Decision search
Your search has 53740 results
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Transport for London (25 009 636)
Statement Closed after initial enquiries Highway repair and maintenance 17-Sep-2025
Summary: We will not investigate this complaint about an accident for which Mrs X is claiming compensation for personal injury. This is because it would be reasonable for Mrs X to take the matter to court.
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Westmorland and Furness Council (25 010 351)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as Mrs X could have made an appeal to the independent tribunal and we cannot achieve the outcome she seeks.
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Birmingham City Council (25 010 831)
Statement Closed after initial enquiries Trees 17-Sep-2025
Summary: We cannot investigate Miss B’s complaint that the Council is taking too long to cut back nuisance trees at her Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.
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London Borough of Lambeth (25 011 009)
Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s officers giving misleading information to the BBC in a broadcast in July 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not investigate this complaint about a data breach. The Information Commissioner’s Office is the appropriate body to consider Miss Y’s complaint
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Leicestershire County Council (25 011 951)
Statement Upheld Special educational needs 17-Sep-2025
Summary: Mrs Y complained about the way the Council dealt with her child, X’s special educational needs and educational provision following a move to its area. We have found fault causing injustice by the Council in failing to: place X temporarily at another school; secure their special educational needs provision; and make suitable alternative provision following the transfer of their Education, Health and Care Plan. The Council has agreed to remedy this by: apologising to Mrs Y and X; and making payments to reflect the distress caused and the impact of the missed education on X.
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Worcester City Council (25 012 169)
Statement Closed after initial enquiries Council tax 17-Sep-2025
Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the decision made by the Valuation Office Agency.
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London Borough of Richmond upon Thames (25 005 725)
Statement Closed after initial enquiries Homelessness 17-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to end its homelessness Relief duty. It was reasonable for Mr X to use his right to have a review of the decision and he has further rights of appeal to the County Court.
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West Sussex County Council (25 005 888)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025
Summary: We will not investigate this complaint about the Council’s refusal to extend a vehicle crossing outside Ms X’s property. This is because there is not enough evidence of fault to justify investigation.
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Birmingham City Council (25 006 062)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because it is reasonable to expect Miss X to apply to the Traffic Enforcement Centre to make a late witness statement/statutory declaration.