Decision search
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Hampshire County Council (25 018 719)
Statement Closed after initial enquiries Parking and other penalties 09-Apr-2026
Summary: We will not investigate this complaint about how the Council responded to Ms X’s parking complaint. This is because there is not enough evidence of fault to justify investigating and we could not add to any previous investigation by the organisation.
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Southend-on-Sea City Council (25 018 739)
Statement Closed after initial enquiries Council tax 09-Apr-2026
Summary: We will not investigate this complaint about Council Tax billing because Mr Y could have appealed to the Valuation Tribunal Service and it was reasonable to expect him to do so. Also, because an investigation by the Ombudsman would unlikely achieve anything more for Mr Y.
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Buckingham (Bucks OPCO) Limited (25 018 835)
Statement Closed after initial enquiries Residential care 09-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Care Home’s poor care it had delivered to her late father, Mr Y, and its poor communication and record keeping. This is because the complaint is late. There are no good reasons why Mrs X did not complain to us sooner.
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London Borough of Newham (25 018 877)
Statement Closed after initial enquiries Other 09-Apr-2026
Summary: We will not investigate this complaint about the Council issuing Mr X with a fixed penalty notice for littering, or how it considered his representations about it. There is not enough evidence of fault by the Council to warrant our involvement and in any case, Mr X can raise a defence against the issuing of the notice in court.
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London Borough of Hillingdon (25 018 941)
Statement Upheld Council tax 09-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a council tax exemption application. This is because at our invitation, the Council agreed to remedy the potential injustice.
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Stafford Borough Council (25 019 610)
Statement Closed after initial enquiries Other 09-Apr-2026
Summary: We will not investigate Mr Y’s complaint about how the Council handled a food safety inspection. The courts are better placed to consider his complaint, and we could not achieve the outcome he wants. Also, the Information Commissioner’s Office is better placed to consider his complaint about the Council’s response to his information requests.
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South Cambridgeshire District Council (25 019 837)
Statement Closed after initial enquiries Council tax 09-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s council tax enforcement. This is mostly because it is reasonable for her to use her right of appeal to the Valuation Tribunal.
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Birmingham City Council (25 020 139)
Statement Closed after initial enquiries Refuse and recycling 09-Apr-2026
Summary: We cannot investigate Mr X’s complaint about recycling collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
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London Borough of Waltham Forest (25 020 604)
Statement Closed after initial enquiries Council tax 09-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax liability. This is because there is no significant injustice outstanding and investigation would not change the outcome.
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Cheshire West & Chester Council (25 020 641)
Statement Closed after initial enquiries Parking and other penalties 09-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision to issue a Penalty Charge Notice and an officers conduct. This is because further investigation would not lead to a different outcome.