Decision search
Your search has 54045 results
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Bolsover District Council (25 004 008)
Statement Closed after initial enquiries Refuse and recycling 15-Sep-2025
Summary: We will not investigate this complaint about a refuse lorry causing damage to a kerb and grass verge, and about the Council’s handling of a subsequent telephone call about the matter. There is insufficient evidence of fault causing the complainant a significant injustice, there are other bodies better placed to consider the complainant’s concerns, and an investigation is unlikely to lead to a different outcome.
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Essex County Council (25 004 028)
Statement Closed after initial enquiries Safeguarding 15-Sep-2025
Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures. The Council has now agreed to consider Ms B’s complaint.
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Oldham Metropolitan Borough Council (25 004 033)
Statement Upheld Cemeteries and crematoria 15-Sep-2025
Summary: We will not investigate this complaint about burial arrangements for Mr X's brother. We are satisfied with the actions the Council has already proposed in response to his complaint, and we cannot achieve the outcome that Mr X wants.
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Solihull Metropolitan Borough Council (25 003 629)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take sufficient action over neighbour nuisance by its tenants for over two years. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate complaints about the management of tenancies by social housing landlords.
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Middlesbrough Borough Council (25 003 896)
Statement Closed after initial enquiries Assessment and care plan 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision after care assessments to end direct payments to Mr X and Mr Y. There is not enough evidence of fault in how the Council reached its decision to warrant investigation by us
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London Borough of Hackney (25 004 137)
Statement Closed after initial enquiries Council tax 15-Sep-2025
Summary: We will not investigate Miss X’s complaint about Council Tax recovery and communication as it is unlikely we would find fault. We cannot investigate action within Court proceedings. And the Information Commissioner’s Office is better placed to consider a data protection complaint.
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Statement Closed after initial enquiries Child protection 15-Sep-2025
Summary: We cannot investigate this complaint about the Council’s child protection actions. This is because the Council has started family court proceedings, and we have no jurisdiction to investigate these matters.
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London Borough of Lewisham (25 004 463)
Statement Closed after initial enquiries Allocations 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Rochdale Metropolitan Borough Council (25 003 252)
Statement Closed after initial enquiries Assessment and care plan 15-Sep-2025
Summary: We will not investigate this complaint about how the Council handled a complaint regarding adult social care assessment. We could not achieve a meaningful outcome as the substantive matter was resolved, and it is not a good use of public resources to investigate complaints about complaint-handling in isolation.
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Wokingham Borough Council (23 020 553)
Statement Upheld Special educational needs 15-Sep-2025
Summary: Mrs X complains the Council failed to ensure her child, Y, had sufficient full-time education, put in place the provision outlined in Section F and failed to name a suitable placement. Mrs X also says the Council failed to carry out an annual review, act on or respond to her request for a personal budget and carry out agreed actions or respond to communications. Mrs X says this has caused her and her family distress and that Y has missed educational provision. We have found fault in the Councils actions for failing to complete the annual review process, ensure provision was in place in line with Y’s EHC plan and delay in dealing with a request for a personal budget. The Council has agreed to issue Mrs X with an apology and pay her a financial payment.