Decision search
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Suffolk County Council (25 009 014)
Statement Upheld Special educational needs 08-Apr-2026
Summary: Miss X complained about the Council’s handling of her child’s Education, Health and Care (EHC) Plan and education over a number of years. We find the Council at fault for delays in completing the annual review and reassessment process, failing to review the personal budget as required, missing direct payments, and failing to address the free school meal issue when Miss X raised it. These faults caused uncertainty about whether her child should have received additional provision, financial pressure for the family, and time and trouble for Miss X pursuing the matter. The Council has agreed to apologise, make a payment to Miss X, and complete the EHC Plan process.
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West Northamptonshire Council (25 009 303)
Statement Upheld Special educational needs 08-Apr-2026
Summary: Mrs X complained the Council failed to implement adaptations that were required for Y to access school. As a result, Mrs X says Y could not engage in activities with his peers. The Council was not at fault for delay in implementing the adaptations. The Council was at fault for communication failures, but it has already taken action to remedy the resulting injustice.
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East Suffolk Council (25 009 347)
Statement Closed after initial enquiries Planning applications 08-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning application because it is unlikely an investigation would find fault with the Council’s actions.
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Manchester City Council (25 009 511)
Statement Upheld Allocations 08-Apr-2026
Summary: Miss X complained about how the Council considered her medical evidence when deciding not to award her additional priority on its allocations scheme, causing upset. We do not find fault with the Council’s decision-making process. The Council was at fault for not alerting Miss X to her right to review but find it has already acted to remedy the injustice caused.
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Bournemouth, Christchurch and Poole Council (25 010 180)
Statement Upheld Allocations 08-Apr-2026
Summary: Based on current evidence there was delay by the Council in reassessing a families housing priority. The Council remedied the injustice by backdating the families priority before the complaint was considered by the Ombudsman and has confirmed the family did not lose out on any housing offers due to the delay. The Council has allocated properties according to its housing policy and plan.
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Kirklees Metropolitan Borough Council (24 009 251)
Statement Not upheld Special educational needs 08-Apr-2026
Summary: We have discontinued our investigation into Mrs X’s complaint about the delay in finalising her son’s Education, Health and Care plan. The Council has already offered a suitable remedy for the delay, so further investigation is unlikely to lead to a different outcome. We cannot investigate Mrs X’s complaint about her son’s lack of education, because this was a direct consequence of the Council’s decision to name his school in his plan. Mrs X was given a right of appeal to the Tribunal about this matter, and it was reasonable to expect her to use that right.
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West Northamptonshire Council (24 021 920)
Statement Upheld Special educational needs 08-Apr-2026
Summary: There was delay in issuing a final Education, Health and Care (EHC) Plan following a Tribunal decision. The Council has agreed to issue an apology and symbolic payment to acknowledge the impact of the delay. We cannot investigate matters which date back more than twelve months and / or where an alternative remedy of a Tribunal appeal has been issued.
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London Borough of Barnet (24 022 894)
Statement Upheld Homelessness 08-Apr-2026
Summary: Mrs X complained the Council placed her and her family in unsuitable accommodation and wrongly assessed her household as needing only two bedrooms. We find no fault in the Council’s decision on bedroom entitlement. However, we find fault in its failure to properly assess suitability at the outset, delays in addressing serious hazards, and delay in completing a suitability review. This caused the family prolonged distress and uncertainty, and meant they lived in unsuitable accommodation for an extended period and continue to do so. We recommend the Council apologise, make a financial payment to Mrs X, and take further action to address hazards.
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London Borough of Newham (25 004 095)
Statement Closed after initial enquiries Homelessness 08-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. There is not enough evidence of fault and it was reasonable for him to use his right of appeal to the County Court.
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Hertfordshire County Council (25 004 254)
Statement Not upheld Other 08-Apr-2026
Summary: This complaint about the failure to provide free school meals has been ended. During the course of the investigation the Council has offered a payment to remedy the financial injustice as a goodwill gesture and so there is no worthwhile outcome achievable by further investigation.