Decision search
Your search has 53111 results
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Kingston Upon Hull City Council (24 019 335)
Statement Not upheld Refuse and recycling 30-Jul-2025
Summary: Mr X complained about the position the Council places his bin after it is emptied. We decided to end our investigation as further investigation would not lead to a different outcome than the Council already provided and there is insufficient significant personal injustice to warrant further investigation.
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Transport for London (24 019 589)
Statement Closed after initial enquiries Licensing 30-Jul-2025
Summary: We will not investigate this complaint about taxi licensing because we cannot achieve the outcome Mr Y is seeking and the court is better placed to consider the complaint.
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Birmingham City Council (24 020 581)
Statement Upheld Homelessness 30-Jul-2025
Summary: Miss X complains the Council placed her in unsuitable housing. The Council placed Miss X in unsuitable housing. Miss X and her family had to live in unsuitable housing for 5 months. The Council should apologise and pay Miss X £1,250.
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West Lancashire Borough Council (24 021 185)
Statement Not upheld Enforcement 30-Jul-2025
Summary: X complained that the Council decided not to take enforcement action against a development it had previously refused to grant planning permission. We completed our investigation because there was no fault in the way the planning enforcement decision was made.
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Dudley Metropolitan Borough Council (24 022 184)
Statement Upheld Other 30-Jul-2025
Summary: Mrs X complained the Council unreasonably declined to carry out an assessment of her child’s needs under section 17 of the Children Act 1989. She says the Council’s actions caused her avoidable distress and have potentially denied her child access to services to which they may be entitled. We found fault by the Council. The Council has agreed to apologise to Mrs X and consider her complaint further via the children’s statutory complaints process.
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Birmingham City Council (24 022 415)
Statement Closed after initial enquiries Safeguarding 30-Jul-2025
Summary: We will not investigate this complaint about the Council’s safeguarding investigation and the actions of a day centre. There is insufficient evidence of fault that would justify us investigating the complaint further.
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Gloucestershire County Council (24 022 535)
Statement Upheld Special educational needs 30-Jul-2025
Summary: We will not investigate this complaint that the Council delayed carrying out an Education, Health and Care needs assessment. The Council has accepted there were delays connected with a shortage of educational psychologists. It has now agreed to suitable remedies.
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London Borough of Bexley (24 022 941)
Statement Closed after initial enquiries Commercial and contracts 30-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s support for tenants living in her property because there is no worthwhile outcome achievable. Further, it is reasonable for Ms X to take court action in relation to any rent arrears or to obtain vacant possession.
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London Borough of Wandsworth (24 023 500)
Statement Closed after initial enquiries Disabled facilities grants 30-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s assessment of the adaptations she needs to meet her medical needs. This is because there is insufficient evidence of fault to justify our involvement.
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Maidstone Borough Council (25 000 603)
Statement Upheld Other 30-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council discriminating against him due to his disability when he tried to appeal a penalty charge notice by failing to make reasonable adjustments. This is because an investigation would not lead to any further worthwhile outcomes as the Council has already provided an appropriate remedy for the fault accepted.