Decision search
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Guildford Borough Council (25 017 145)
Statement Closed after initial enquiries Allocations 06-Apr-2026
Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation. Nor will we consider the complaint about complaints handling, as doing so would not be in the public interest.
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Stafford Borough Council (25 017 149)
Statement Closed after initial enquiries Enforcement 06-Apr-2026
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against an unauthorised campsite. The Council confirms the use of the site for camping has now ceased. We consider further investigation will not lead to a different outcome.
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London Borough of Barking & Dagenham (25 017 297)
Statement Closed after initial enquiries Parking and other penalties 06-Apr-2026
Summary: We will not investigate this complaint about the Council’s issuing and handling of a Penalty Charge Notice. This is because part of the complaint is out of our jurisdiction and we are unlikely to find fault in the Council’s actions to warrant an investigation.
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Buckinghamshire Council (25 017 385)
Statement Upheld Special educational needs 06-Apr-2026
Summary: We upheld this complaint about delays in the Council issuing an Education Health and Care Plan. The Council agreed to resolve the complaint early by apologising to Miss X and paying her a £1200 symbolic payment.
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London Borough of Brent (25 017 453)
Statement Closed after initial enquiries Looked after children 06-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council preventing court-ordered contact with her child. This is because it would have been reasonable for Ms X to have taken the matter back to court.
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Devon County Council (25 017 469)
Statement Upheld Special educational needs 06-Apr-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Kent County Council (25 017 740)
Statement Closed after initial enquiries Other 06-Apr-2026
Summary: We will not investigate Mr X’s complaint about how the Council made enquiries about his child’s education. There is not enough evidence of fault by the Council to warrant an investigation.
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London Borough of Brent (25 017 826)
Statement Closed after initial enquiries Other 06-Apr-2026
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a hedge next along a stretch of footway in his area, how it responded to his complaint, and about local Councillors not replying to him. There is not enough evidence of Council fault in how regarding the hedge issues, nor sufficient significant personal injustice caused to Mr X by those matters, to warrant an investigation. We do not investigate council complaint handling where we are not investigating the core matter giving rise to the complaint. We also cannot achieve the key complaint outcome Mr X seeks.
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Halton Borough Council (25 017 884)
Statement Closed after initial enquiries Trees 06-Apr-2026
Summary: We will not investigate this complaint about the Council causing damage to his property and risk to his family when felling overhanging trees on its land. It is reasonable for Mr X to seek a remedy in the courts for any negligence which he says he has suffered from.
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Brighton & Hove City Council (25 018 078)
Statement Closed after initial enquiries Other 06-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his child’s data and about its contact with Mr X on the matter. This is because complaints about data matters, such as this, are best considered and decided by the Information Commissioner’s Office.