Decision search
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Blaby District Council (25 010 526)
Statement Upheld Noise 01-Jun-2026
Summary: Miss X complained the Council did not properly investigate her report of noise nuisance. We find the Council at fault for failing to follow its noise complaint policy and not completing an adequate investigation into Miss X’s report. This caused significant uncertainty and frustration. To remedy the injustice the Council has agreed to apologise, make a symbolic payment, investigate the report correctly, and complete an organisation led improvement plan.
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Lancashire County Council (25 011 040)
Statement Upheld Special educational needs 01-Jun-2026
Summary: There was fault by the Council. The Council delayed an annual review meeting and did not produce a final Education, Health and Care Plan until after the next annual review. The Council did not keep under review the amount of hours tuition given to a child who was unable to attend the school named in the Education, Health and Care Plan, as the school could not meet his needs. A symbolic payment and apology remedies the injustice of loss of educational provision to the child and the distress to the family.
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London Borough of Lambeth (25 011 900)
Statement Upheld Homelessness 01-Jun-2026
Summary: Mr X complained the Council delayed in dealing with his homelessness application between November 2024 and May 2025. And that the Council pressurised him into accepting accommodation which is unsuitable based on his medical needs. We found the delay and poor communication in progressing Mr X’s application is fault. This fault has caused Mr X avoidable distress and uncertainty.
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Kent County Council (25 012 016)
Statement Upheld Residential care 01-Jun-2026
Summary: Mrs C complained about the care her father, Mr D received at the end of his life in a Council-funded care home. We have found fault with the Care Provider. In addition to the action already taken to improve the Care Provider’s procedures, the Council has agreed to apologise to Mrs C, make a symbolic payment and ensure the Care Provider notifies the Council in future of complaints made about the care provided to Council-funded residents.
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West Sussex County Council (25 012 122)
Statement Upheld Special educational needs 01-Jun-2026
Summary: The Council was at fault. It failed to provide Miss X’s child Y with a suitable alternative education or the provision in their Education, Health and Care (EHC) Plan between September 2024 and December 2025 when Y did not have a named school to attend. The Council agreed to apologise and make a payment to Miss X to recognise the impact this had on Y’s education and development and the distress and uncertainty caused to Miss X.
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Lincolnshire County Council (24 018 874)
Statement Upheld Special educational needs 01-Jun-2026
Summary: We found fault with the Council failing to provide suitable education for Miss X’s child from April 2024 to November 2024. We also found fault with the Council failing to provide the full Education, Health and Care Plan provision from April 2024 until the end of the academic year 2024/2025. We also found fault with the Council delaying outside the statutory timescales when reviewing Miss X’s child’s Education, Health and Care Plan, delays in complaint handling and failing to complete suitable safe and well checks. This caused inconvenience, distress and frustration for Miss X. The Council agreed to apologise to Miss X and provide symbolic payments to recognise the injustice caused by its fault.
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Rochdale Metropolitan Borough Council (24 023 040)
Statement Closed after initial enquiries Child protection 01-Jun-2026
Summary: We cannot investigate Mr X’s complaint about the Council’s involvement with his child. The law prevents us from investigating anything that is or has been the subject of court proceedings.
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Northumberland County Council (25 001 611)
Statement Closed after initial enquiries Other 01-Jun-2026
Summary: We will not investigate this complaint about Mr B’s complaint because we cannot add to the previous investigation completed by the Council.
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Leicestershire County Council (25 001 913)
Statement Upheld Special educational needs 01-Jun-2026
Summary: Mrs X complained the Council failed to comply with the statutory timeframe for completing an annual review and considering a personal budget request. We find the Council at fault for failing to complete two annual reviews. This caused Mrs X distress and frustration and had a financial impact on the family. We have recommended the Council apologise, reimburse therapy costs and make a symbolic payment to remedy the injustice caused.
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Telford & Wrekin Council (25 001 925)
Statement Upheld Direct payments 01-Jun-2026
Summary: The Council’s calculation of Mrs X’s contribution towards her care package was incorrect which led it to wrongly tell her she had a debt to pay, the Council failed to carry out a carer assessment for Mrs X’s husband and sent Mrs X communications which were not in accordance with her reasonable adjustments. That caused Mrs X distress, led to her feeling unable to reinstate her care package and left her with uncertainty. An apology, payment to Mrs X, completion of a care review to include a carers assessment, a breakdown of the Council’s calculations for the amount Mrs X overpaid and guidance to officers is satisfactory remedy.