Decision search
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Leeds City Council (25 006 106)
Statement Closed after initial enquiries School admissions 08-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.
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Basingstoke & Deane Borough Council (25 006 205)
Statement Closed after initial enquiries Parking and other penalties 08-Jul-2025
Summary: We will not investigate this complaint about a refund of parking charges as there is insufficient injustice arising from it to justify our further involvement.
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St Benedict’s College, Colchester (25 006 423)
Statement Closed after initial enquiries School admissions 08-Jul-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Hampshire County Council (25 006 801)
Statement Closed after initial enquiries Other 08-Jul-2025
Summary: We will not investigate Miss B’s complaint that the Council is taking too long to provide information she requested under a subject access request. This is because there is another body – the Information Commissioner’s Office – better placed to consider this complaint.
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London Borough of Haringey (25 006 927)
Statement Closed after initial enquiries Other 08-Jul-2025
Summary: We cannot investigate Mrs B’s complaint about the Council failing to clear an overgrown garden at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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London Borough of Harrow (24 022 000)
Report Upheld Other 07-Jul-2025
Summary: Mr X complained the Council had not taken action to ensure that he and his wife have the respite care for their child that the family is entitled to. Mr X said this caused him and his family distress, worry, uncertainty, and frustration. The Council failed to investigate the complaints under the children’s service statutory complaints procedure following our earlier recommendation, and failed to respond to us when we asked the reasons why. We therefore have concerns about the Council’s governance arrangements to administer the statutory children’s complaints procedure.
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Statement Upheld Assessment and care plan 07-Jul-2025
Summary: Mrs X complained about the Council commissioned care package her mother, Mrs Y, received after discharge from an intermediate care facility. There were faults in the information the Council provided when commissioning the care package and care workers were unable to use the equipment. There were also faults in the way the Council and the Trust responded to the complaint. The Council and Trust have agreed to apologise and makes payments to Mrs X and Mrs Y to acknowledge the distress, frustration and uncertainty they were caused by the faults with the care arrangements. The Council has already made a symbolic payment to remedy the impact of its complaint handling faults. The Trust and Council has agreed to provide evidence of the action taken to improve joint complaint handling and discharge arrangements.
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Manchester University NHS Foundation Trust (23 013 641a)
Statement Upheld Community hospital services 07-Jul-2025
Summary: Mrs X complained about the Council commissioned care package her mother, Mrs Y, received after discharge from an intermediate care facility. There were faults in the information the Council provided when commissioning the care package and care workers were unable to use the equipment. There were also faults in the way the Council and the Trust responded to the complaint. The Council and Trust have agreed to apologise and makes payments to Mrs X and Mrs Y to acknowledge the distress, frustration and uncertainty they were caused by the faults with the care arrangements. The Council has already made a symbolic payment to remedy the impact of its complaint handling faults. The Trust and Council has agreed to provide evidence of the action taken to improve joint complaint handling and discharge arrangements.
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Statement Upheld Residential care 07-Jul-2025
Summary: Mrs X complained about the Council commissioned care package her mother, Mrs Y, received after discharge from an intermediate care facility. There were faults in the information the Council provided when commissioning the care package and care workers were unable to use the equipment. There were also faults in the way the Council and the Trust responded to the complaint. The Council and Trust have agreed to apologise and makes payments to Mrs X and Mrs Y to acknowledge the distress, frustration and uncertainty they were caused by the faults with the care arrangements. The Council has already made a symbolic payment to remedy the impact of its complaint handling faults. The Trust and Council has agreed to provide evidence of the action taken to improve joint complaint handling and discharge arrangements.
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Bury Metropolitan Borough Council (24 000 950)
Statement Upheld Child protection 07-Jul-2025
Summary: Miss X complained about the way the Council dealt with her son’s care. The Council was at fault for delaying in completing the statutory complaint procedure and failing to provide a suitable remedy for the faults identified through the statutory complaint procedure. This caused Miss X distress and frustration. The Council will apologise, make a payment and send us evidence of completed service improvements.