Decision search
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London Borough of Islington (24 015 794)
Statement Upheld Allocations 30-Jul-2025
Summary: Mr X complained about the Council’s handling of his housing register application. We found fault by the Council because it took too long to process his housing application and did not explain why it deactivated his application. The Council agreed to apologise to Mr X for the uncertainty caused to him by the delay. We did not find fault in any other part of its handling of Mr X’s housing register application.
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North Yorkshire Council (24 016 098)
Statement Upheld Special educational needs 30-Jul-2025
Summary: The Council was at fault as it failed to arrange any educational provision for Ms X’s child Y, who is a young adult, from September 2024 to January 2025, and it poorly communicated and handled her complaint. The Council apologised and offered to make a payment of £1600 to recognise the injustice caused from the loss of education and its poor communication and complaint handling. It also proposed to carry out service improvements to prevent recurrence of the faults. The Council’s proposed actions are an appropriate remedy for the injustice caused by the faults identified.
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Eastbourne Borough Council (24 016 135)
Statement Upheld Other 30-Jul-2025
Summary: We have upheld this complaint about the Council failing to properly review restrictions placed on Mr X. The Council has agreed to a proportionate remedy for the injustice this caused.
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Statement Not upheld Residential care 30-Jul-2025
Summary: Miss X complained about aspects of care provided to her relative Mr Y in a residential care home which she said caused Mr Y physical and psychological harm. We have ended this investigation because further investigation would not achieve anything more.
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London Borough of Wandsworth (24 016 572)
Statement Upheld School transport 30-Jul-2025
Summary: Mr X complained the Council wrongly decided it would not provide support with post-16 school transport costs for his child D, who is disabled and has an Education, Health, and Care Plan. There was fault by the Council which caused avoidable distress and confusion for Mr X and meant it did not properly consider his appeal about this issue. The Council agreed to reconsider Mr X’s appeal, apologise, and pay a financial remedy. It will also ensure its published policy accurately describes its appeal process, review its record keeping procedures for appeals, and provide training to staff about the faults we identified.
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North Yorkshire Council (24 017 115)
Statement Upheld Special educational needs 30-Jul-2025
Summary: The Council delayed issuing an amended Education, Health and Care Plan for Ms X’s child, Y. It also failed to secure the Occupational Therapy (OT) provision in the Plan and make direct payments for Y’s tuition. This was fault and caused Ms X frustration and distress. The Council has agreed to apologise to Ms X, pay all outstanding direct payments, review why it has repeatedly failed to make the payments and make a payment to Ms X to recognise the impact of its failings.
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Hampshire County Council (24 017 342)
Statement Upheld Special educational needs 30-Jul-2025
Summary: Mr X complained the Council failed to provide his child with a suitable education. Due to limitations on our powers, there are elements of Mr X’s complaint we cannot investigate. We have found the Council was at fault for the delay in arranging a suitable education and failing to communicate effectively with the family. This caused a loss of education and frustration. The Council has agreed to apologise and pay a financial remedy.
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Statement Upheld Special educational needs 30-Jul-2025
Summary: Miss X complained the Council failed to act to secure her child’s special educational provision during the 2023/24 academic year. Miss X said her child did not receive the special educational provision they were entitled to, affecting their attainment and wellbeing. This also caused Miss X avoidable distress. We have found the Council at fault for delays in seeking an early review of Z’s Education, Health and Care (EHC) Plan and for not taking sufficient action to satisfy itself Z’s provision was being secured. We have also found the Council at fault for the lack of specificity in Z’s EHC Plan. We find there is uncertainty over what provision Z should have received and what provision he has received, which has caused avoidable distress and frustration. The Council has agreed to apologise to Miss X and pay a symbolic financial remedy to recognise this uncertainty. The Council has also agreed to take clear steps to satisfy itself Z’s provision is in place and identify whether any additional interventions are needed.
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London Borough of Haringey (24 018 131)
Statement Upheld Special educational needs 30-Jul-2025
Summary: Ms X complained about the Council’s handling of her child’s Education, Health and Care Plan. She says this impacted her child’s education, emotional wellbeing and caused financial strain. We find the Council at fault which caused injustice. The Council has agreed to apologise and make a payment to Ms X.
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Devon County Council (24 018 464)
Statement Upheld Special educational needs 30-Jul-2025
Summary: Mrs X complained the Council delayed issuing her child, Y’s Education, Health and Care (EHC) Plan following an EHC needs assessment during 2024. She also complained the Council failed to provide Y with an education after Y was unable to attend school during the needs assessment period. The Council was at fault. It delayed issuing Y’s EHC Plan by seven weeks and failed to put alternative provision in place for Y between May and November 2024 when school was not accessible to them. The Council agreed to apologise and make payments to recognise Y’s loss of education and the distress caused.