Decision search
Your search has 57541 results
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London Borough of Merton (26 003 590)
Statement Closed after initial enquiries Parking and other penalties 19-May-2026
Summary: We will not investigate this complaint about a moving traffic penalty charge notice as it is reasonable to expect the complainant to have appealed against it to London Tribunals.
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London Borough of Havering (26 005 087)
Statement Closed after initial enquiries Special educational needs 19-May-2026
Summary: We cannot investigate Mrs X complaint about education provision as it cannot be separated from a Tribunal appeal.
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London Borough of Haringey (25 031 978)
Statement Closed after initial enquiries Parking and other penalties 19-May-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to refund what she believes is a duplicate payment for a Penalty Charge Notice from 2020. This is because we could not add to the response provided via the Council’s own investigation of the matter and there is no worthwhile outcome achievable via an investigation by us.
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London Borough of Croydon (25 031 988)
Statement Closed after initial enquiries Parking and other penalties 19-May-2026
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice for an alleged parking contravention. It would be reasonable to expect Mr X to have used the statutory representations and appeals procedure.
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Transport for London (26 000 001)
Statement Upheld Parking and other penalties 19-May-2026
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. This is because the Authority has now remedied the matter by refunding the full penalty charge.
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Hampshire County Council (25 021 141)
Statement Closed after initial enquiries Child protection 19-May-2026
Summary: We cannot investigate Mr X’s complaint about information provided by the Council during court proceedings and about how it dealt with a safeguarding referral. This is because the law prevents us from investigating what happened in court and Mr X’s complaint about the Council’s handling of the safeguarding referral is made late.
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London Borough of Haringey (25 016 015)
Statement Closed after initial enquiries Homelessness 19-May-2026
Summary: We will not investigate Mr Y’s complaint against the Council about their failure to issue an Improvement Notice because it is out of our jurisdiction. We will not investigate the complaint about al delay in determining a review and safeguarding because there is insufficient evidence of fault it’s decision-making to justify our involvement
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London Borough of Lambeth (25 000 273)
Statement Closed after initial enquiries Charging 18-May-2026
Summary: We will not investigate this complaint about the way the Council completed a financial assessment to calculate how much Miss B should pay towards her care costs. There is not enough evidence of fault to justify investigating.
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London Borough of Sutton (25 006 913)
Statement Upheld Homelessness 18-May-2026
Summary: Mr X complained about how the Council dealt with his homelessness approach to it. We fault because the Council gave conflicting and confusing information to Mr X and failed to review the suitability of his temporary homeless accommodation. This caused him avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise to Mr X, make a payment to him and complete a suitability review of his accommodation.
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North Yorkshire Council (25 007 216)
Statement Closed after initial enquiries Other 18-May-2026
Summary: We cannot investigate this complaint about the Council’s handling of business rates. This is because part of the complaint is late, there is another body better placed to consider part of the complaint, and it has been considered by a court.