Decision search
Your search has 53111 results
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Hampshire County Council (24 020 946)
Statement Upheld Other 29-Jul-2025
Summary: Mr and Mrs X complained that the Council wrongly initiated court proceedings for unpaid penalty notices, despite having received full payment. We have concluded our investigation with a finding of fault. The Council failed to identify that payment had been made, did not act on the complainants’ correspondence, and escalated the matter to legal proceedings when enforcement was no longer appropriate. The Council has accepted our recommendations.
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Statement Closed after initial enquiries Drainage 29-Jul-2025
Summary: We will not investigate this complaint about highway maintenance and drainage issues. This is because the courts are better placed to consider the matter.
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London Borough of Hackney (24 023 291)
Statement Upheld Homelessness 29-Jul-2025
Summary: We have upheld Mr X’s complaint about a delay in carrying out a review of the suitability of his temporary accommodation. We will not investigate further because the Council has agreed to apologise and make a symbolic payment to remedy the uncertainty caused.
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Peterborough City Council (25 000 061)
Statement Closed after initial enquiries Other 29-Jul-2025
Summary: We will not investigate Mr X’s complaint about a nursing assessment completed for his son. He says the assessment was not completed appropriately and the nurse provided unhelpful information. This is because there is insufficient evidence of fault. In addition, the alleged fault did not cause any significant injustice.
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Rochdale Metropolitan Borough Council (25 000 429)
Statement Closed after initial enquiries Charging 29-Jul-2025
Summary: We will not investigate Mr B’s complaint about the Council’s decision not to fund travel costs to a day centre he chooses to attend outside of its area. Any injustice is not significant enough to justify our involvement. Further investigation would not lead to a different outcome.
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Arun District Council (25 000 810)
Statement Closed after initial enquiries Antisocial behaviour 29-Jul-2025
Summary: We will not investigate this complaint the Council refused to investigate reports of noise nuisance. There is not enough evidence of fault to justify our involvement.
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Statement Closed after initial enquiries Charging 29-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision that her mother Mrs Y’s financial gifts to family members were deprivations of her assets required for care home fees. There is not enough evidence of fault in the Council’s decision‑making process to warrant us investigating.
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Southend-on-Sea City Council (25 001 457)
Statement Closed after initial enquiries Allocations 29-Jul-2025
Summary: We will not investigate this complaint about the complainant’s priority on the housing register because there is insufficient evidence of fault by the Council.
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London Borough of Wandsworth (25 001 465)
Statement Closed after initial enquiries Allocations 29-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s assessment of her housing application. The Council has since completed a reassessment of her housing needs and Ms X has requested a review of this decision. It is reasonable to allow the Council to complete this process.
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Cambridgeshire County Council (25 001 610)
Statement Closed after initial enquiries Adoption 29-Jul-2025
Summary: We will not investigate this complaint about post adoption services provided by the Council. Further investigation would not lead to a different outcome, and we cannot achieve the outcomes Mr X seeks. Additionally, any fault in how the Council considered Mr X’s complaint has not caused him a significant injustice to warrant investigation.