Decision search
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Wokingham Borough Council (24 013 118)
Statement Upheld Special educational needs 06-May-2025
Summary: Ms X complained the Council failed to provide support to her son when he could not attend school due to mental health needs causing distress and lost educational opportunities. Ms X also complained the Council issued an Education Health and Care Plan for her son and failed to include an Education Other than at School package it agreed. The Council’s offer is a suitable remedy to Ms X for missed provision and she has appealed to the SEND Tribunal, so we have ended our investigation into the complaint.
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Birmingham City Council (24 013 621)
Statement Upheld Refuse and recycling 06-May-2025
Summary: Mr X complained the Council has repeated failed to collect the recycling from his street over a prolonged period. This has led to a build-up of waste in the street which is unsightly and smelly. We found the Council’s repeated failure to collect Mr X’s recycling over a sustained period is fault. This fault has caused Mr X an injustice. The Council will apologise and make a payment to Mr X to remedy this injustice.
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London Borough of Redbridge (24 014 806)
Statement Upheld Special educational needs 06-May-2025
Summary: Mrs X complained the Council failed to ensure her child (Y) received the specialist provision set out in their Education Health and Care (EHC) Plan. The Council failed to ensure Speech and Language Therapy (SALT) was in place between December 2023 until February 2025. This caused Mrs X distress, frustration and uncertainty and meant Y’s needs went unmet for longer than necessary. The Council has agreed to apologise and make a payment to recognise this.
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London Borough of Enfield (24 017 056)
Statement Closed after initial enquiries Child protection 06-May-2025
Summary: We will not investigate this complaint about the Council’s decision to put Mr X’s children on Child in Need plans and a Child Protection Plan. This is because there is not enough evidence of fault by the Council in its decision making process, and investigation would not achieve a different outcome.
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London Borough of Lewisham (24 018 248)
Statement Closed after initial enquiries Residential care 06-May-2025
Summary: We will not investigate this late complaint about the Council-commissioned domiciliary care provided to Ms Y in October 2023. There is not a good reason for the delay in the matter being brought to us.
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London Borough of Waltham Forest (24 018 757)
Statement Closed after initial enquiries Refuse and recycling 06-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s response to her complaint about an accumulation of refuse at a neighbouring property as I do not consider Ms X is caused a significant level of injustice to justify our further involvement.
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Wirral Metropolitan Borough Council (24 019 016)
Statement Upheld Friends and family carers 06-May-2025
Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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London Borough of Bromley (24 019 285)
Statement Closed after initial enquiries Homelessness 06-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to support her when she became homeless. The complaint is late and there are no good reasons to decide to investigate now.
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Birmingham City Council (24 019 293)
Statement Closed after initial enquiries School transport 06-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to provide the complainant’s child with home to school transport. This is because there is inadequate evidence of fault.
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Lincolnshire County Council (24 019 649)
Statement Closed after initial enquiries Residential care 06-May-2025
Summary: We will not investigate this complaint about adult social care in a residential care home. This is because it is unlikely we would add to a safeguarding investigation already undertaken or achieve a different outcome.