Decision search
Your search has 52298 results
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London Borough of Newham (24 002 675)
Statement Not upheld Antisocial behaviour 20-Feb-2025
Summary: There is no fault by the Council. The Council has investigated complaints about noise and anti-social behaviour but determined that the noise from children playing and doors banging is not a statutory nuisance.
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Erewash Borough Council (24 002 986)
Statement Upheld Building control 20-Feb-2025
Summary: We will not investigate this complaint about the Council’s failure to act on Ms X’s concerns that new flats next to her home lack soundproofing and cause noise nuisance. There is not enough evidence of fault in the way the Council considered her complaint. The Council has recognised it delayed in responding to Ms X. This is fault. However, it has apologised for this, and I consider this to be a suitable remedy to this part of the complaint.
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London Borough of Hounslow (24 004 085)
Statement Upheld Homelessness 20-Feb-2025
Summary: Ms X complained about the suitability of accommodation provided by the Council and said she lived in an unsuitable property with her family for longer than necessary. We have found fault but consider the agreed action of an apology and symbolic payment provides a suitable remedy.
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London Borough of Islington (24 004 400)
Statement Upheld Residential care 20-Feb-2025
Summary: Ms X complained a care home commissioned by the Council failed to provide her relative Mr Y with adequate personal hygiene care or change his sheets. She also complained it failed to take appropriate action when Mr Y had bruising and a scratch. We upheld the complaint. Care was not person-centred or dignified and the care home did not maintain adequate records. This caused avoidable distress. The Council will make a symbolic payment, issue an apology and a written reminder to staff in the complaints team about the wording of the Council’s complaint policy.
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Hertfordshire County Council (24 004 447)
Statement Upheld Special educational needs 20-Feb-2025
Summary: Mrs C complains about delays in her son’s D’s Education, Health and Care plan reviews and in alternative provision. The Council has accepted fault, and agreed to apologise, make symbolic payments, and service improvements.
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London Borough of Bromley (24 004 521)
Statement Upheld Special educational needs 20-Feb-2025
Summary: Miss X complained the Council failed to provide a full-time suitable education for her son including the provision set out in his Education, Health and Care Plan. She also complained the Council failed to issue the final amended EHC Plan within the statutory timescales. The Council delayed in finalising the EHC Plan and has failed to evidence that it properly considered whether the education provided amounted to a full-time suitable education. The agreed remedy includes a payment for the lost educational provision.
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London Borough of Tower Hamlets (23 008 946)
Statement Upheld Other 20-Feb-2025
Summary: Mr X complained the Council failed to properly store important information about a planning agreement with his landlord. This led to an avoidable delay in providing this information. Further, Mr X complained about the Council’s communication and its failure to consider and implement requested reasonable adjustments. He also complained the Council failed to meet its complaint timescales, failed to properly record his complaints, and failed to fully address the complaints he made. We have found the Council at fault for its communication with Mr X and for failing to have due regard to his requested reasonable adjustments. We have also found the Council at fault for its complaint handling and for examples of poor administrative practice. The Council has agreed to apologise, pay a symbolic financial remedy, and provide guidance to staff.
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East Sussex County Council (23 012 153)
Statement Not upheld Assessment and care plan 20-Feb-2025
Summary: There is no evidence of fault by the Council in the way it managed Mr X’s domiciliary care provision, or his complaints about this.
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London Borough of Camden (23 016 957)
Statement Upheld Homelessness 20-Feb-2025
Summary: Miss X complains about the Council’s handling of her homelessness application. We find fault with the Council for delay with the points review, and for sending correspondence to her old address after she told it not to. We have agreed a symbolic payment for the frustration and distress caused.
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Warwickshire County Council (23 018 941)
Statement Upheld Special educational needs 20-Feb-2025
Summary: Miss X complained the Council failed to carry out annual reviews and subsequently did not issue updated Education, Health and Care Plans for her daughter. Miss X says her daughter was unable to access additional support at school as a result. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and carry out service improvements to prevent a reoccurrence.