Decision search
Your search has 53740 results
-
Lincolnshire County Council (24 008 517)
Statement Closed after initial enquiries Other 23-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council supported her with her allotment tenancy. The Council has apologised for any delay in payment of fees. Further investigation would not lead to a different outcome.
-
Norfolk County Council (24 013 870)
Statement Upheld Special educational needs 23-Sep-2025
Summary: Mrs X complained the Council failed to provide her son, Y, with suitable education and support during the 2023/24 academic year. We found the Council was at fault for not arranging alternative provision when Y stopped attending school in January 2024, and for delays in issuing the outcome of his annual review and responding to correspondence. This meant Y missed education for around a term and a half at a critical stage, and Mrs X experienced avoidable frustration and uncertainty. The Council has agreed to our recommendations.
-
North Northamptonshire Council (24 014 501)
Statement Closed after initial enquiries Enforcement 23-Sep-2025
Summary: We will not investigate this complaint about the way the Council dealt with a breach of planning control and retrospective planning application. There is insufficient evidence of fault to warrant our involvement.
-
London Borough of Hillingdon (24 016 443)
Statement Upheld Allocations 23-Sep-2025
Summary: We have found fault with the Council for how it handled Mrs X’s homelessness application, housing register application and reports of property disrepair. This caused Mrs X and her son avoidable distress and meant they remained in unsuitable accommodation that affected her son’s health. The Council has agreed to take action to remedy Mrs X’s avoidable injustice.
-
Bath and North East Somerset Council (24 017 627)
Statement Upheld Assessment and care plan 23-Sep-2025
Summary: Mrs X complains the Council has not dealt properly with Mr Y’s adult social care, resulting in his needs not being met and causing distress. The Council is at fault because it did not take action to reduce identified risks as part of Mr Y’s Care and Support plan before reducing his care provision. Mr Y suffered the risk of harm. The Council should apologise, pay Mr Y £250 and review Mr Y’s case.
-
North Northamptonshire Council (24 017 782)
Statement Upheld School transport 23-Sep-2025
Summary: Miss X complained the Council failed to properly apply its home-to-school transport policy and explain its decisions. Miss X also said the Council’s policy was inadequate. She said this meant the Council made an incorrect decision about her application for transport assistance. We have found the Council at fault for its deficient policy and for relying on incorrect information when it made its decision. This caused Miss X uncertainty when making her application. This also caused uncertainty about whether the appeal panel would have made a different decision. The Council has agreed to apologise and arrange a new stage two appeal panel to consider Miss X's appeal again. The Council has already amended its published home-to-school transport policy and we make no further recommendations in respect of this.
-
North Yorkshire Council (24 018 585)
Statement Upheld Special educational needs 23-Sep-2025
Summary: The Council delayed taking the action it said it would at mediation to resolve a dispute with Ms X about her child’s education. This was fault. This fault caused Ms X frustration and the Council has agreed to apologise, pay Ms X £200 and take action to prevent recurrence of this fault in future. However we have not investigated the suitability of the education Ms X’s child received, because this issue carried a right of appeal to a tribunal which it was reasonable for Ms X to use.
-
North Hertfordshire District Council (25 000 531)
Statement Closed after initial enquiries Other 23-Sep-2025
Summary: We will not investigate this complaint about a vehicle the Council removed and destroyed because it believed it to be abandoned. This is because there is not enough evidence of fault by the Council.
-
Milton Keynes Council (25 000 856)
Statement Upheld Homelessness 23-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council not providing accommodation to her when she successfully challenged its decision that she was not in priority need. This is because the Council agreed to resolve this aspect of the complaint by providing a proportionate remedy for Miss X’s injustice. We will not investigate the Council’s further decision that Miss X was not in priority need. Miss X had the right to seek a review and then appeal to the county court against the Council’s decision, and it was reasonable to expect her to do so.
-
Royal Borough of Windsor and Maidenhead Council (25 001 802)
Statement Closed after initial enquiries Allocations 23-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council handled her housing application and her having to move out of temporary accommodation while the landlord carried out repairs. This is because we cannot achieve the outcome Miss X is seeking.