Decision search
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Durham County Council (24 010 112)
Statement Upheld Enforcement 05-Feb-2026
Summary: Mr X complained the Council failed to decide what planning enforcement action it would take after he reported a breach of planning control, and failed to keep him updated despite saying it would. We find the Council at fault for the time it took to decide what enforcement action it would take and for failing to keep Mr X updated. This caused Mr X distress, uncertainty and frustration. The Council has agreed to make a decision by a set date, keep Mr X updated in line with its policy, apologise and make a symbolic payment to remedy the injustice.
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North Tyneside Metropolitan Borough Council (24 020 290)
Report Upheld Alternative provision 04-Feb-2026
Summary: We found the Council delayed for 13 months in arranging alternative educational provision from February 2024 after Mrs X’s child, Y, was unable to attend school. This is the second time we have found the Council at fault for failing to provide education to Y. This caused Y to miss out on a suitable education and caused Mrs X distress, frustration and uncertainty.
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Shropshire Council (24 016 027)
Statement Upheld Special educational needs 04-Feb-2026
Summary: There was fault by the Council. The Council failed to monitor a child who was on a personalized learning plan to return to school. This meant the Council did not consider whether the provisions in Section F of the Education, Health and Care plan were in place and caused distress and uncertainty to Miss X. There was also a failure to consider whether the provisions were put in place for two terms while the Council consulted with specialist schools. An apology, symbolic payment and review of procedures remedies the injustice to Miss X and her child, Y.
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Kingston Upon Hull City Council (24 023 192)
Statement Upheld School transport 04-Feb-2026
Summary: Mrs X complained about the unsuitable transport the Council provided for her child which led to harmful incidents and inappropriate restraint. We found the Council at fault for not offering Mrs X formal escalation or an appeal with its decision, not properly recording evidence to support its decisions, and failing to carry out a risk assessment. This caused significant frustration, uncertainty and distress to the family. The Council has agreed to apologise, make a symbolic payment, and review its policy to ensure parents can formally challenge decisions about transport arrangements.
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Lincolnshire County Council (24 023 231)
Statement Not upheld Special educational needs 04-Feb-2026
Summary: Miss X complained about the Council’s failure to provide her son Y with a place in a special school after she moved to the Council’s area. We found no fault with the Council in the period we investigated.
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Statement Upheld Special educational needs 04-Feb-2026
Summary: We have found the Council at fault for not considering its Section 19 duty when it became aware that Mrs X’s son, Y was not attending school. This caused Y to miss out on education and SEN provision. The Council has agreed to remedy this injustice.
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Statement Upheld Assessment and care plan 04-Feb-2026
Summary: Ms Y complained the Council issued a poor quality care plan and wrongly decided to reduce Ms X’s care package. We find no fault in the Council’s decision-making to reduce Ms X’s care package. We find the Council at fault for issuing a poor quality care plan which caused injustice. We are satisfied the action taken by the Council has remedied the injustice to Ms X.
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London Borough of Havering (25 001 405)
Statement Closed after initial enquiries Other 04-Feb-2026
Summary: We will not investigate Mr X’s complaint about bias and discrimination by the Council because there is insufficient evidence of fault to justify our involvement and because the Council has agreed to take further action in relation to another complaint. We will not consider its complaints handling further because it has apologised and offered a payment to remedy the injustice caused by its delays so further investigation by us is unlikely to lead to a different outcome.
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Statement Closed after initial enquiries Enforcement 04-Feb-2026
Summary: We will not investigate this complaint about the Council’s failure to act on Mrs X’s report that her neighbour submitted an incorrect ownership certificate on their planning application. We do not consider this caused Mrs X a significant personal injustice. And we cannot achieve the outcome Mrs X is seeking.
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London Borough of Hillingdon (25 002 684)
Statement Upheld Homelessness 04-Feb-2026
Summary: Miss X complained the Council delayed in providing her with interim accommodation when she presented to it as homeless. The Council was at fault for delay, meaning Miss X spent around a month in unsuitable accommodation. The Council has agreed to apologise to Miss X, make a payment to reflect the injustice, and act to prevent recurrence.