Decision search
Your search has 54045 results
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Essex County Council (24 022 634)
Statement Upheld Special educational needs 16-Sep-2025
Summary: The Council was at fault for not issuing an updated Education, Health and Care Plan following an annual review. This meant Ms X’s child did not receive the most up to date support. The Council agreed to apologise to Ms X and make a payment to her.
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Ashford Borough Council (24 023 286)
Statement Closed after initial enquiries Noise 16-Sep-2025
Summary: We will not investigate this complaint about noise because there is not enough evidence of fault to justify investigating and we cannot achieve the outcome Miss Y is seeking.
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Cambridgeshire County Council (25 000 924)
Statement Closed after initial enquiries Charging 16-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that his relative, Ms Y, deprived herself of assets in order to reduce care charges. There is insufficient evidence of fault in the Council’s decision-making to warrant an investigation.
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Plymouth City Council (23 013 813)
Statement Upheld Assessment and care plan 16-Sep-2025
Summary: Mrs X complained on behalf of the Y family that Plymouth City Council and Livewell Southwest did not put support in place, recommended by an independent social worker. We consider they missed opportunities to consider Miss Y’s ability to make decisions about her support. The Council delayed arranging a review of Miss Y’s direct payment. Also, Livewell significantly delayed Miss Y accessing occupational therapy, and speech and language therapy. Those faults caused Miss Y and her family uncertainty, anxiety and frustration. The Council and Livewell have agreed to apologise and take action to remedy their injustice.
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Wiltshire Council (25 005 618)
Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2025
Summary: We will not investigate this complaint about the quality of work completed following a Disabled Facilities Grant. This is because the complaint is late.
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Westmorland and Furness Council (25 005 723)
Statement Closed after initial enquiries Traffic management 15-Sep-2025
Summary: We will not investigate Mr X’s complaint about the safety of the Council’s temporary traffic light set up. This is because the Council’s actions did not cause Mr X significant injustice.
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Kirklees Metropolitan Borough Council (25 006 010)
Statement Closed after initial enquiries Council tax 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s pursuit of Mr X for outstanding council tax arrears. This is because Mr X has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it.
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Devon County Council (25 006 310)
Statement Closed after initial enquiries Transport 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision not to issue Mrs X with a blue badge. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Manchester City Council (25 006 367)
Statement Closed after initial enquiries Parking and other penalties 15-Sep-2025
Summary: We will not investigate this complaint about inadequate security measures at a council car park. This is because the injustice Miss X claims stems from the actions of an unknown third party who broke into her car and we cannot hold the Council responsible for this. If Miss X believes the Council should be liable it would be reasonable for her to make a claim against it at court.
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St Bernard's RC Grammar School, Slough (25 006 784)
Statement Closed after initial enquiries School admissions 15-Sep-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to question its decision.