Decision search
Your search has 57541 results
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London Borough of Croydon (25 008 015)
Statement Upheld Homelessness 19-May-2026
Summary: Miss X complained the Council delayed in completing a review of its decision that she was not at risk of homelessness. The Council was at fault for the significant delay in completing the review. The Council has agreed to apologise and make a payment to Miss X to recognise the distress and uncertainty caused by the delay.
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Hampshire County Council (25 008 750)
Statement Closed after initial enquiries Domiciliary care 19-May-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s management and oversight of her care funded through direct payments. We are unlikely to add to the Council’s investigation.
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Hampshire County Council (25 012 447)
Statement Closed after initial enquiries Parking and other penalties 19-May-2026
Summary: We will not investigate this complaint because Miss X had a right of appeal to a tribunal about the Penalty Charge Notices, and we consider it was reasonable to expect them to use that right.
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Tandridge District Council (25 015 453)
Statement Upheld Refuse and recycling 19-May-2026
Summary: Ms X complained about the Council’s failure to collect her medical household waste. She also complained it failed to provide sufficient bins to meet her household’s medical requirements. We find the Council at fault for failing to consider its discretion when considering Ms X’s circumstances. This caused Ms X distress. The Council has agreed to apologise, pay a symbolic remedy, and reconsider whether to issue Ms X an additional bin. It has also agreed to implement a service improvement.
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Bristol City Council (25 016 906)
Statement Closed after initial enquiries Homelessness 19-May-2026
Summary: We will not investigate Mr X’s complaint the Council mishandled his reports that he was being illegally evicted and harassed. They are late and I can see no good reason why Mr X did not complain to us sooner.
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London Borough of Enfield (25 016 962)
Statement Closed after initial enquiries Homelessness 19-May-2026
Summary: We will not investigate this complaint about the Council’s treatment of Miss X’s occupation of temporary accommodation. There is insufficient evidence of fault which would warrant an investigation.
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Plymouth City Council (25 017 023)
Statement Closed after initial enquiries Child protection 19-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s involved with his child. The arrangements for the child’s care and contact are being considered by the court which prevents us from investigating. It is reasonable to expect Mr X to raise any concerns he has with the court.
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Havant Borough Council (25 017 118)
Statement Closed after initial enquiries Other 19-May-2026
Summary: We will not investigate this complaint about the Council’s decision to issue Mr X a Community Protection Warning. This is because there is not enough evidence of fault to warrant our involvement.
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Southend-on-Sea City Council (25 017 351)
Statement Closed after initial enquiries Refuse and recycling 19-May-2026
Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection. The Council agreed to return to collecting refuse sacks from X’s property and further investigation by us would not achieve a different outcome.
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Colchester City Council (25 017 377)
Statement Closed after initial enquiries Planning applications 19-May-2026
Summary: We will not investigate this complaint about the way the Council considered a planning application for a site next to Mr X’s land. This is because Mr X sought judicial review of the Council’s decision. The law prevents us from investigating such matters.