Decision search
Your search has 52232 results
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London Borough of Barnet (24 016 798)
Statement Closed after initial enquiries Homelessness 18-Feb-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision that the property offered in discharge of its homelessness duty was suitable. It is reasonable to expect Miss X to have used her court appeal rights.
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Westmorland and Furness Council (24 016 955)
Statement Closed after initial enquiries Refuse and recycling 18-Feb-2025
Summary: We will not investigate this complaint about a van permit to use the Household Waste and Recycling Centre. This is because there is insufficient evidence of fault by the Council.
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Kent County Council (24 005 179)
Statement Upheld Safeguarding 18-Feb-2025
Summary: Ms X complained about the standard of care her son (Mr Y) received between August 2023 and May 2024 in a Care Home which was council commissioned. She also complained the Council delayed completing the subsequent safeguarding investigation and failed to involve her in this process. The Council was at fault as the safeguarding investigation found the Care Home failed to provide Mr Y with a healthy diet and adequately record Mr Y’s care. The investigation also found the Care Home made inappropriate comments after giving Mr Y first aid. The Council delayed completing the safeguarding investigation however it did involve Ms X throughout. The Council has agreed to apologise and make a symbolic payment to acknowledge the injustice caused.
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Cheshire East Council (24 017 319)
Statement Closed after initial enquiries Planning applications 17-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late.
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Essex County Council (24 017 541)
Statement Upheld Special educational needs 17-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Statement Upheld Other 17-Feb-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainants to remedy the time and trouble they have been to.
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Peterborough City Council (24 018 102)
Statement Closed after initial enquiries Refuse and recycling 17-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision that the complainant must pay for a replacement bin. This is because there is insufficient evidence of fault and injustice.
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London Borough of Lambeth (24 018 360)
Statement Closed after initial enquiries Other 17-Feb-2025
Summary: We will not investigate Mr X’s complaint about being issued a Fixed Penalty Notice for littering. This is because Mr X could have raised a defence against the issuing of the notice in court.
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Royal Borough of Kingston upon Thames (24 018 435)
Statement Closed after initial enquiries Council tax 17-Feb-2025
Summary: We will not investigate this complaint about the Council’s refusal to waive her Council tax because she can appeal to a Valuation Tribunal.
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Westmorland and Furness Council (24 019 254)
Statement Upheld Public transport 17-Feb-2025
Summary: We will not investigate this complaint about difficulties encountered by the complainant after a ferry was cancelled. This is because the Council has provided a proportionate response.