Decision search
Your search has 57541 results
-
Statement Closed after initial enquiries Enforcement 18-May-2026
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a breach of planning control. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
-
Statement Upheld Special educational needs 18-May-2026
Summary: The Council failed to ensure Ms X’s adult son, Mr Y received the specialist provision in his Education, Health and Care (EHC) Plan since June 2025 when his college removed him from his course. It also failed to carry out an annual review for Mr Y since February 2025. The Council agreed to apologise to Mr Y and Ms X and make a payment to recognise the injustice caused. It also agreed to carry out Mr Y’s annual review without further delay.
-
Derbyshire County Council (25 009 247)
Statement Upheld Special educational needs 18-May-2026
Summary: Mrs F complained the Council failed to find her son a school place, secure the provision in his education, health and care plan, or provide alternative provision when they moved into the Council’s area. We found fault which caused distress and for Mrs F’s son to miss out on education for a term and a half at a key phase of his education. The Council has agreed to apologise and make symbolic payments to remedy that injustice.
-
Buckinghamshire Council (25 009 732)
Statement Upheld Special educational needs 18-May-2026
Summary: Ms X complained the Council failed to provide her daughter with an education and the provision set out in her Education, Health and Care Plan when she was unable to attend school between June 2023 and September 2024. Ms X said the Council’s actions caused significant distress to her daughter and left her without the support she needed for a year. We found fault by the Council. The Council has agreed to provide an improved financial remedy in recognition of the injustice caused.
-
Kent County Council (25 011 191)
Statement Upheld Assessment and care plan 18-May-2026
Summary: Mr F complained about the care and support the Council put in place for his grandson, Mr D and a failure to apply for a Deprivation of Liberty Safeguards (DoLS) authorisation. The Council failed to renew the DoLS which caused uncertainty to Mr D. We found no fault in the way the Council determined Mr D’s care and support. The Council has agreed to apologise and pay Mr D £500 to remedy the injustice caused.
-
London Borough of Enfield (25 011 278)
Statement Upheld Enforcement 18-May-2026
Summary: Mr C complained the Council had failed to take enough action against breaches of planning control and conditions by a business near his home. We found some fault in the process the Council followed to consider enforcement powers available to it initially, which is corrected in is final complaint response. It also wrongly informed him it had sought legal advice. The Council will apologise to Mr C to acknowledge the impact its faults had.
-
Stoke-on-Trent City Council (25 011 581)
Statement Not upheld Alternative provision 18-May-2026
Summary: Miss X complained about the way the Council dealt with her elective home education request. We found no fault in the actions of the Council.
-
City of Doncaster Council (25 012 105)
Statement Closed after initial enquiries Other 18-May-2026
Summary: Ms X complained her son received a poor standard of care at his supported living provider and staff were untruthful with her on several occasions. The care provider has now addressed these issues with its staff. We will not investigate this complaint, as further investigation would not lead to a different outcome.
-
Isle of Wight Council (25 014 449)
Statement Not upheld Friends and family carers 18-May-2026
Summary: Mrs B complained about the Council’s lack of special guardianship support, and that it has delayed investigating her complaint. She says she feels let down by the Council and she would like it to provide financial support to her until the child is an adult. I have ended my investigation of Mrs B’s complaint. It was reasonable for Mrs B to accept the Council’s offer of a fresh stage two investigation, and it is not likely we could achieve the outcome Mrs B would like.
-
London Borough of Wandsworth (25 014 785)
Statement Closed after initial enquiries Allocations 18-May-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.