Decision search
Your search has 54045 results
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Kent County Council (25 007 176)
Statement Closed after initial enquiries Child protection 29-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s children services’ actions. It is unlikely we would find he has been caused any significant injustice directly by Council fault which justifies an investigation.
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London Borough of Harrow (25 007 221)
Statement Closed after initial enquiries Transport 29-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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East Riding of Yorkshire Council (25 007 347)
Statement Upheld Special educational needs 29-Oct-2025
Summary: We upheld part of Mrs X’s complaint about the Council’s failure to secure the content of her child’s Education, Health and Care Plan because the Council upheld the complaint and offered Mrs X £2,225 in line with the Ombudsman’s Guidance on Remedies. We cannot investigate part of the complaint because Mrs X appealed to a tribunal. We will not investigate Mrs X’s complaint about a delay in actioning a tribunal order because the injustice is not significant enough. We will not investigate the remainder of Mrs X’s complaint because it is late.
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Oxfordshire County Council (25 007 348)
Statement Closed after initial enquiries Other 29-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s maintenance of the highway infrastructure in the town where Mr X lives. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Royal Borough of Kingston upon Thames (25 007 352)
Statement Closed after initial enquiries Street furniture and lighting 29-Oct-2025
Summary: We will not investigate this complaint that the Council has refused to remove an electrical cabinet from outside the complainant’s business. This is because it is unlikely we will find fault by the Council.
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London Borough of Redbridge (25 007 495)
Statement Closed after initial enquiries Other 29-Oct-2025
Summary: We will not investigate Mr X’s complaint about an invoice the Council issued. This is because the courts are better placed to consider the issue at the heart of his complaint, that of whether he should have to pay the invoice.
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London Borough of Southwark (25 007 508)
Statement Closed after initial enquiries Homelessness 29-Oct-2025
Summary: We will not investigate Miss X’s complaint about her homelessness application. It was reasonable for Miss X to use her statutory right of appeal to the county court.
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Royal Borough of Kensington & Chelsea (25 007 587)
Statement Closed after initial enquiries Other 29-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council failing to provide him with appropriate housing grant support in 2022. This is because the complaint is late and there are no good reasons to investigate.
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Bracknell Forest Council (25 007 610)
Statement Closed after initial enquiries Special educational needs 29-Oct-2025
Summary: We will not investigate this complaint about the education provided to Mrs X’s child and the Council’s handling of the Education, Health and Care Plan process. This is because part of the complaint is late, and Mrs X could have complained to the Ombudsman sooner. Mrs X has appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places much of the complaint outside our jurisdiction. The delay by the Council in dealing with the Education, Health and Care Plan did not cause an injustice significant enough to warrant our involvement.
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Hertfordshire County Council (25 007 654)
Statement Closed after initial enquiries Child protection 29-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s involvement in a family member leaving the family home. We are unlikely to find this was directly caused by Council fault.