Decision search
Your search has 52298 results
-
London Borough of Sutton (24 008 763)
Statement Upheld School transport 21-Feb-2025
Summary: The complainant complains that an appeal against a transport to school decision did not consider the issues she raised about why her son’s nearest school was not appropriate. Nor did it explain its reasoning to refuse her application. We uphold the complaint. The Council has agreed to our made recommendations.
-
London Borough of Hounslow (24 009 301)
Statement Upheld Homelessness 21-Feb-2025
Summary: Mr X complained about the Council’s failure to provide him with interim accommodation. We find the Council was at fault for its failure to offer Mr X interim accommodation while it was making enquiries as to whether he was in priority need. This means Mr X was deprived of accommodation he was entitled to. The Council has agreed to our recommendations to apologise to Mr X and pay him £300 to reflect the time he was sofa surfing.
-
City of Bradford Metropolitan District Council (24 009 886)
Statement Closed after initial enquiries Assessment and care plan 21-Feb-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the way Mrs X’s brother, Mr Y, was discharged from hospital by Bradford Teaching Hospitals NHS Foundation Trust and City of Bradford Metropolitan District Council. The Trust has already accepted some errors and taken appropriate steps to put things right. Further investigation by the Ombudsmen is unlikely to add to the Trust’s investigation.
-
Bradford Teaching Hospitals NHS Foundation Trust (24 009 886a)
Statement Closed after initial enquiries Hospital acute services 21-Feb-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the way Mrs X’s brother, Mr Y, was discharged from hospital by Bradford Teaching Hospitals NHS Foundation Trust and City of Bradford Metropolitan District Council. The Trust has already accepted some errors and taken appropriate steps to put things right. Further investigation by the Ombudsmen is unlikely to add to the Trust’s investigation.
-
West Northamptonshire Council (24 012 168)
Statement Closed after initial enquiries Special educational needs 21-Feb-2025
Summary: We will not investigate this complaint about how the Council has dealt with the annual review or Mrs X’s son’s Education Health and Care Plan. This is because any fault has not caused a significant injustice and because she has used her right of appeal to the SEND Tribunal.
-
London Borough of Haringey (24 012 725)
Statement Upheld Parking and other penalties 21-Feb-2025
Summary: We upheld Mr X’s complaint about the Council’s communication about a Penalty Charge Notice. This caused avoidable confusion, frustration and a missed opportunity to appeal or pay a reduced fee. The Council will make a payment, apologise and reissue a letter which will allow Mr X to appeal to the London Tribunal.
-
Leeds City Council (24 013 529)
Statement Closed after initial enquiries Homelessness 21-Feb-2025
Summary: We will not investigate this complaint about the suitability of accommodation provided to Miss X and the Council’s actions during this matter. This is because it is unlikely we would find enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.
-
London Borough of Tower Hamlets (24 015 870)
Statement Upheld Other 21-Feb-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint under the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.
-
Charnwood Borough Council (24 015 903)
Statement Closed after initial enquiries Planning applications 21-Feb-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application for a site close to the complainant’s home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
-
Luton Borough Council (24 015 979)
Statement Closed after initial enquiries Homelessness 21-Feb-2025
Summary: We will not investigate Mr X’s complaint about the suitability of temporary accommodation provided by the Council. It was reasonable for him to appeal to the county court if he was unhappy with the outcome of the suitability review.