Decision search
Your search has 57541 results
-
Statement Not upheld Alternative provision 02-Jun-2026
Summary: The Council was not at fault for the alternative education Miss X’s child received when they were not able to attend school.
-
Bristol City Council (25 003 196)
Statement Upheld Homelessness 02-Jun-2026
Summary: Mr X complained about the Council’s failure remedy his injustice following a previous investigation by the Ombudsman about his unsuitable accommodation. We found the Council to be at fault because it did not provide a remedy for the additional time he lived in unsuitable accommodation. This caused distress and frustration. To remedy this injustice, the Council agreed to apologise, make an additional payment and take action to improve its service.
-
Suffolk County Council (25 006 326)
Statement Upheld Special educational needs 02-Jun-2026
Summary: Miss X complained about the Council’s actions linked to her son’s education. We found fault because the Council did not act decisively in arranging interim education provision when it had committed to do so. The Council also failed to provide updates to Miss X as it said it would. This caused Miss X avoidable distress and meant her son’s interim provision did not start as early as planned. Miss X has already accepted a payment from the Council linked to its decision on missed interim provision. The Council has agreed to apologise to her for not acting decisively in arranging this and for poor communication.
-
Milton Keynes Council (25 007 351)
Statement Closed after initial enquiries Friends and family carers 02-Jun-2026
Summary: We cannot investigate this complaint about care planning for a child, and the Council’s treatment of Mrs X as a foster carer. The law prevents us from investigating complaints about the start of court proceedings or what happened in court. We will also not investigate the part of Mrs X’s complaint about special guardianship financial support. It is reasonable to expect Mrs X to ask the Council for a review.
-
South Gloucestershire Council (25 007 565)
Statement Upheld Charging 01-Jun-2026
Summary: Mrs D complains about the Council’s delays in reviewing her daughter’s care plan, cutting her number of hours of care and support, not increasing a direct payment and delaying a referral for specialist counselling. We uphold the complaint because of some contradictory record keeping and not sending Mrs D some records, causing some uncertainty. The Council has agreed to our recommendations.
-
Warwickshire County Council (25 008 565)
Statement Closed after initial enquiries Child protection 01-Jun-2026
Summary: We will not investigate Mrs X’s complaints about the Council’s Local Authority Designated Officer (LADO) function because there is insufficient evidence of fault. We will not investigate the Council’s complaints handling because the tests in our Assessment Code are not met.
-
Wokingham Borough Council (25 009 992)
Statement Closed after initial enquiries Planning applications 01-Jun-2026
Summary: We will not investigate this complaint about the Council approving a retrospective planning application at a property next to the complainant. There is insufficient evidence of fault in the way the application was assessed.
-
Leeds City Council (25 010 036)
Statement Closed after initial enquiries Special educational needs 01-Jun-2026
Summary: Mrs X complained the Council failed to provide the provision set out in her child’s Education Health and Care plan. She says that staff did not have the correct training. We will not investigate this complaint because it is late and there is no good reason to consider it now. The events relate to matters which occurred in 2023 and earlier.
-
Buckinghamshire Council (25 010 193)
Statement Upheld Allocations 01-Jun-2026
Summary: We found fault by the Council on Mr Y’s complaint about it failing to place him in the correct banding under its housing allocation scheme when he joined its housing register. It failed to promptly award his correct priority date and delayed deciding it owed him the main housing duty on his homeless application. There was no outstanding injustice caused.
-
City of Bradford Metropolitan District Council (25 010 459)
Statement Upheld Alternative provision 01-Jun-2026
Summary: Mr X complained on behalf of his daughter, Miss Y, that the Council failed to issue her with its decision not to provide an Education, Health and Care Plan. Mr X also complained the Council failed to take appropriate steps to ensure Miss Y had access to education while she was unable to attend an educational setting. Mr X says the Council’s actions negatively impacted Miss Y’s mental health and academic progress and placed a financial strain on the family. We found some fault by the Council. The Council has agreed to provide an apology and a financial remedy.