Decision search
Your search has 51781 results
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London Borough of Islington (24 018 850)
Statement Closed after initial enquiries Charging 01-May-2025
Summary: We will not investigate this complaint about charges for residential care. There is insufficient evidence of fault to warrant an investigation.
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Newcastle upon Tyne City Council (24 019 124)
Statement Closed after initial enquiries Assessment and care plan 01-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision his mother should remain in residential care. The Council investigated Mr X’s concerns and apologised that communication with him and his brother was not better. We could not add to the Council’s response by investigating.
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London Borough of Havering (24 019 217)
Statement Closed after initial enquiries Allocations 01-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Herefordshire Council (24 019 583)
Statement Closed after initial enquiries Safeguarding 01-May-2025
Summary: We will not investigate this complaint about adult safeguarding. There is not enough evidence of fault in the process the Council followed to decide not to start a safeguarding enquiry. So, we cannot question or criticise it even though the complainant disagrees. It is unlikely we would add to the Council’s complaint investigation or reach a different outcome.
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Coventry City Council (24 021 158)
Statement Closed after initial enquiries Council tax 01-May-2025
Summary: We will not investigate this complaint about a delay issuing a council tax bill. It is unlikely an investigation would reach a worthwhile outcome or achieve what Ms X wants. It is reasonable for her to appeal to the Valuation Tribunal if dissatisfied with the Council’s decision related to council tax support.
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West Oxfordshire District Council (24 021 159)
Statement Closed after initial enquiries Refuse and recycling 01-May-2025
Summary: We will not investigate this complaint about missed waste collections. This is because the complaint is made late and there are not good reasons to investigate now.
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Durham County Council (24 021 243)
Statement Closed after initial enquiries School admissions 01-May-2025
Summary: We cannot investigate this complaint about the Council failing to make adjustments for Mr X’s disability in conducting a school admission appeal hearing. This is because Mr X has started court action against the Council regarding these matters and a legal bar thus now permanently prevents us investigating them.
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Surrey County Council (24 021 290)
Statement Closed after initial enquiries School admissions 01-May-2025
Summary: We will not investigate this complaint about the Council’s in-year admissions process. This is because an investigation would be unlikely to reach a finding of fault. If Mr X believes the Council’s admission arrangements are unlawful it is a matter for the Office of the Schools Adjudicator. Mr X’s claim the Council’s actions have led to him suffering a financial loss is best considered by the courts.
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City of Bradford Metropolitan District Council (24 021 393)
Statement Upheld Other 01-May-2025
Summary: Ms X complained that the Council had failed to re-assess her son’s (Y) social care needs, prepare a child in need plan for him and carry out a carer’s assessment for her. We found fault with the Council for its failure to consider Ms X’s complaint through its children’s statutory complaint procedure. The Council’s fault caused injustice to Ms X. The Council has agreed to apologise and make a symbolic payment for Ms X’s distress.
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Worcestershire County Council (24 021 421)
Statement Closed after initial enquiries Special educational needs 01-May-2025
Summary: We cannot investigate Miss Y’s complaint about changes made to an educational psychologist’s report concerning her child. This is because it is closely linked to her SEND Tribunal appeal about her child’s Education, Health and Care Plan.