Decision search
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London Borough of Lewisham (25 002 240)
Statement Closed after initial enquiries Other 10-Feb-2026
Summary: We will not investigate this complaint about delay at stage two of the children’s statutory complaints procedure. It is unlikely an investigation would lead to a different outcome.
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Kent County Council (25 005 438)
Statement Upheld Assessment and care plan 10-Feb-2026
Summary: Mrs B complained about the Council’s failure to approve 2:1 support for her son Mr C at one of his placements for over a year. We found fault in the actions of the Council which caused Mrs B frustration and distress. The Council has agreed to apologise to Mrs B and increase the symbolic payment to her to £500.
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West Northamptonshire Council (25 006 076)
Statement Upheld Special educational needs 10-Feb-2026
Summary: We upheld Miss X’s complaint about delays in the Education, Health and Care process regarding her child. The Council agreed to resolve the complaint early by apologising to Miss X and paying her a symbolic payment of £250 to acknowledge the injustice caused.
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Cheshire West & Chester Council (25 007 096)
Statement Upheld Special educational needs 10-Feb-2026
Summary: Miss X complained about the Council’s failure to meet the statutory timescales when issuing and reviewing her son’s (Y) Education Health and Care Plan. We found fault with the Council. This fault caused injustice to Miss X. The Council has already offered some suitable remedies. The Council has also agreed to make a symbolic payment to Miss X to recognise her distress.
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Cambridgeshire County Council (25 007 885)
Statement Upheld Special educational needs 10-Feb-2026
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment and issue an Education Health and Care plan for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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City of Wolverhampton Council (25 007 939)
Statement Closed after initial enquiries Disabled facilities grants 10-Feb-2026
Summary: We will not investigate Miss X’s complaint about an allegation of discrimination and safeguarding issues in the Council’s handling of Miss X’s Disabled Facilities Grant application. This is because Miss X has commenced court proceedings. The courts have said that where someone has sought a remedy by way of proceedings in any court of law, we cannot investigate.
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Hampshire County Council (25 008 975)
Statement Upheld Charging 10-Feb-2026
Summary: Mr X complained about repeated failures of Hampshire County Council and NHS Hampshire and Isle of Wight Integrated Care Board to work together. He complained this caused: a prolonged delay in discharging his wife from hospital; and, his wife to be left without funding for necessary night-time care. We found fault with the Council and the ICB for failing to manage a funding dispute adequately. This caused an avoidable delay in Mrs X’s discharge from hospital which, in turn, caused avoidable stress and frustration. We have not found fault in the way each organisation considered Mrs X’s night‑time needs against relevant eligibility criteria. The Council and the ICB have agreed to take actions to address the injustice their fault caused.
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NHS Hampshire and Isle of Wight ICB (25 008 975a)
Statement Upheld Assessment and funding 10-Feb-2026
Summary: Mr X complained about repeated failures of Hampshire County Council and NHS Hampshire and Isle of Wight Integrated Care Board to work together. He complained this caused: a prolonged delay in discharging his wife from hospital; and, his wife to be left without funding for necessary night-time care. We found fault with the Council and the ICB for failing to manage a funding dispute adequately. This caused an avoidable delay in Mrs X’s discharge from hospital which, in turn, caused avoidable stress and frustration. We have not found fault in the way each organisation considered Mrs X’s night‑time needs against relevant eligibility criteria. The Council and the ICB have agreed to take actions to address the injustice their fault caused.
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Norfolk County Council (25 010 912)
Statement Closed after initial enquiries Disabled facilities grants 10-Feb-2026
Summary: We will not investigate this complaint about the Council’s role in the maintenance of a faulty bath-lift that caused the complainant to have an accident in June 2023. The complaint is late.
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Lancashire County Council (25 011 123)
Statement Closed after initial enquiries Disabled children 10-Feb-2026
Summary: We will not investigate Mrs X’s complaint about the lack of Children’s social care support. The Council gave her a route to a Council assessment, and we are unlikely to achieve significantly more.