Decision search
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Statement Closed after initial enquiries Special educational needs 26-Jun-2025
Summary: We cannot investigate Mrs X’s complaint about her child’s education provision. This is because she has used her right of appeal to a tribunal. Investigation into poor communication by the Council would not lead to a different outcome.
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North Yorkshire Council (25 001 453)
Statement Closed after initial enquiries Child protection 26-Jun-2025
Summary: We cannot investigate this complaint about the Council keeping Mr X’s grandchild in care. This is because the child’s residency was decided by a court. Any breach of a court order or request to change the child’s residency could only be decided by a court. It would therefore be reasonable for Mr X or a member of his family to go to court to seek re-unification with the child.
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London Borough of Bromley (25 001 602)
Statement Closed after initial enquiries Child protection 26-Jun-2025
Summary: Miss X says the Council’s involvement with her children adversely affected her relationships with her children and ex- partner. We will not investigate because part of the Council’s involvement was considered in court and the law prevents us from investigating what happens as part of court proceedings. Further, we would not be able to link Miss X’s claimed injustice to any fault by the Council.
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Sefton Metropolitan Borough Council (25 001 809)
Statement Closed after initial enquiries Child protection 26-Jun-2025
Summary: We will not investigate this complaint that the Council has declined to consider a complaint about the welfare of a child. This is because there is insufficient evidence of fault.
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Statement Closed after initial enquiries Councillor conduct and standards 26-Jun-2025
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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Pendle Borough Council (25 002 126)
Statement Closed after initial enquiries Council tax support 26-Jun-2025
Summary: We will not investigate this complaint about Miss X’s complaint about council tax reduction. This is because the complaint is late, and there is no good reason for the delay in coming to us.
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Lincolnshire County Council (24 005 471)
Statement Not upheld Assessment and care plan 26-Jun-2025
Summary: Mrs X complained on behalf of her father, Mr Y about the way Lincolnshire County Council and United Lincolnshire Hospitals NHS Trust discharged him from hospital to a care home, The Old Rectory. The Hospital Trust acted with fault when it discharged Mr Y and should apologise to Mrs X for the uncertainty it caused her. It should also take action to avoid similar fault. Mrs X also complained about Lincolnshire Community Health Service NHS Trust’s support for Mr Y’s pressure sores. We found the Community Trust should have started care planning sooner than it did. While that did not cause any injustice, it should take action to avoid similar fault in future.
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United Lincolnshire Hospitals NHS Trust (24 005 471a)
Statement Upheld Hospital acute services 26-Jun-2025
Summary: Mrs X complained on behalf of her father, Mr Y about the way Lincolnshire County Council and United Lincolnshire Hospitals NHS Trust discharged him from hospital to a care home, The Old Rectory. The Hospital Trust acted with fault when it discharged Mr Y and should apologise to Mrs X for the uncertainty it caused her. It should also take action to avoid similar fault. Mrs X also complained about Lincolnshire Community Health Service NHS Trust’s support for Mr Y’s pressure sores. We found the Community Trust should have started care planning sooner than it did. While that did not cause any injustice, it should take action to avoid similar fault in future.
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Lincolnshire Community Health Services (24 005 471b)
Statement Upheld Community hospital services 26-Jun-2025
Summary: Mrs X complained on behalf of her father, Mr Y about the way Lincolnshire County Council and United Lincolnshire Hospitals NHS Trust discharged him from hospital to a care home, The Old Rectory. The Hospital Trust acted with fault when it discharged Mr Y and should apologise to Mrs X for the uncertainty it caused her. It should also take action to avoid similar fault. Mrs X also complained about Lincolnshire Community Health Service NHS Trust’s support for Mr Y’s pressure sores. We found the Community Trust should have started care planning sooner than it did. While that did not cause any injustice, it should take action to avoid similar fault in future.
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Sheffield City Council (23 021 043)
Statement Upheld Homelessness 26-Jun-2025
Summary: We have found fault with the Council for causing the delays Miss X experienced during her homelessness application process. We are satisfied the Council took reasonable action to put Miss X back in the position she would have been but for the fault. The Council has also dealt with the backlog of cases that caused the delays.