Decision search
Your search has 57541 results
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Bolton Metropolitan Borough Council (25 023 241)
Statement Closed after initial enquiries Refuse and recycling 21-May-2026
Summary: We will not investigate Mr X’s complaint about the Council charging for a replacement refuse bin. This is because there is insufficient personal injustice caused to him by the matter to warrant further investigation and it would not be a good use of our limited resources.
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London Borough of Barnet (25 023 581)
Statement Closed after initial enquiries Parking and other penalties 21-May-2026
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect the complainant to apply to the Traffic Enforcement Centre to seek to regain their appeal rights, and then to appeal to a tribunal.
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South Gloucestershire Council (24 004 970)
Statement Upheld Alternative provision 21-May-2026
Summary: Ms X complained about how the Council secured alternative provision for Y while he was out of school and delays in securing provision set out in his Education, Health and Care Plan. The Council was at fault for delay, causing uncertainty. The Council has agreed to apologise and make payment to recognise the injustice caused.
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Slough Borough Council (24 011 098)
Statement Upheld Special educational needs 21-May-2026
Summary: Mrs X complained about how the Council handled her young adult’s (Y) Education, Health and Care Plan and how it poorly communicated with her. There was fault by the Council which caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.
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Statement Not upheld Assessment and care plan 21-May-2026
Summary: Mrs Y complains about aftercare planning by a Council, NHS Trust and Integrated Care Board for her son, Mr X, under the Mental Health Act. Based on current evidence I have not found fault by the organisations.
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NHS Somerset Integrated Care Board (24 016 914a)
Statement Not upheld Mental health services 21-May-2026
Summary: Mrs Y complains about aftercare planning by a Council, NHS Trust and Integrated Care Board for her son, Mr X, under the Mental Health Act. Based on current evidence I have not found fault by the organisations.
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Somerset NHS Foundation Trust - Musgrove Park Hospital (24 016 914b)
Statement Not upheld Mental health services 21-May-2026
Summary: Mrs Y complains about aftercare planning by a Council, NHS Trust and Integrated Care Board for her son, Mr X, under the Mental Health Act. Based on current evidence I have not found fault by the organisations.
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Birmingham City Council (24 020 166)
Statement Closed after initial enquiries Disabled facilities grants 21-May-2026
Summary: We will not investigate this complaint about how the Council communicated with Ms X and responded to her reports of antisocial behaviour. This is because further investigation would not lead to a different outcome, part of the complaint is premature, and complaints about data matters are best considered and decided by the Information Commissioner’s Office.
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Catherine Lodge Residential Home Limited (24 022 043)
Statement Closed after initial enquiries Residential care 21-May-2026
Summary: Ms X complained about the conduct of staff at the Care Home where her Grandmother, Mrs Y, was a resident. She complained the Care Home refused to let Mrs Y’s private carer visit her and it ended her contract with no warning. She said this negatively impacted Mrs Y’s care and caused distress for the family. We cannot investigate this complaint because the Care Home has now closed and so we cannot achieve a worthwhile outcome.
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Birmingham City Council (25 001 117)
Statement Upheld Special educational needs 21-May-2026
Summary: We have found fault by the Council. It failed to secure the special educational provision specified in Y’s Education, Health and Care Plan promptly following issue of the final amended Plan in November 2024, resulting in Y missing specialist provision. The Council has agreed to our recommendations.