Decision search
Your search has 56704 results
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London Borough of Havering (25 029 213)
Statement Closed after initial enquiries Parking and other penalties 07-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s representations against a penalty charge notice. This is because there is not enough evidence of fault by the Council.
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Wiltshire Council (25 029 494)
Statement Closed after initial enquiries Street furniture and lighting 07-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council damaging his property when it installed a streetlight nearby. This is because there is another body better placed to consider such matters and subsequently, we cannot achieve the outcome Mr X wants.
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London Borough of Havering (25 029 563)
Statement Closed after initial enquiries Parking and other penalties 07-Apr-2026
Summary: We will not investigate this complaint about the Council’s issue and escalation of a penalty charge notice. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to take the process back to an earlier stage. There is also insufficient evidence of fault b y the Council to warrant investigation.
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Plymouth City Council (25 030 477)
Statement Closed after initial enquiries Parking and other penalties 07-Apr-2026
Summary: We will not investigate this complaint about a parking penalty charge notice as it has been cancelled and any remaining injustice to the complainant is not sufficient to warrant our further involvement. The Information Commissioner's Office is best placed to deal with the complaint about the Council’s data handling.
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Royal Borough of Kensington & Chelsea (26 000 478)
Statement Closed after initial enquiries Homelessness 07-Apr-2026
Summary: We will not investigate Mr X’s complaint that the Council placed him in unsuitable accommodation and refused his review request. Mr X has used his alternative remedy to the court. Therefore, we cannot investigate.
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West Sussex County Council (25 002 286)
Statement Upheld Residential care 06-Apr-2026
Summary: Mr X complains on behalf of his father, Mr Y, the Council detained him against his will while it completed a Deprivation of Liberty Safeguards assessment. Mr X says this led to his father incurring unnecessary care home fees. We have found fault in the actions of the Council in relation to the information it supplied Mr Y. The Council has agreed to write to Mr X to issue an apology and pay a financial payment.
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Derby City Council (25 004 429)
Statement Upheld Special educational needs 06-Apr-2026
Summary: The Council was not at fault. It did not delay issuing her child, Y’s Education, Health and Care (EHC) Plan. It issued the Plan in line with statutory timescales that applied from the moment it conceded Mrs X’s appeal to the Tribunal. The Council was at fault for taking four months to respond to Mrs X’s complaint at stage one causing Mrs X and Y uncertainty and avoidable distress. The Council has already apologised for the delay which is a suitable remedy. The Council was also at fault for a two-week delay in deciding whether it would assess Y but we find a two-week delay did not cause Mrs X a significant enough injustice.
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Royal Borough of Kensington & Chelsea (25 004 979)
Statement Upheld Special educational needs 06-Apr-2026
Summary: Miss X complained about the Council’s handling of her son’s college placement, the processes around his Education, Health and Care Plan, and the provision of support. We found the Council at fault, causing significant uncertainty, frustration and distress. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice.
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North East Lincolnshire Council (25 005 856)
Statement Closed after initial enquiries Councillor conduct and standards 06-Apr-2026
Summary: We will not investigate this complaint that the Council will not inform Mr X who made a complaint about his conduct as a councillor as it is unlikely we will find fault by the Council and we cannot achieve the outcome Mr X seeks.
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Sheffield City Council (25 007 028)
Statement Not upheld Assessment and care plan 06-Apr-2026
Summary: Mr B complained about the Council’s action in respect of the care of his mother Mrs C. We have not found any fault in the way the Council made its decision that Mrs C should stay in her own home with a care package, the time it took to find a care home, or the care provided by the care agency.