Decision search
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Bournemouth, Christchurch and Poole Council (25 023 518)
Statement Closed after initial enquiries Charging 20-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to recover outstanding care charges from Mrs Y’s estate. The complaint is late without good reason to investigate it now. There is also not enough evidence of fault in the Council’s decision to recover the outstanding care charges.
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Hampshire County Council (26 002 486)
Statement Closed after initial enquiries Street furniture and lighting 20-May-2026
Summary: We will not investigate Mr X’s complaint the Council failed to remove flags from lampposts on the public highway or its decision-making about the matter. This is because there is not enough evidence of fault to warrant us investigating.
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Sandwell Metropolitan Borough Council (26 002 736)
Statement Upheld Other 20-May-2026
Summary: We upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Miss X a symbolic remedy to recognise her injustice and complete its investigation.
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London Borough of Croydon (26 003 652)
Statement Closed after initial enquiries Parking and other penalties 20-May-2026
Summary: We will not investigate this complaint about the Council’s refusal to transfer liability for, or cancel, a penalty charge notice. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
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Oxford City Council (26 003 682)
Statement Closed after initial enquiries Parking and other penalties 20-May-2026
Summary: We will not investigate this complaint about a parking penalty as the Council has provided a suitable remedy for any injustice caused.
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Statement Closed after initial enquiries Parking and other penalties 20-May-2026
Summary: We will not investigate this complaint about London Tribunals’ handling of Mr X’s appeal against a penalty charge notice. This is because we cannot achieve any worthwhile outcome for Mr X.
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Leicester City Council (24 021 620)
Statement Upheld Noise 20-May-2026
Summary: Ms X complained the Council failed to make reasonable adjustments and failed to properly investigate her reports of persistent noise nuisance. Ms X also complained about the Council’s communication and its complaint handling. We found the Council at fault for not having regard for its duty to consider reasonable adjustments between November 2024 and February 2025. We also found the Council at fault for failing to have regard for its low-frequency noise (LFN) assessment procedure. However, for the reasons set out in the statement, we did not find this caused Ms X a significant injustice. We did not find the Council at fault in how it considered its reasonable adjustment duty from March 2025 onwards, or for the timeliness of its complaint handling.
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Buckinghamshire Council (25 004 872)
Statement Upheld Special educational needs 20-May-2026
Summary: There was fault by the Council. It took over a year too long to issue a final EHC Plan for Miss X’s son and failed to ensure that his alternative educational provision was sufficient when he was out of school. The Council also took too long to respond to Miss X’s complaint about this. This caused Miss X uncertainty and frustration, and meant that her son did not receive the special educational provision he needed when he was able to return to school. The Council has agreed to apologise to Miss X, make her a symbolic payment to recognise the impact on her and her son, and remind staff that the Council remains responsible for alternative educational provision even when this is arranged by a school.
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South Gloucestershire Council (25 005 745)
Statement Not upheld Other 20-May-2026
Summary: Mr and Mrs X complained about the way the Council dealt with the support of their family. Based on current evidence, there was no fault in the way it completed the Children Act complaints procedure, and so we will not investigate their substantive complaints.
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Buckinghamshire Council (25 007 738)
Statement Closed after initial enquiries Council tax 20-May-2026
Summary: We will not investigate this complaint about how the Council managed Ms X’s council tax account. There is not enough evidence of fault to justify investigating.