Decision search
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Bedford Borough Council (24 011 278)
Statement Upheld Assessment and care plan 20-Jul-2025
Summary: Mr X complained about the quality of care provided to his daughter Miss Y at a Council commissioned supported living placement. There was some fault in the care provider’s record keeping, in its support with completing an activities planner and in its failure to share the care plan with Miss Y. The Council has agreed to apologise to Miss Y and Mr X and make a symbolic payment to Miss Y to acknowledge the frustration and uncertainty caused.
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Warwickshire County Council (24 011 553)
Statement Upheld Special educational needs 20-Jul-2025
Summary: Mrs B complained the Council failed to provide speech and language therapy for her son, or respite breaks for her. We uphold both parts of Mrs B’s complaint. The Council had not ensured adequate records were kept of the reasons for the therapy delay. And it delayed providing respite, which it had assessed Mrs B as needing. The faults caused uncertainty and distress. The Council has agreed to our recommendations: for symbolic payments to Mrs B and that it reminds its officers of the importance of record keeping.
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North Yorkshire Council (24 015 558)
Statement Not upheld Child protection 20-Jul-2025
Summary: Miss X complained that the Council failed to investigate her complaints properly. We have decided to discontinue our investigation because the Council has agreed to investigate Miss X’s concerns about the contents of a Court report prepared by the Council. I am therefore closing the complaint.
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Staffordshire County Council (24 015 869)
Statement Upheld Special educational needs 20-Jul-2025
Summary: Mrs X complained her daughter, Y, has been unable to access education since September 2023 and the Council refused to complete an Education, Health and Care needs assessment. We find the Council at fault for failing to record its section 19 consideration and for applying a higher threshold to the legal test to determine if an Education, Health and Care needs assessment was necessary. This caused Y and Mrs X distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic financial payment, complete staff training and amend its decision letter template.
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Devon County Council (24 015 939)
Statement Upheld Special educational needs 20-Jul-2025
Summary: Mrs X complained the Council delayed issuing her child, Y’s Education, Health and Care (EHC) Plan following an annual review in 2024. She also complained it failed to put alternative provision in place when Y stopped attending school in February 2024. The Council was at fault. It delayed issuing the amended EHC Plan by eleven weeks and failed to both properly consider its alternative provision duty and have sufficient oversight of Y’s education while they were out of school between April and October 2024. Matters after October 2024 are outside of our jurisdiction as Mrs X appealed to the SEND tribunal. The Council agreed to apologise and make payments to Mrs X to acknowledge the injustice caused.
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Statement Upheld Council tax 20-Jul-2025
Summary: Miss X complained that the Council failed to agree an affordable repayment plan for her council tax arrears. We do not find the Council at fault.
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Central Bedfordshire Council (24 016 178)
Statement Upheld Special educational needs 20-Jul-2025
Summary: Mr X complained about the Council’s handling of his educational personal budget request for his daughter. We found the Council was at fault for not telling him the reasons for rejecting his request and not informing him of his right to a review. This caused Mr X avoidable distress. The Council agreed to apologise, pay him £150 and issue reminders to staff.
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London Borough of Croydon (24 016 669)
Statement Closed after initial enquiries Council tax 20-Jul-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s recovery of council tax arrears. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Gloucestershire County Council (24 018 287)
Statement Upheld Special educational needs 20-Jul-2025
Summary: We will not investigate this complaint about delay and other issues with the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay. We will not investigate the other issues as they are best considered by other bodies, or it is unlikely we could add anything to the Council’s response.
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Bournemouth, Christchurch and Poole Council (24 018 822)
Statement Not upheld School transport 20-Jul-2025
Summary: Mr X complained the Council wrongly decided not to provide his child with transport to the school named on their Education Health and Care Plan. Mr X says this impacted his work and caused his child distress. The Ombudsman finds no fault with the Council’s decision making.