Decision search
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Newcastle-under-Lyme Borough Council (25 011 213)
Statement Closed after initial enquiries Homelessness 10-Feb-2026
Summary: We will not investigate this complaint about the Council’s failure to follow the correct guidance when it provided housing advice to Mr X’s tenant. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Harrow (25 011 786)
Statement Closed after initial enquiries Allocations 10-Feb-2026
Summary: We will not investigate Mr Z’s complaint about the Council’s handling of his request for medical priority on its social housing register. There is not enough evidence of fault to justify investigation. We will also not investigate Mr Z’s complaint about the Council’s handling of his homelessness application. It is reasonable for him to request a review of its recent decision.
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London Borough of Merton (25 011 840)
Statement Closed after initial enquiries Antisocial behaviour 10-Feb-2026
Summary: We will not investigate Mrs X’s complaint about antisocial behaviour. There is insufficient evidence of fault by the Council to justify investigating.
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Statement Upheld Special educational needs 10-Feb-2026
Summary: We upheld part of Miss X’s complaint about delays in the Education, Health and Care process because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. We did not investigate part of the complaint because it was late. We did not investigate the remainder because the tests in our assessment code were not met.
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Leeds City Council (25 012 161)
Statement Closed after initial enquiries Homelessness 10-Feb-2026
Summary: We will not investigate Mr X’s complaint about the suitability of interim accommodation provided by the Council. We do not have the power to investigate the complaint as Mr X has started court action against the Council about the same matters.
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North Northamptonshire Council (25 012 363)
Statement Closed after initial enquiries Homelessness 10-Feb-2026
Summary: We will not investigate this complaint about Miss X having to change her temporary accommodation. There is not enough evidence of fault to warrant investigating the Council telling Miss X to move. On some other points, there is not significant enough injustice to justify investigation. Regarding the suitability of the new accommodation, Miss X could reasonably have used her right to ask the Council for a suitability review.
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Sandwell Metropolitan Borough Council (25 012 378)
Statement Closed after initial enquiries Other 10-Feb-2026
Summary: We will not investigate this complaint about responsibility for a boundary fence which is adjacent to a Council property. We cannot determine responsibility for maintenance of private boundaries because this is a civil matter which could only be determined by the courts.
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Lancashire County Council (25 012 496)
Statement Upheld Special educational needs 10-Feb-2026
Summary: We have upheld Mrs X’s complaint about delay in issuing her child’s Education, Health and Care (EHC) Plan. The Council have agreed to resolve the complaint by offering a suitable remedy.
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Central Bedfordshire Council (25 012 665)
Statement Closed after initial enquiries Noise 10-Feb-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her noise nuisance complaint. This is because there is not enough evidence of fault to justify us investigating and it is unlikely we could achieve any worthwhile outcome for Mrs X even if we did.
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Royal Borough of Kingston upon Thames (25 014 255)
Statement Closed after initial enquiries Traffic management 10-Feb-2026
Summary: We will not investigate this complaint about the implementation of an Experimental Traffic Management Order. This is because we are unlikely to find fault. Mr B has also not suffered significant injustice.