Decision search
Your search has 56704 results
-
Milton Keynes Council (25 012 409)
Statement Upheld Direct payments 12-Apr-2026
Summary: We uphold Mr X’s complaint. The Council took too long to review Mrs X’s care and support and action his request for additional funding for Mrs X while he was unable to care for her temporarily. It also failed to consider a request for residential respite care and took too long to respond to the complaint. This caused avoidable distress and time and trouble for which the Council has apologised and offered an appropriate payment. The Council will re-offer the payment and provide evidence of the changes to services it says it has made.
-
London Borough of Croydon (25 013 186)
Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision to use her overpayment to settle her arrears. This is because the complaint is late and there are no good reasons why she could not complain sooner.
-
London Borough of Bromley (25 013 236)
Statement Upheld Special educational needs 12-Apr-2026
Summary: Mrs X complained that the Council failed to transfer her son’s Education, Health and Care plan when they moved out of the area. We have found that the Council was at fault. Mrs X’s son was without education for approximately one month. The Council has agreed to take steps to remedy his injustice.
-
Lake District National Park Authority (25 013 801)
Statement Closed after initial enquiries Enforcement 12-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the Council's planning and enforcement processes for a lighting scheme on a nearby commercial property. Investigation would not achieve a different planning outcome than that now reached, which provided what Mrs X wanted. There is not enough evidence of Council fault in its enforcement process to warrant us investigating.
-
Westminster City Council (25 013 840)
Statement Upheld Domiciliary care 12-Apr-2026
Summary: The investigation into this complaint will be discontinued. A care provider, acting on behalf of the Council, acknowledged carers entered Mr X’s home earlier than scheduled and explained the action it had taken to prevent a recurrence. This represents an adequate remedy for the injustice caused.
-
Mid Devon District Council (25 014 537)
Statement Closed after initial enquiries Planning applications 12-Apr-2026
Summary: We will not investigate Mr X complaint about the Council’s handling of a planning application for a development near his home. The complaint is late and there is no good reason why it could not have been brought to us sooner.
-
Stockport Metropolitan Borough Council (25 014 627)
Statement Closed after initial enquiries Other 12-Apr-2026
Summary: We will not investigate this complaint about Occupational Therapy support provided by the Council. This is because matters complained about are late, and there is not enough evidence of fault.
-
London Borough of Wandsworth (25 016 025)
Statement Upheld Housing benefit and council tax benefit 12-Apr-2026
Summary: We will not investigate Miss X’s complaint that the Council did not make reasonable adjustments in the way it communicated with her. This is because we could not add to any previous investigation by the Council.
-
Telford & Wrekin Council (25 016 555)
Statement Closed after initial enquiries Assessment and care plan 12-Apr-2026
Summary: We will not investigate this complaint about disability related expenditure. We are unlikely to find fault with how the Council came do its decision, and it has not yet caused a significant injustice we could investigate anyway.
-
Bolton Metropolitan Borough Council (25 016 862)
Statement Closed after initial enquiries Child protection 12-Apr-2026
Summary: We will not investigate Ms X’s complaint about children services’ action as we are unlikely to achieve the remedy they seek. We cannot investigate the Council’s actions during court proceedings.