Decision search
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Staffordshire County Council (25 004 182)
Statement Closed after initial enquiries Looked after children 29-Jul-2025
Summary: We will not investigate Miss X’s complaint about the actions of the Council leading to the removal of her children. This decision was subject to a court order and the matters complained of are closely linked to matters that were or could reasonably have been mentioned in court. Some of the matters directly relate to the conduct of court proceedings and we cannot investigate them. Another body is better placed than us to consider data access matters.
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Cheshire East Council (25 004 342)
Statement Closed after initial enquiries Planning applications 29-Jul-2025
Summary: We will not investigate this complaint about how the Council considers the impact on air quality when deciding planning applications. This is because there is insufficient evidence of fault.
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Nottingham City Council (25 004 414)
Statement Closed after initial enquiries Other 29-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to disclose information in response to a subject access request. This is because we cannot achieve the outcome he wants, and it is reasonable for him to take court action to enforce his data protection rights.
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Manchester City Council (25 004 524)
Statement Closed after initial enquiries Parking and other penalties 29-Jul-2025
Summary: We cannot investigate Mr X’s complaint about a bus lane contravention. This is because the matter has been considered in court. Nor will we investigate a complaint about enforcement action, because that is a late complaint and there are no good reasons why it could not have been made sooner.
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Liverpool City Council (25 008 009)
Statement Closed after initial enquiries Parking and other penalties 28-Jul-2025
Summary: We cannot investigate this complaint about the Council’s enforcement of a bus gate penalty charge notice as Mr X used his right to ask the court to consider his case and so this matter is no longer therefore within our remit.
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Worcestershire County Council (25 008 301)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2025
Summary: We will not investigate Mrs B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Mrs B to pursue her compensation claim at court.
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London Borough of Harrow (24 012 792)
Statement Upheld Looked after children 28-Jul-2025
Summary: Miss Y complains the Council did not properly investigate the injuries her child obtained whilst in Council arranged foster care. We find procedural fault which creates uncertainty about the Council’s consideration of the injuries. The Council will pay £500 in recognition of that distress and remind staff of the protocols when considering allegations made against those working with children.
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Essex County Council (24 013 349)
Statement Not upheld Safeguarding 28-Jul-2025
Summary: Mr X complained on behalf of his mother Miss Y about how the Council charged for a temporary care home, made her sign a document, managed her money, and decided to apply to the Court of Protection for deputyship. He said this caused Miss Y distress. We do not find the Council at fault.
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Rother District Council (24 015 328)
Statement Upheld Enforcement 28-Jul-2025
Summary: Mr X complained the Council did not follow due process to investigate alleged planning breaches at a neighbouring residential site. He says the Council failed to take appropriate enforcement action. Mr X says the Council’s actions negatively impacted his family’s mental health and caused avoidable stress. We found fault by the Council. The Council has agreed to apologise to Mr X and has agreed to make service improvements.
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Isle of Wight Council (24 015 465)
Statement Upheld Homelessness 28-Jul-2025
Summary: Mr X complained about the Council placing him in unsuitable interim accommodation. He also complained that it would not offer him interim accommodation until he rehoused his emotional support dog and that a housing officer was rude and dismissive towards him. We found fault by the Council on all matters. The Council agreed to apologise to Mr X and make him symbolic payments in recognition of the injustice caused to him.