Decision search
Your search has 51781 results
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London Borough of Hillingdon (24 017 590)
Statement Closed after initial enquiries Other 07-May-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to disclose the background of a tenant it recommended to a private sector landlord. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Southwark (24 017 668)
Statement Closed after initial enquiries Other 07-May-2025
Summary: We will not investigate Mr X’s complaint about the process the Council followed when designating his locality as part of a conservation area. Investigation by us could not add to the Council’s previous investigation of the matter. There is insufficient significant personal injustice caused to Mr X to warrant us investigating. We also cannot achieve the outcome he wants.
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Lincoln City Council (24 018 203)
Statement Closed after initial enquiries Allocations 07-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his wife’s housing case. He says the Council moved them to a property that is unsuitable for his wife’s needs. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further findings or outcomes.
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Bracknell Forest Council (24 018 508)
Statement Closed after initial enquiries Highway repair and maintenance 07-May-2025
Summary: We will not investigate this complaint about drainage because another body is better placed to consider the complaint.
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London Borough of Tower Hamlets (24 018 670)
Statement Upheld Allocations 07-May-2025
Summary: We have upheld this complaint about the Council’s delay in making a decision about whether to award medical priority on its housing register for Mr Y and whether he needed an extra bedroom for a carer. The Council has agreed to make a payment to remedy the frustration and uncertainty caused. We will not investigate the complaint about the decision reached because there is insufficient evidence of fault in the Council’s decision-making to justify this and Mr Y had a review right, which it was reasonable for him to use.
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London Borough of Barking & Dagenham (24 018 774)
Statement Closed after initial enquiries Parking and other penalties 07-May-2025
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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Babergh District Council (24 019 178)
Statement Closed after initial enquiries Allocations 07-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that he did not have a local connection because that decision was in line with its allocation scheme. Since the complaint to us, the Council has exercised discretion to waive the usual criteria and further investigation by us would not lead to a different outcome.
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Coventry City Council (24 019 275)
Statement Closed after initial enquiries Private housing 07-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to issue a financial penalty following a failure to comply with an improvement notice in the required timescale. Mr X had the right to appeal to a tribunal if he disagreed with the financial penalty decision and it was reasonable for him to exercise that right.
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Kent County Council (23 020 623)
Statement Upheld Assessment and care plan 07-May-2025
Summary: Mrs Z, on behalf of Mrs X, complained the Council delaying completing a care needs assessment, delayed completing a financial assessment and failed to effectively communicate. The Council accepts fault and has proposed a remedy which includes correctly applying a disregard and making a symbolic payment for the frustration and distress caused. This is a suitable remedy and so we will discontinue the investigation.
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Lincolnshire County Council (24 004 639)
Statement Not upheld School transport 07-May-2025
Summary: Miss X complains the Council have failed to use a collaborative approach to agree safe school transport terms for her son Y, as detailed in Section F of his Education, Health and Care Plan. She says the Council failed to complete the school transport travel plan properly. We do not find fault with the Council.