Decision search
Your search has 51781 results
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Surrey County Council (24 020 347)
Statement Closed after initial enquiries Special educational needs 05-May-2025
Summary: We will not investigate this complaint that the complainant’s son was not provided with temporary washing aids. This is because there is insufficient evidence of fault.
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Eastleigh Borough Council (24 020 487)
Statement Closed after initial enquiries Antisocial behaviour 05-May-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to act on her reports of noise nuisance caused by her neighbour since 2020. This is because there is insufficient evidence of fault in the Council’s decision-making. Furthermore, part of the complaint is late, and an investigation into the remaining issues would not achieve any additional outcome.
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Uttlesford District Council (24 020 653)
Statement Closed after initial enquiries Planning applications 05-May-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with works to an access road on its land which serves his partner Ms X’s property, it not replying to some correspondence, and a data protection issue. Ms X may appeal to a tribunal regarding the Council’s process and its outcome which it would be reasonable for her to use. There is insufficient personal injustice to Ms or Mr X to warrant investigating. We do not investigate council correspondence where we are not investigating the core issues giving rise to the complaint. There are no good reasons for us to investigate the data protection issue, which he may refer to the Information Commissioner. We do not investigate to only achieve an apology, which is the outcome he seeks.
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High Peak Borough Council (24 020 714)
Statement Closed after initial enquiries Enforcement 05-May-2025
Summary: We will not investigate this complaint about the Council failing to take planning enforcement action against works at a property next to the complainant, and for failing to adequately deal with his associated complaint. There is insufficient evidence of fault in the way the Council considered the planning enforcement matters, and it would not be a good use of our resources to investigate the complaints process in isolation.
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Birmingham City Council (23 016 021)
Statement Upheld School transport 05-May-2025
Summary: Mrs X complained the Council failed to arrange school transport for her son, Y. Mrs X says this has caused her frustration and she has had to arrange her own transport for Y. I have found fault in the Councils actions. We recommend the Council issues Mrs X with an apology, pays her a financial payment and completes service improvements.
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Lancashire County Council (24 003 024)
Statement Closed after initial enquiries Highway repair and maintenance 05-May-2025
Summary: We will not investigate this complaint about highway maintenance because any injustice is not significant enough to justify our involvement.
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Lancashire County Council (24 003 212)
Statement Upheld Special educational needs 05-May-2025
Summary: Miss X complained the Council delayed issuing her child Y’s Education, Health and Care (EHC) Plan within the statutory timescales. The Council was at fault for delay in finalising Y’s EHC Plan. The Council has already apologised for the delay. The Council will also make a symbolic payment to Miss X for the frustration, uncertainty and distress the delays caused. The Council has already put in place an action plan to improve its service.
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London Borough of Croydon (24 005 585)
Statement Upheld Homelessness 05-May-2025
Summary: Miss B complained that the Council mishandled her homelessness application. We have found the Council at fault for delays in processing Miss B’s application and providing inconsistent information. These faults caused Miss B uncertainty, distress and frustration. The Council has agreed to apologise to Miss B, make a symbolic payment and complete service improvements to remedy the injustice caused.
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Birmingham City Council (24 022 817)
Statement Closed after initial enquiries Allocations 05-May-2025
Summary: We will not investigate this complaint about an unsuccessful application to join the housing register. This is because there is insufficient evidence of fault by the Council.
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West Northamptonshire Council (24 022 864)
Statement Closed after initial enquiries Child protection 05-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions in completing a court ordered assessment. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing court proceedings have concluded.