Decision search
Your search has 54045 results
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Derbyshire County Council (24 012 396)
Statement Upheld Special educational needs 10-Jul-2025
Summary: The Council was at fault because it delayed issuing an education, health and care (EHC) plan for the complainant’s son, causing distress. The Council has agreed to offer a financial remedy for this. However, there is no objective evidence to show the Council misled the complainant that it could convert a foreign special educational need (SEN) document into an EHC plan; and nor was the Council at fault for a delay in finding a school placement.
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London Borough of Ealing (24 012 409)
Statement Upheld Allocations 10-Jul-2025
Summary: Mr O complained on behalf of Ms X that the Council removed her from its housing register without properly considering her medical needs. Mr O said Ms X’s property has a severely negative impact on her due to past traumas and is impacting her mental health significantly. We find the Council at fault and this caused injustice. The Council has agreed to make a fresh decision.
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London Borough of Lewisham (24 014 951)
Statement Upheld Allocations 10-Jul-2025
Summary: Miss X complained about the Council’s administrative handling of her housing application. We found the Council at fault with failing to reinstate her application when it said it would, delays with a medical assessment, and not offering her a right of review of the outcome. This caused distress and frustration. The Council has agreed to apologise to Miss X, pay her a symbolic payment to recognise her injustice, and take action to prevent recurrence of fault.
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Herefordshire Council (25 001 205)
Statement Closed after initial enquiries Refuse and recycling 10-Jul-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to make reasonable adjustments around accessing one of its Household Recycling Centres. Nor will we investigate Miss X’s complaint the Council threatened to remove her larger refuse bin when she complained, sent her too many communications and failed to carry out an equality impact assessment. There is not enough evidence of fault to justify an investigation.
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Oldham Metropolitan Borough Council (25 000 529)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate this complaint that the Council has failed to have regard to the Equality Act in relation to debt recovery. This is because there is insufficient evidence of fault by the Council.
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Wirral Metropolitan Borough Council (25 000 547)
Statement Closed after initial enquiries Disabled facilities grants 09-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request for housing assistance. There is insufficient evidence of fault and it is unlikely an investigation would lead to a different outcome or achieve anything more.
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London Borough of Lewisham (25 000 619)
Statement Upheld Transport 09-Jul-2025
Summary: We will not investigate this complaint about an unsuccessful blue badge application. This is because the Council will offer the complainant another mobility assessment.
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London Borough of Enfield (25 000 897)
Statement Closed after initial enquiries Special educational needs 09-Jul-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to transfer her child’s Education, Health and Care Plan to another Authority. This is because the Council apologised and an investigation is unlikely to achieve any additional outcome, and because we cannot achieve the outcome Mrs X wants.
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London Borough of Ealing (25 001 109)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s removal and destruction of an ‘abandoned’ vehicle. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.
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London Borough of Wandsworth (25 001 452)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate Miss X’s complaint about the loss of her personal property from her temporary accommodation. This is because this is a claim for damages best decided in court.