Decision search
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Essex County Council (24 022 634)
Statement Upheld Special educational needs 16-Sep-2025
Summary: The Council was at fault for not issuing an updated Education, Health and Care Plan following an annual review. This meant Ms X’s child did not receive the most up to date support. The Council agreed to apologise to Ms X and make a payment to her.
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Ashford Borough Council (24 023 286)
Statement Closed after initial enquiries Noise 16-Sep-2025
Summary: We will not investigate this complaint about noise because there is not enough evidence of fault to justify investigating and we cannot achieve the outcome Miss Y is seeking.
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Cambridgeshire County Council (25 000 924)
Statement Closed after initial enquiries Charging 16-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that his relative, Ms Y, deprived herself of assets in order to reduce care charges. There is insufficient evidence of fault in the Council’s decision-making to warrant an investigation.
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Plymouth City Council (23 013 813)
Statement Upheld Assessment and care plan 16-Sep-2025
Summary: Mrs X complained on behalf of the Y family that Plymouth City Council and Livewell Southwest did not put support in place, recommended by an independent social worker. We consider they missed opportunities to consider Miss Y’s ability to make decisions about her support. The Council delayed arranging a review of Miss Y’s direct payment. Also, Livewell significantly delayed Miss Y accessing occupational therapy, and speech and language therapy. Those faults caused Miss Y and her family uncertainty, anxiety and frustration. The Council and Livewell have agreed to apologise and take action to remedy their injustice.
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Preston City Council (25 005 985)
Statement Closed after initial enquiries Council tax 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s actions regarding Mrs X’s council tax account. This is because further investigation would not lead to a different outcome.
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Forest of Dean District Council (25 006 152)
Statement Closed after initial enquiries Planning applications 16-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s planning decision. This is mostly because it would have been reasonable for Mr X to exercise his appeal rights.
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Norfolk County Council (25 006 338)
Statement Closed after initial enquiries Child protection 16-Sep-2025
Summary: We will not investigate Mr X’s complaint about the actions of the Council’s children’s services. Some elements are late and have formed part of court proceedings, some are about matters that the Courts are better placed to consider, and there is no worthwhile outcome achievable by investigating others.
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Statement Closed after initial enquiries Child protection 16-Sep-2025
Summary: We will not investigate Mr Y’s complaint about the Council’s actions in its child protection involvement with his family. This is because there is no sign of fault in the Council’s decision not to investigate his complaint whilst the case is subject to ongoing court proceedings.
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London Borough of Tower Hamlets (25 006 761)
Statement Closed after initial enquiries Transport 16-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him a Blue Badge. This is because it is unlikely we would find fault in the Council’s decision making.
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St Helens Metropolitan Borough Council (25 007 034)
Statement Closed after initial enquiries Child protection 16-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions in its child protection involvement with his child. This is because there is no sign of fault in the Council’s decision not to consider his complaint further whilst there are ongoing court proceedings.