X’s concerns about asbestos. And we cannot stop the development, therefore we cannot achieve the outcome Mr X is seeking.
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Suffolk County Council (24 019 595)
Statement Closed after initial enquiries Charging 08-May-2025
Summary: We will not investigate this complaint about financial assessment for adult residential care. There is not enough evidence of fault in the way the Council made its decision.
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Wealden District Council (23 019 149)
Statement Closed after initial enquiries Noise 08-May-2025
Summary: Ms X complains the Council has delayed action to address a statutory nuisance. We will not investigate because there is not enough evidence of fault.
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Wokingham Borough Council (24 003 179)
Statement Upheld Special educational needs 08-May-2025
Summary: Ms A complained to the Council that it was not dealing with her child’s special educational needs appropriately. She brought the matter to the ombudsman because the Council did not respond to her complaint. We found the Council is at fault. The Council has agreed to make payments in recognition of the injustice caused and carry out service improvements to avoid a repeat of what has happened.
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Statement Upheld Special educational needs 08-May-2025
Summary: Ms C complained the Council has failed to provide alternative provision for her son, who we will refer to as D, and secure the provision set out in his Education, Health and Care (EHC) Plan. There was fault by the Council. It did not arrange alternative provision for D when it was aware he was not receiving regular full-time education, and it did not regularly review this. The Council was also at fault for not ensuring the provision outlined in D's EHC Plan was in place, and for delays in responding to Ms C’s complaints. Because of the fault, Ms C suffered frustration and financial loss, and the delays in the complaint procedure meant she continued to chase the Council for updates. D suffered a loss of education and provision. The Council has agreed to apologise to Ms C and D, make symbolic payments, consider reimbursement of the costs of the provisions put in place by Ms C, and issue staff briefings.
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London Borough of Newham (24 005 505)
Statement Upheld Antisocial behaviour 08-May-2025
Summary: Mr X complained about the Council’s response to his reports of Anti-Social Behaviour. Mr X said this caused him anxiety and distress. There was fault in the way the Council delayed its investigation, communication and complaint handling was poor. This frustrated Mr X and he was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment, reconsider Mr X’s Anti-Social Behaviour reports and provide training to its staff.
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Birmingham City Council (24 007 584)
Statement Not upheld Enforcement 08-May-2025
Summary: Mr X complained the Council failed to take enforcement action over his neighbour’s fence, which was erected without planning permission and blocks light to Mr X’s property. Mr X said he suffered stress and anxiety. We did not find fault in the Council’s decision-making.
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Cheshire East Council (24 007 924)
Statement Not upheld Assessment and care plan 08-May-2025
Summary: Mrs X complained about a Council decision to charge Mr Y the full costs of his care and support. This caused distress and financial hardship. She said the Council accepted it made an error, but did not fully refund Mr Y or acknowledge the impact of its actions. We did not find fault in the Council’s consideration of Mrs X’s complaint and or in the amount it refunded to Mr Y.
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Nottingham City Council (24 019 735)
Statement Closed after initial enquiries Charging 08-May-2025
Summary: We will not investigate Mr X’s complaint about his father’s growing care debt. He says his father cannot afford the care bill and the Council has failed to provide any support with regards to this. This is because there is insufficient evidence of fault.