Decision search
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Statement Upheld Council tax 01-May-2025
Summary: Mr and Mrs X complained the Council incorrectly pursued them for a council tax debt and delayed in processing an application for a discretionary payment. Based on current evidence we have found the Council at fault for a delay in processing Mrs X’s application and failing to respond to their requests for updates. This caused Mr and Mrs X frustration, uncertainty and distress. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Sandwell Metropolitan Borough Council (24 009 166)
Statement Not upheld Disabled children 01-May-2025
Summary: Mrs X complained the Council failed to provide adequate support to her and Mr Y, meaning their needs were not met and causing distress. We do not find the Council at fault for how it considered Mrs X’s complaint as part of the statutory complaints procedure. We will therefore not consider the substantive matter.
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London Borough of Lambeth (24 009 793)
Statement Upheld School admissions 01-May-2025
Summary: Mrs X complained about the Council’s decision to refuse her request for delayed entry to reception for her summer born twins. We found the Council was at fault because it failed to properly consider whether a delayed entry was in their best interests. This caused Mrs X distress and frustration. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mrs X. It will also take action to improve its service.
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Milton Keynes Council (24 010 350)
Statement Upheld Special educational needs 01-May-2025
Summary: Mrs X complained about the changes the Council made to move its short breaks booking scheme online as there were no activities available for young adults over 18 with an Education, Health and Care Plan, like her son. This meant she could not use her allocated vouchers and had to privately fund activities for her son. We found the Council at fault. The Council has agreed to our recommendations to apologise, reimburse Mrs X for activities privately paid for, and make a symbolic payment to recognise her injustice.
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Birmingham City Council (24 010 957)
Statement Upheld Special educational needs 01-May-2025
Summary: Mrs X complained that the Council failed to make alternative education provision for her child and delayed in issuing an Education, Health and Care Plan for her. The Council was at fault as it did not consider if it had a duty to provide alternative education provision when Y struggled to attend school from September 2023, delayed in issuing Y’s final Education, Health and Care Plan and delayed in securing the speech and language therapy provision in the Plan. These faults caused distress and uncertainty to Mrs X and disadvantaged Y. The Council has agreed to remedy this injustice by apologising to Mrs X and making a symbolic payment of £1100 to acknowledge the distress caused to her and the disadvantage caused to Y.
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London Borough of Haringey (24 011 330)
Statement Upheld Child protection 01-May-2025
Summary: Mrs X complained the Council failed to properly investigate or address her complaints about the Council’s actions following the decision to remove her son from her care. She also complained the Council has failed to provide an appropriate remedy. We found the Council’s delays, poor record keeping, failings in communication and use of an inappropriate contact centre are fault. This fault caused Mrs X and her son unnecessary distress. The Council has agreed to make payments to Mrs X and Y to remedy this injustice.
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Brighton & Hove City Council (24 011 813)
Statement Closed after initial enquiries Special educational needs 01-May-2025
Summary: We will not investigate Ms X’s complaint about the content of an Education Health and Care Plan and education provided as Ms X has appealed to the Tribunal. There is not sufficient injustice in a short delay to warrant an investigation.
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East Riding of Yorkshire Council (24 013 676)
Statement Not upheld Allocations 01-May-2025
Summary: Miss E complained about the Council’s operation of its allocations policy. I have discontinued my investigation, as Miss E has an alternative remedy available to her.
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Milton Keynes Council (24 014 906)
Statement Upheld Special educational needs 01-May-2025
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Kent County Council (24 017 335)
Statement Closed after initial enquiries Special educational needs 01-May-2025
Summary: We cannot investigate Mrs Y’s complaint about the content and school named in her child’s Education, Health and Care Plan. These issues are the subject of a SEND Tribunal appeal. We cannot investigate Mrs Y’s complaint about the adequacy of an educational psychologist report. This is because it is closely linked to the appeal.