Decision search
Your search has 51781 results
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Canterbury City Council (24 022 494)
Statement Closed after initial enquiries Homelessness 06-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision that she is intentionally homeless. The Council is currently completing a statutory review of its decision. If Ms X is unhappy with the outcome, she can appeal to the county court.
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Colchester City Council (24 022 584)
Statement Closed after initial enquiries Refuse and recycling 06-May-2025
Summary: We will not investigate this complaint about a delay by the Council in sending the complainant’s garden waste permit. This is because there is insufficient evidence of injustice.
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Transport for London (24 022 680)
Statement Closed after initial enquiries Parking and other penalties 06-May-2025
Summary: We will not investigate Miss X’s complaint that Transport for London lost a payment she made towards a penalty charge notice. This is because Transport for London has now agreed to write off the outstanding penalty charge balance, which is more than the payment Miss X says was lost, and it is unlikely we could achieve anything more for her.
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London Borough of Ealing (24 022 933)
Statement Closed after initial enquiries Parking and other penalties 06-May-2025
Summary: We will use our discretion not to investigate this complaint about a Penalty Charge Notice because the case has been considered in court.
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Dudley Metropolitan Borough Council (25 000 013)
Statement Closed after initial enquiries School admissions 06-May-2025
Summary: We will not investigate this complaint about a school admissions’ application appeal. It is unlikely we would find fault.
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London Borough of Hounslow (25 000 805)
Statement Closed after initial enquiries Land 06-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s response to his request relating to a secured access point. The Council’s actions has not caused Mr X a significant personal injustice.
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East Sussex County Council (25 001 616)
Statement Closed after initial enquiries Residential care 06-May-2025
Summary: We will not investigate Mrs Y’s complaint about the care her husband received at a care home. The complaint is late and there is no good reason to exercise our discretion and investigate.
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Westminster City Council (25 001 805)
Statement Closed after initial enquiries Parking and other penalties 06-May-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr B to put in an appeal to London Tribunals.
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Royal Borough of Kingston upon Thames (25 001 826)
Statement Closed after initial enquiries Refuse and recycling 06-May-2025
Summary: We will not investigate Mrs B’s complaint about a replacement bin provided by the Council. This is because there is not enough evidence of fault to justify an investigation.
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Kent County Council (24 009 938)
Statement Not upheld Charging 06-May-2025
Summary: Mr X complained that the Council failed to give him sufficient notice of changes to its non-residential care charging policy. We did not find the Council to be at fault because it gave adequate notice and carried out a disability related expenditure assessment to ensure Mr X could afford to pay.