Decision search
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Transport for London (25 004 290)
Statement Closed after initial enquiries Parking and other penalties 30-Jul-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because it would have been reasonable for Mr X to appeal.
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Staffordshire County Council (25 007 914)
Statement Closed after initial enquiries School admissions 29-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.
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London Borough of Hackney (25 008 688)
Statement Closed after initial enquiries Other 29-Jul-2025
Summary: We will not investigate Mr B’s complaint about the Council not providing information he has requested about Council spending. This is because Mr B may complain to the Information Commissioner, and if needed, appeal to the tribunal.
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London Borough of Southwark (24 014 256)
Statement Closed after initial enquiries Allocations 29-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her housing case, the actions of an occupational therapist, and that her representative was excluded from meetings and being involved. This is because the accepted fault did not cause any significant injustice. In addition, there is insufficient evidence of fault, and an investigation would not lead to any further findings or outcomes.
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Kirklees Metropolitan Borough Council (24 014 867)
Statement Upheld Assessment and care plan 29-Jul-2025
Summary: Mr X complained about the Council’s assessments of his daughter’s care needs, its delays, and not properly considering her needs for additional support. We found the Council at fault for the time taken to complete the assessments and its contact with Mr X about proposed changes to a care plan. This caused significant frustration, uncertainty and distress. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.
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London Borough of Camden (24 015 788)
Statement Upheld Homelessness 29-Jul-2025
Summary: Mr D complained the Council left him in unsuitable temporary accommodation. I have found fault by the Council, it has agreed to pay Mr D £450 for the three months delay moving him to suitable temporary accommodation.
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London Borough of Harrow (24 016 628)
Statement Not upheld Transport 29-Jul-2025
Summary: Mr X complained about how the Council and its contracted third-party company considered his application for a blue disabled parking badge. We have not found fault with how the Council and the company working on its behalf assessed and decided upon his application.
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Royal Borough of Kensington & Chelsea (24 016 897)
Statement Upheld Allocations 29-Jul-2025
Summary: Ms D complained the Council failed to provide debt relief advice and did not action her Personalised Housing Plan. I have found evidence of fault by the Council because it delayed reviewing her case and failed to provide tailored debt advice. Ms D was caused unnecessary time and trouble and avoidable delays. The Council has agreed to pay Ms D redress. The Council has already made service improvements because of this case.
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Erewash Borough Council (24 017 230)
Statement Not upheld Enforcement 29-Jul-2025
Summary: X complained about the Council’s retrospective planning application relating to a hot food takeaway café near their home and an enforcement investigation about an illuminated sign and subdivision of a building. We found no fault in the way the Council made its decision on the retrospective planning application and decided not to investigate earlier or ongoing enforcement matters because they were unlikely to achieve a different or meaningful outcome.
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North Northamptonshire Council (24 017 239)
Statement Upheld Safeguarding 29-Jul-2025
Summary: On behalf of Mr B, Mr X complained about the Council’s handling of a safeguarding incident and subsequent investigations. We find the Council at fault for a delay in completing the safeguarding enquiry and poor communication during the process. This caused Mr X frustration, uncertainty and distress. The Council has agreed to apologise, make a symbolic financial payment and complete service improvements to remedy the injustice caused.