Decision search
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Stockport Metropolitan Borough Council (25 008 783)
Statement Upheld Special educational needs 20-May-2026
Summary: Mrs X complained the Council failed to ensure alternative provision was in place for her son, Y, when he was unable to attend school. She said this meant her son missed out on provision listed in his Education, Health and Care Plan which affected his wellbeing and caused her stress and financial loss. We found the Council at fault and it has agreed to make a symbolic payment to Mrs X in recognition of the injustice.
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Cambridgeshire County Council (25 008 802)
Statement Upheld Safeguarding 20-May-2026
Summary: The Council was at fault for not consulting with Mrs X about the outcome of a safeguarding enquiry regarding the care her mother, the late Mrs Y, received in a care home. The Council has apologised to Mrs X and said it will make service improvements. This is an appropriate remedy for the distress caused. The Council also failed to consult with the Ambulance Service during the safeguarding enquiry, but this did not cause an injustice to Mrs X.
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London Borough of Wandsworth (25 009 529)
Statement Closed after initial enquiries Council tax 20-May-2026
Summary: We will not investigate Mr X’s complaint about council tax and enforcement. This is because the complaint is late and there are no good reasons to exercise discretion to investigate it now. Also, there is not enough evidence of fault or significant injustice to justify investigating. Mr X could have appealed to the Valuation Tribunal if he disputed his liability for council tax.
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South Cambridgeshire District Council (25 009 932)
Statement Not upheld Homelessness 20-May-2026
Summary: Mr X has complained the Council failed to complete an assessment of his and his disabled child’s housing needs and offered unsuitable interim accommodation. Mr X also complains the Council said he refused a home visit and/or a Team Around the Family meeting which was not the case. We have not found fault in the Council’s actions.
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London Borough of Redbridge (25 010 383)
Statement Upheld School admissions 20-May-2026
Summary: There was fault by the Council and the Independent Education Appeal Panel when it heard Miss X’s appeal against the Council’s decision not to offer her child a place at her preferred school. The Panel followed the wrong process and applied the wrong test when it decided the appeal. It is unlikely that had the Panel conducted the appeal hearing properly it would have admitted Miss X’s child but its shortcomings have caused confusion. The Council has agreed to review its guidance to Appeal Panels and relevant staff, and apologise to Miss X.
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London Borough of Islington (25 005 500)
Statement Closed after initial enquiries Homelessness 19-May-2026
Summary: We will not investigate Mr X’s complaint about the accommodation the Council offered him. There is insufficient evidence of fault causing sufficient injustice to justify our involvement. Mr X had court appeal rights in relation to the suitability of property B, and it was reasonable for him to use those rights.
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London Borough of Hounslow (25 006 252)
Statement Upheld Homelessness 19-May-2026
Summary: The Council was at fault in how it responded to Miss X’s homelessness. It delayed acting until Miss X was evicted and failed to consider what it should to do to protect her belongings. The faults caused Miss X avoidable upset, distress and uncertainty. To remedy Miss X’s injustice, the Council should apologise and make a symbolic payment. It should also take action to prevent similar fault in future. The Council was not at fault in how it decided what care and support Miss X needed.
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Durham County Council (25 007 486)
Statement Closed after initial enquiries Special educational needs 19-May-2026
Summary: We will not investigate Mx X’s complaint about how the Council handled a review of her child’s Education Health and Care plan. This is because it is reasonable for her to have used her right of appeal to a tribunal about the contents of the plan and because investigating other matters would not achieve a different outcome.
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Bury Metropolitan Borough Council (25 007 647)
Statement Upheld Special educational needs 19-May-2026
Summary: We have found fault with the Council for failing to make a timely Section 19 decision. This caused Miss X’s son, Y to be without suitable alternative provision for a school half term. We have also found fault with the Council for failing to monitor and review Y’s alternative provision. This caused Miss X avoidable distress as she experienced uncertainty and potentially the missed opportunity of Y accessing a different alternative provision supplier. The Council has agreed to apologise and make a symbolic payment to remedy Miss X’s injustice.
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Surrey County Council (25 007 830)
Statement Upheld Special educational needs 19-May-2026
Summary: Mrs X complained the Council delayed in issuing an Education, Health and Care Plan following an emergency annual review for her son, Y, and failed to secure special educational provision when he was unable to attend school. We find the Council at fault for a delay in issuing the final amended Education, Health and Care Plan following the annual review. This caused frustration and uncertainty for Y and Mrs X. The Council has agreed to re-offer Mrs X a symbolic payment and secure occupational therapy provision to remedy the injustice caused.