Decision search
Your search has 55558 results
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Ashford Borough Council (25 007 925)
Statement Upheld Planning applications 04-Feb-2026
Summary: Mrs X complained about the Council’s handling of two applications for development of her land, which she said adversely affected her health. We found poor communication and delay by the Council in dealing with Mrs X’s request to change the applicant’s name for one application. But these faults had not caused Mrs X significant personal injustice. We did not investigate the other application as Mrs X had legal appeal rights she could have reasonably used to challenge the Council’s decision.
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Tonbridge and Malling Borough Council (25 009 241)
Statement Closed after initial enquiries Homelessness 04-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council’s housing register decision because it is reasonable for the Council to review it. We will not investigate his complaint about its handling of his homelessness application because there is insufficient evidence of fault to justify our involvement.
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Worcestershire County Council (25 009 505)
Statement Closed after initial enquiries Other 04-Feb-2026
Summary: We will not investigate this complaint about a public highway. This is because the court is better placed to consider the issue and the tests set out in our Assessment Code are not met.
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Lancashire County Council (25 010 467)
Statement Closed after initial enquiries Street furniture and lighting 04-Feb-2026
Summary: We will not investigate this complaint about how the Council responded to Miss X’s complaint about parking issues close to her home. This is because further investigation would not lead to a different outcome.
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Vale Of White Horse District Council (25 011 627)
Statement Upheld Council tax 04-Feb-2026
Summary: We will not investigate this complaint about the Council’s failure to set up a direct debit for Ms X’s council tax payments. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.
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South Tyneside Metropolitan Borough Council (25 011 694)
Statement Closed after initial enquiries Antisocial behaviour 04-Feb-2026
Summary: We will not investigate this complaint about the Council failing to properly address anti-social behaviour Miss X has complained about. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Milton Keynes Council (25 011 975)
Statement Upheld School admissions 04-Feb-2026
Summary: The Council was at fault for failing to properly consider Mrs X’s request for a school admission outside of chronological age group for her two summer born children in line with the relevant law and guidance. This caused Mrs X distress, frustration and uncertainty about her children’s education. The Council has agreed to apologise and review its decision.
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London Borough of Southwark (25 012 291)
Statement Closed after initial enquiries Antisocial behaviour 04-Feb-2026
Summary: We will not investigate Mr X’s complaint that the Council did not properly respond to his reports of noise disturbance. This is because there is not enough evidence of fault to warrant an investigation.
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Buckinghamshire Council (25 012 418)
Statement Closed after initial enquiries Trees 04-Feb-2026
Summary: We will not investigate this complaint that the Council has failed to act on reports that a tree is obstructing a public footpath. There is insufficient evidence of fault in the way the Council has responded to the concerns raised more recently, and it is reasonable to expect the complainant to use the alternative court remedy.
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Middlesbrough Borough Council (25 012 495)
Statement Closed after initial enquiries Other 04-Feb-2026
Summary: We will not investigate this complaint that the Council has tried to prevent the complainant from raising concerns about services it provides. There is insufficient evidence that fault by the Council has caused the complainant a significant personal injustice.