Decision search
Your search has 56704 results
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London Borough of Islington (25 008 084)
Statement Upheld Homelessness 07-Apr-2026
Summary: Miss X complained about the Council’s handling of her homeless application. We find no fault in the Council’s domestic abuse support, but do find fault in the Council’s delay in accepting the main housing duty, its poor communication, its failure to process her January 2025 complaint under the formal procedure, and its lack of recorded evidence that it checked the suitability of Property A at placement. This caused Miss X uncertainty, distress, and time and trouble. The Council has apologised, offered a suitable payment to Miss X, and made service improvements, which is a satisfactory remedy for the injustice caused.
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West Sussex County Council (25 008 180)
Statement Not upheld Direct payments 07-Apr-2026
Summary: Ms X complains the Council wrongly decided she could not use her direct payment allowance to fund moving house. She says this caused her unnecessary stress and financial strain. We find no fault with the Council’s decision-making.
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London Borough of Lewisham (25 009 490)
Statement Closed after initial enquiries Allocations 07-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision to end its housing duty for Miss X. This is because it is a late complaint and we will not exercise discretion to consider it because Miss X has not provided any good reasons why it could not have been brought to us sooner.
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Walsall Metropolitan Borough Council (25 010 452)
Statement Upheld Charging 07-Apr-2026
Summary: Mrs X complained about the financial assessment carried out by the Council for her father Mr Z. She says the Council did not send her the assessment or invoices to her address. She is also unhappy with the complaint handling and debt collection carried out by the Council. She reports the complaint caused her father distress and anxiety. We found the Council at fault, which caused Mr Z injustice. The Council should make payment and apologise to both Mrs X and Mr Z.
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St Helens Metropolitan Borough Council (25 010 610)
Statement Upheld Special educational needs 07-Apr-2026
Summary: Mrs X complained the Council did not carry out a new Educational Psychologist assessment for her child and did not make a timely decision after an annual review of their Education, Health and Care Plan. We found the Council at fault for delays, not acting within statutory timeframes, with poor communication and complaint handling. This caused significant frustration, distress and denied Mrs X her appeal rights. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Stockport Metropolitan Borough Council (25 012 214)
Statement Closed after initial enquiries Special educational needs 07-Apr-2026
Summary: We cannot investigate Miss X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. Miss X has appealed to a tribunal which places the complaint outside our jurisdiction.
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Isle of Wight Council (25 012 346)
Statement Not upheld Other 07-Apr-2026
Summary: We have not investigated this complaint, that the Council has failed to maintain an effective coroner’s service. This is because we do not have the legal jurisdiction to investigate the core substantive issue, a delay by the coroner in holding an inquest.
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City of Doncaster Council (25 014 924)
Statement Closed after initial enquiries Direct payments 07-Apr-2026
Summary: We will not investigate this complaint about use of a pre-paid card for adult social care costs. Whether there was any fault by the Council in earlier explanations of the use of the card, does not change the outcome. Mr D has spent money from the card for items other than his wife’s care support and is responsible to repay those public funds.
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Coventry City Council (25 015 881)
Statement Closed after initial enquiries Other 07-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s cleaning and decluttering of Mr Y’s property. This is because the Council has already taken, or offered to take, suitable action to remedy the issues raised. There is nothing further we would add or recommend were we to also investigate and so it does not warrant a further investigation by this office.
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Lancashire County Council (25 016 201)
Statement Closed after initial enquiries Street furniture and lighting 07-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s response to flags appearing in public spaces. Any injustice is not significant enough to warrant us investigating and we could not achieve what Ms X wants.