Decision search
Your search has 55415 results
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Derbyshire County Council (25 007 887)
Statement Upheld Special educational needs 02-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. The Council has offered a suitable remedy for the delay and its poor complaint handling. Investigation by the Ombudsman would not lead to a different outcome.
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Norfolk County Council (25 009 156)
Statement Closed after initial enquiries Safeguarding 02-Feb-2026
Summary: We will not investigate this complaint about the Council’s response to Mr X’s safeguarding concerns about his mother. There is insufficient evidence of fault by the Council.
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London Borough of Camden (25 010 268)
Statement Upheld Homelessness 02-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness application. This is because the Council upheld his complaint about poor communication and apologised to him. Mr X also had the right to ask for a review of the Council’s decision and it was reasonable for him to exercise that right.
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London Borough of Islington (25 010 976)
Statement Closed after initial enquiries Councillor conduct and standards 02-Feb-2026
Summary: We will not investigate this complaint about how the Council considered a councillor conduct matter. There is not enough evidence of fault in how the Council made its decision to justify our involvement.
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Derbyshire County Council (25 011 263)
Statement Closed after initial enquiries Transition from childrens services 02-Feb-2026
Summary: We will not investigate Mr F’s complaint about direct payments during his son’s transition from children’s to adults’ services because there is nothing we could add to the Council’s response. The Council is about to respond to Mr F’s complaint about an audit. If he remains dissatisfied once he has completed the complaints process, Mr F can make a new complaint to us.
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Northumberland County Council (25 011 453)
Statement Closed after initial enquiries School transport 02-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of post-16 college transport. There is not enough evidence of fault by the Council for us to be able to question its actions and we cannot achieve the desired outcome. It is open to Mr and Mrs X to apply for transport for the current academic year.
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Liverpool City Council (25 013 331)
Statement Closed after initial enquiries Other 02-Feb-2026
Summary: We will not investigate this complaint about subsistence payments the Council made to the complainant. There is not enough evidence of fault to justify our involvement.
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Buckinghamshire Council (25 013 565)
Statement Upheld Special educational needs 02-Feb-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Sutton (25 013 582)
Statement Closed after initial enquiries Street furniture and lighting 02-Feb-2026
Summary: We will not investigate this complaint about the Council’s placing a wooden bollard on the highway verge. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Lambeth (25 013 675)
Statement Upheld Homelessness 02-Feb-2026
Summary: Ms X complained the Council failed to find her alternative temporary accommodation following a domestic violence incident at a property the Council provided. She also complained the Council failed to update her housing application when she tried to update it. We found there was failure to properly consider prioritising a transfer to alternative temporary accommodation. We recommended an apology and payment for distress caused. We did not investigate other issues about her housing application as the events occurred too long ago.