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  • Gedling Borough Council (25 003 012)

    Statement Closed after initial enquiries Council tax 16-Jul-2025

    Summary: We will not investigate this council tax complaint because there is insufficient evidence of fault by the Council causing injustice.

  • Suffolk County Council (25 000 813)

    Statement Closed after initial enquiries Special educational needs 16-Jul-2025

    Summary: We will not investigate Ms X’s complaint about the contents of her daughter’s Education, Health and Care Plan. This is because it would be reasonable for Ms X to have appealed to the SEND tribunal.

  • Knowsley Metropolitan Borough Council (25 001 252)

    Statement Closed after initial enquiries Allocations 16-Jul-2025

    Summary: We will not investigate Mr X’s complaint the Council excluded him from its housing register when it decided he no longer had a local connection. There is not enough evidence of fault by the Council to justify an investigation.

  • Newcastle upon Tyne City Council (25 001 481)

    Statement Closed after initial enquiries Parking and other penalties 16-Jul-2025

    Summary: We will not investigate this complaint about the Council deciding to increase the cost of a season ticket for some of its car parks. There is insufficient evidence of fault in the way the Council reached its decision.

  • Mid Devon District Council (25 006 203)

    Statement Closed after initial enquiries Councillor conduct and standards 16-Jul-2025

    Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice as a result of any delays.

  • Birmingham City Council (25 000 572)

    Statement Closed after initial enquiries Antisocial behaviour 15-Jul-2025

    Summary: We will not investigate this complaint about how the Council dealt with reports of anti-social behaviour. There is not enough evidence of fault to justify our involvement.

  • Warwickshire County Council (25 000 586)

    Statement Closed after initial enquiries Special educational needs 15-Jul-2025

    Summary: We cannot investigate this complaint that the Council has failed to make appropriate educational provision for her son. This is because the complaint concerns matters which have been the subject of appeal to the First-tier Tribunal (Special Educational Needs and Disability), or are not separable from those matters.

  • Norfolk County Council (25 000 633)

    Statement Upheld Friends and family carers 15-Jul-2025

    Summary: We uphold this complaint that the Council did not use the statutory procedure for complaints about children’s services to respond to Mrs X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Mrs X.

  • Cheshire East Council (25 000 685)

    Statement Closed after initial enquiries Planning applications 15-Jul-2025

    Summary: We will not investigate this complaint about alleged inconsistencies and ambiguities in the Council’s decision to grant planning permission for an extension next to the complainant’s home. There is insufficient evidence that fault has affected the planning application decision.

  • Somerset Council (25 000 698)

    Statement Closed after initial enquiries Allocations 15-Jul-2025

    Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

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