Decision search
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Buckinghamshire Council (25 001 214)
Statement Upheld Special educational needs 03-Feb-2026
Summary: We found the Council delayed in securing the therapeutic provision included in child Y’s Education, Health and Care Plan. This caused Y lost provision which the Council agreed an increased payment to remedy.
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Stockport Metropolitan Borough Council (25 001 464)
Statement Upheld Special educational needs 03-Feb-2026
Summary: I have found fault in the annual review process which delayed Ms X’s right of appeal. I have not found fault in the Council’s decision not to provide financial support to Ms X when she was home educating. The Council has agreed to apologise and make a symbolic payment to acknowledge the injustice caused.
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Kent County Council (25 001 723)
Statement Upheld Special educational needs 03-Feb-2026
Summary: Mrs F complained about the Council’s handling of her son’s education and special educational needs provision. The Council has accepted there was a delay in holding an annual review and responding to Mrs F’s complaint. The Council should make symbolic payments to Mrs F to remedy the distress and time and trouble this caused. We have not found fault in the other parts of Mrs F’s complaint.
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London Borough of Havering (25 002 213)
Statement Upheld Assessment and care plan 03-Feb-2026
Summary: Miss Y complains about the Council’s communication regarding Direct Payments and client contributions. She says her allocated social worker did not provide clear advice, which led to a care provider seeking payment for unpaid invoices. In our view, the Council failed to act promptly once it became aware that Miss Y was not paying her client contributions. This delay allowed the debt on the account to increase. The Council has agreed to apologise and write to Miss Y to confirm the amount and status of any money owed.
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Lancashire County Council (25 003 999)
Statement Upheld Special educational needs 03-Feb-2026
Summary: The Council failed to consider its duty to provide a suitable alternative education to Mrs X’s child, Y, when they stopped attending school. The Council also delayed issuing Y's EHC Plan and failed to secure the provision in the Plan. This has resulted in Y missing six terms of education and caused Mrs X frustration, distress and uncertainty. The Council has agreed to apologise to Mrs X and make a payment to recognise the impact of its failings.
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London Borough of Newham (25 004 294)
Statement Upheld Special educational needs 03-Feb-2026
Summary: Ms X says the Council delayed completing an education, health and care needs assessment, failed to provide her son with education, wrongly said she had decided to home educate her son, delayed consulting schools and delayed responding to her complaint. There is no fault in failing to put in place alternative provision for Ms X’s son. The Council delayed completing the needs assessment, failed to follow its elective home education policy, delayed consulting schools and delayed responding to the complaint. That caused Ms X distress and uncertainty. The remedy the Council has already offered Ms X, plus guidance for officers, is satisfactory remedy.
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Norfolk County Council (25 004 763)
Statement Not upheld Assessment and care plan 03-Feb-2026
Summary: Ms X complained about the Council’s decision to stop her direct payments without prior notice. She also complained the Council left her without care for several months after agreeing to complete a reassessment. We have not investigated Ms X’s complaint about the Council’s decision to stop her direct payments without prior notice as it is late, and there are no good reasons to investigate it. The Council was not at fault for how it handled the reassessment of Ms X’s care and support needs.
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London Borough of Southwark (25 005 307)
Statement Upheld Allocations 03-Feb-2026
Summary: The Council was at fault for its delay in processing Miss X’s housing application and for poor, inconsistent communication. The Council has already provided a remedy for part of the injustice to Miss X by backdating its banding decision. The Council has agreed to apologise to Miss X and pay her a symbolic financial remedy to further acknowledge the frustration caused to her by the Council’s faults.
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Milton Keynes Council (25 005 573)
Statement Not upheld Antisocial behaviour 03-Feb-2026
Summary: There is no evidence of fault in the Council’s decision not to enforce an abatement notice, which it issued after establishing a statutory noise nuisance. And we cannot investigate a complaint about the Council’s decision not to evict its tenant for causing the nuisance, because the law does not allow us to. We have therefore discontinued our investigation.
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Brighton & Hove City Council (25 006 144)
Statement Closed after initial enquiries Other 03-Feb-2026
Summary: We will not investigate Mr X’s complaint alleging the Council placed him in an unsafe location. This is because the complaint is late and there are no good reasons to investigate.