Decision search
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Liverpool City Council (25 020 679)
Statement Upheld Special educational needs 19-May-2026
Summary: We will not investigate Ms X’s complaint about delays holding an Education, Health and Care plan annual review and poor communication. The Council has upheld her complaint and offered a suitable remedy. It is unlikely an investigation would add to the Council’s response or reach a different outcome.
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London Borough of Lewisham (25 020 741)
Statement Closed after initial enquiries Allocations 19-May-2026
Summary: We will not investigate this complaint about the Council’s decision regarding Mr X’s priority on the housing register. This is because there is not enough evidence of fault in the matters within our jurisdiction.
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London Borough of Brent (25 020 747)
Statement Closed after initial enquiries Looked after children 19-May-2026
Summary: We will not investigate Ms X’s complaint about the remedy offered to her following a children’s statutory complaints investigation in 2020 and the Council’s recent decision that it will not re-open her complaint to re-consider the matter. A complaint about the Council’s actions in 2020 is late and there is not enough evidence of fault in its recent decision.
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Statement Closed after initial enquiries Charging 19-May-2026
Summary: We will not investigate this complaint about care fees as we cannot achieve the outcome Mrs X seeks which is for the fees to be written off. We will not investigate how the Council dealt with Mrs X’s complaint separately as in isolation I do not consider any injustice arising from this is sufficient to justify our further involvement.
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Charnwood Borough Council (25 021 004)
Statement Closed after initial enquiries Enforcement 19-May-2026
Summary: We will not investigate this complaint about the Council’s handling of planning and building control matters, and the subsequent complaint process. There is insufficient evidence of fault by the Council, and we will not look at its complaint handling in isolation.
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London Borough of Tower Hamlets (25 021 021)
Statement Closed after initial enquiries Parking and other penalties 19-May-2026
Summary: We will not investigate Mr X’s complaint about parking enforcement on a road near his home. This is because further investigation would not lead to a different outcome.
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Bury Metropolitan Borough Council (25 021 115)
Statement Closed after initial enquiries Enforcement 19-May-2026
Summary: We will not investigate this complaint about the way the Council dealt with Mrs X’s reports of statutory nuisance and breach of planning control at sites near her home. Complaints about matters arising before December 2024 are made too late. And we have not seen enough evidence of fault in the way the Council considered later complaints to justify an investigation.
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Reading Borough Council (25 021 883)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-May-2026
Summary: We will not investigate this complaint about how the Council managed Miss X’s Discretionary Housing Payment applications and her request for council tax hardship relief. This is because it is late and there are no good reasons to exercise discretion to investigate it now. Of the remaining element, there is not enough evidence of fault to warrant our involvement.
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London Borough of Hounslow (25 021 891)
Statement Upheld Parking and other penalties 19-May-2026
Summary: We upheld Mr X’s complaint about enforcement action related to a Penalty Charge Notice. The Council agreed to resolve the complaint early by cancelling the Penalty Charge Notice and all related liabilities.
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Statement Closed after initial enquiries Trees 19-May-2026
Summary: We will not investigate Ms X’s complaint about the Council’s Tree Preservation Order (TPO) processes. This is because it was reasonable to expect Ms X to appeal to a government minister.