Decision search
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Statement Closed after initial enquiries Council tax 08-Apr-2026
Summary: We will not investigate this complaint about council tax recovery. This is because the complaint is late and there are no good reasons for this.
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London Borough of Lambeth (25 022 246)
Statement Closed after initial enquiries Parking and other penalties 08-Apr-2026
Summary: We will not investigate this complaint about the enforcement of a traffic penalty charge notice as it is unlikely we will find fault by the Council.
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London Borough of Southwark (25 022 981)
Statement Closed after initial enquiries Noise 08-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint. This is because there is insufficient evidence of fault in how the Council considered the matter.
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Harborough District Council (25 025 875)
Statement Closed after initial enquiries Other 08-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of requests for information. The Information Commissioner is better placed to consider complaints about information rights.
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West Northamptonshire Council (25 031 325)
Statement Closed after initial enquiries Other 08-Apr-2026
Summary: We will not investigate this complaint about delay in the children’s statutory complaints procedure. There is insufficient evidence of fault to warrant an investigation.
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Birmingham City Council (24 018 837)
Statement Upheld Homelessness 07-Apr-2026
Summary: The Council did not take a homeless application when it was told that a service user had no accommodation for a second night. This was fault. The Council has agreed to apologise, review its procedures and make a symbolic payment. This remedies the uncertainty caused, as the complainant will never know if the situation might have been different.
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Telford & Wrekin Council (25 002 942)
Statement Upheld Special educational needs 07-Apr-2026
Summary: Ms X complains there were failings in the way the Council dealt with her son’s special educational needs and educational provision causing distress, lost educational opportunity and financial costs. The Council has accepted it was at fault. It has already apologised and offered a suitable payment in recognition of the distress caused. So we have completed our investigation.
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Leicester City Council (25 007 235)
Statement Upheld Noise 07-Apr-2026
Summary: The Council was at fault because it failed to respond to Miss X’s reports of a neighbour’s barking dog. That caused Miss X uncertainty, frustration and added to her distress. The Council agreed to make a payment to Miss X.
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Nottinghamshire County Council (25 007 312)
Statement Upheld Assessment and care plan 07-Apr-2026
Summary: We did not find fault with the Council for how it considered Mrs X’s mother’s access to care from December 2024 to April 2025, including completion of care assessments. We found fault with the Council taking three and a half months to complete the financial assessment for Mrs X’s mother’s care home costs following it agreeing to the placement; this was a delay. The Council agreed to apologise for the uncertainty and distress caused by its fault.
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Norwich City Council (25 007 597)
Statement Upheld Parking and other penalties 07-Apr-2026
Summary: We will not investigate this complaint about parking penalty charge notices (PCNs). This is because the Council has adequately put matters right and we would be unlikely to achieve significantly more.