Decision search
Your search has 57541 results
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Kirklees Metropolitan Borough Council (25 017 472)
Statement Closed after initial enquiries Assessment and care plan 19-May-2026
Summary: We will not investigate this complaint about the Council’s assessment of Mrs Y’s finances. This is because there is not enough evidence of fault.
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London Borough of Hounslow (25 017 546)
Statement Not upheld Domiciliary care 19-May-2026
Summary: The Council was at fault in how it responded to Miss X’s homelessness. It delayed acting until Miss X was evicted and failed to consider what it should to do to protect her belongings. The faults caused Miss X avoidable upset, distress and uncertainty. To remedy Miss X’s injustice, the Council should apologise and make a symbolic payment. It should also take action to prevent similar fault in future. The Council was not at fault in how it decided what care and support Miss X needed.
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Stockton-on-Tees Borough Council (25 017 806)
Statement Closed after initial enquiries Assessment and care plan 19-May-2026
Summary: We will not investigate this complaint about delays in social care provision. Part of the complaint is late and there are no good reasons to consider them now. We cannot investigate the other complaints. Firstly, some concerns relate to the Council’s actions during tribunal proceedings and we are prevent from investigating. The Council has accepted fault for the remaining complaints and provided suitable remedy. We are therefore unlikely to achieve more.
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London Borough of Enfield (25 017 837)
Statement Closed after initial enquiries Allocations 19-May-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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Hampshire County Council (25 019 018)
Statement Closed after initial enquiries Other 19-May-2026
Summary: We will not investigate this complaint about the actions of Mrs X’s child’s school, or how the Council responded to a complaint about that matter. We cannot investigate what happens in schools and of the matters we could investigate, there are no wider public interest issues to justify investigating, for the reasons I have set out.
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Hampshire County Council (25 019 403)
Statement Closed after initial enquiries Special educational needs 19-May-2026
Summary: We will not investigate Mr X’s complaint about a warning letter sent by the Council about unreasonable contact. Mr X was not caused a significant injustice by this. We will not investigate the Council’s communication with him about his child’s education because the Council upheld his complaint about poor communication and said it would apologise. An investigation by the Ombudsman is unlikely to achieve any additional outcome.
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Essex County Council (25 020 373)
Statement Closed after initial enquiries Special educational needs 19-May-2026
Summary: We cannot investigate the Council’s cooperation with producing an Education Health and Care Plan as Mrs X has appealed it to the Tribunal. And we are unlikely to find this Council has caused Z to miss out on the support they need.
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Cambridgeshire County Council (25 020 387)
Statement Closed after initial enquiries Child protection 19-May-2026
Summary: We will not investigate Miss X’s complaint about the Council’s consideration of her safeguarding report. Those concerns were considered within Court proceedings and we cannot investigate issues which form part of Court proceedings.
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Charnwood Borough Council (25 020 497)
Statement Closed after initial enquiries Refuse and recycling 19-May-2026
Summary: We will not investigate Miss X’s complaint about missed bin collections. This is because any injustice is not significant enough to warrant further investigation.
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Solihull Metropolitan Borough Council (25 020 595)
Statement Closed after initial enquiries Special educational needs 19-May-2026
Summary: We will not investigate this complaint about the Council’s handling of an Education Health Care Needs Assessment. This is because there is not enough evidence the Council is at fault and that any fault has caused significant enough injustice to justify an investigation.