Decision search
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Leeds City Council (25 006 880)
Statement Upheld Looked after children 03-Feb-2026
Summary: Mr X complained about the way the Council carried out the statutory complaint procedure. The Council was at fault for a flawed investigation. This caused Mr X frustration and uncertainty. The Council has agreed to apologise, make a payment to Mr X and complete a new stage two investigation.
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North Yorkshire Council (25 006 953)
Statement Closed after initial enquiries Domiciliary care 03-Feb-2026
Summary: We cannot investigate Miss X’s complaint about the actions of a care provider acting on behalf of the Council. This is because Miss X began court action about them. The Ombudsman cannot consider cases about matters which have been to court.
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Nottinghamshire County Council (25 007 554)
Statement Upheld Special educational needs 03-Feb-2026
Summary: The Council delayed issuing Miss X’s child, Y’s final Education, Health and Care (EHC) Plans following an annual review in 2024 and an EHC needs reassessment during early 2025. This resulted in a loss of provision for Y between May 2025 and July 2025 causing frustration, distress and uncertainty. The Council agreed to apologise and make a symbolic payment to remedy this injustice.
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Lincolnshire County Council (25 008 152)
Statement Closed after initial enquiries Special educational needs 03-Feb-2026
Summary: We will not investigate Ms M’s complaint about her son’s lack of progress at college because there is not enough evidence of fault to justify investigating. We could not add to the Council’s response, and further investigation would not lead to a different outcome.
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Derbyshire County Council (25 009 108)
Statement Upheld School transport 03-Feb-2026
Summary: We will not investigate Ms X’s complaint because the Council has acknowledged its mistakes and offered a significant symbolic payment to recognise the impact on Ms X and G. There is no outstanding injustice for us to consider, and no worthwhile outcome achievable by further investigation.
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London Borough of Enfield (25 009 338)
Statement Closed after initial enquiries Council house sales and leaseholders 03-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s Right to Buy application. It is reasonable to expect the complainant to use the alternative court remedy and, in any case, there is insufficient evidence of fault by the Council.
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Cheshire East Council (25 010 767)
Statement Upheld Refuse and recycling 03-Feb-2026
Summary: We will not investigate this complaint about the Council refusing to replace a damaged garden waste bin. We are satisfied with the action the Council has now proposed to address the matter.
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Sunderland City Council (25 010 899)
Statement Closed after initial enquiries Council tax support 03-Feb-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled errors in calculating council tax support. This is because there is not enough evidence of fault to justify an Ombudsman investigation.
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North Yorkshire Council (25 013 211)
Statement Closed after initial enquiries Charging 03-Feb-2026
Summary: We will not investigate this complaint about how the Council handled concerns about a Lasting Power of Attorney and how it considered a complaint about outstanding fees for care. There is insufficient evidence of fault to justify investigation and we could not achieve the outcome Miss X and Mr Z seek.
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Mansfield District Council (25 013 384)
Statement Closed after initial enquiries Antisocial behaviour 03-Feb-2026
Summary: We will not investigate this complaint about the Council’s response to reports of antisocial behaviour. This is because there is not enough evidence of fault to justify our involvement.